Complaints and Incidents Officer

Complaints and Incidents Officer
Location: Harlow, Essex
Contract: Permanent
Hours: Full time, part time and condensed working hours considered.

Hybrid.
Salary: Competitive + benefits

Meditalent have an exciting opportunity for an experienced Complaints and Incidents Officer to join a well-established team at a leading healthcare provider based in Harlow, Essex.

As Complaints and Incidents Officer, you will lead and manage investigations into patient complaints/safety incidents, in order to improve patient outcomes.

Key Responsibilities:



  • Work alongside both internal/external stakeholders to run thorough investigations into patient complaints and safety incidents.

  • Determine the root caused of incidents/complaints and develop corrective and preventative procedures.

  • Provide continuous improvement by recommending initiatives that enhance service quality and patient safety.

  • Make sure that all investigations and actions align with guidelines.

  • Collaborate with colleagues and external stakeholders to encourage best practises in patient safety and incident management.


The right candidate:



  • Have experience in healthcare or a related field.

  • Have experience within incident investigations and patient safety within a healthcare setting.

  • Have experience with SEIPIS framework/similar and root cause analysis techniques.

  • Be confident in liaising with colleagues of all levels.


Benefits:



  • Generous holiday allowance + bank holidays

  • Training and development programmes.

  • Employee discounts at a range of retailers.

  • And much more….


To apply please send your CV or call/text Lena on 07788528060




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