Head of Delivery - ServiceNow Partner

Are you an experienced ServiceNow leader ready to take ownership of delivery excellence at one of the most ambitious partners in the ecosystem?

We are seeking a Head of Delivery to lead and scale our implementation and consulting teams, ensuring best-in-class project outcomes, delighted clients, and efficient, scalable processes across the board.

Key Responsibilities:


  • Lead the end-to-end delivery of ServiceNow projects across ITSM, ITOM, HRSD, CSM, and other key modules


  • Develop and embed delivery frameworks, methodologies, and governance structures that support rapid growth and consistent results


  • Manage and mentor a team of ServiceNow consultants, developers, and engagement leads


  • Work closely with Sales, Advisory, and Product teams to align pre-sales, scoping, and delivery approaches


  • Own resource planning, utilisation, and profitability across the delivery portfolio


  • Act as the escalation point for high-impact projects, driving resolution and client satisfaction


What We’re Looking For:


  • Proven track record in leading ServiceNow delivery teams within a partner, consultancy, or large end user environment


  • Deep knowledge of project management methodologies and Agile delivery in a ServiceNow context


  • Strong technical understanding of the ServiceNow platform and implementation lifecycle


  • Experience with resourcing, budgeting, and commercial governance of multiple simultaneous projects


  • Strong people leadership skills and a commitment to developing high-performing teams


  • Excellent stakeholder management and communication skills


What’s on Offer:


  • £100,000 – £120,000 base salary


  • Fully remote working


  • Influence and autonomy in a critical leadership role


  • Supportive culture with a clear path to board-level impact






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