Cloud Support Engineer 3rd Line up to £70k

Cloud Support Engineer (Third Line) - Up to £70K | Hybrid

📍 Location: Hampton Wick / Hybrid (UK)
📅 Department: Service Delivery
⏳ Contract: Permanent, 37.5 hrs/week

Role Overview
We are seeking a Cloud Support Engineer (Third Line) to manage and support Azure cloud deployments, troubleshoot escalated technical issues, and enhance system efficiency through automation and proactive monitoring.

Key Responsibilities
🔧 Support & Troubleshooting
Act as third-line support for complex technical issues.
Resolve application, data, and cloud infrastructure problems.
📊 Proactive Monitoring
Monitor cloud resources (CPU, memory, storage) to prevent downtime.
Implement alerts and dashboards to track system performance.
💻 Development & Automation
Write and optimise SQL scripts for data analysis and issue resolution.
Develop C# scripts/tools for automation and troubleshooting.
☁ Cloud Management
Oversee Azure deployments for high availability and cost optimisation.
Adjust configurations to maintain performance and resource efficiency.
🤝 Collaboration & Documentation
Work with development and support teams for seamless issue resolution.
Maintain internal documentation and knowledge-sharing resources.
Required Skills & Experience
✔ Proven experience in third-line support for cloud-hosted solutions.
✔ Strong Microsoft Azure knowledge (monitoring, resource management, cost optimisation).
✔ Advanced SQL skills (query writing, debugging, optimisation).
✔ Proficiency in C# for application troubleshooting and debugging.
✔ Understanding of application, database, and infrastructure troubleshooting.
✔ Experience with monitoring tools (Azure Monitor, Application Insights, etc.).
✔ Experience supporting a B2B Azure Cloud environment.

Desirable Skills
➕ Experience with DevOps tools (Azure DevOps, CI/CD, Terraform).
➕ Knowledge of AWS, Google Cloud, or hybrid environments.
➕ Familiarity with ITIL practices (incident, problem, and change management).

Personal Attributes
✅ Strong problem-solving skills and ability to handle critical incidents.
✅ Excellent communication skills, able to explain technical issues clearly.
✅ Proactive, self-motivated, and service-driven.
✅ Security-conscious and focused on building resilient solutions.
✅ Willingness to learn new skills and contribute to team growth.
✅ Ability to work out of hours if required (police vetting necessary).

🎁 Benefits
🎯 Private Medical Insurance
🎂 Birthday Off
🏖 Option to purchase additional holiday days
📞 Employee Assistance Programme (24/7 support)
🕑 Early Friday finish (2pm)
🏡 Hybrid working where applicable
💰 Pension scheme (via NEST)

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