2nd Line IT Support Engineer

2nd Line IT Support Engineer - Social Messaging Platform - Horsham, West Sussex

(Tech stack: 2nd Line IT Support Engineer, Windows, 1st Line, Windows Server, Office 365, Active Directory, Exchange, Intune, Azure, Microsoft Endpoint Manager, ITIL, Service Desk, Desktop Support, Mobile Device Management, 2nd Line IT Support Engineer)

In 2012 our client launched a social messaging platform that has been taking the US by storm.

After an extremely successful period our client has decided to hop across the Atlantic, in a bid to expand their sphere of influence and take up a firm foothold in the UK and European markets.

A number of new offices are being opened in the UK and our client is looking for talented, enthusiastic and passionate 2nd Line IT Support Engineer (Windows) with strong exposure to 1st line duties and a solid foundation in the Microsoft / Windows technology stack.

You will be joining a collaborative IT team supporting a Windows-based environment and providing support across a range of user devices including PCs, laptops and mobile phones.

You will be the go-to person for escalated support queries and play a vital role in ensuring end users remain productive and satisfied with the IT service provided.

Successful 2nd Line IT Support Engineer (Windows) candidates should be able to demonstrate strong knowledge of some or all of the following (training will be provided into any technologies you do not have exposure to): Windows 10/11, Office 365, Active Directory, basic Azure admin, Microsoft Endpoint Manager/Intune, Exchange Online and general desktop / laptop troubleshooting.

Experience with mobile device support (iOS/Android), ticketing systems and remote access tools is highly desirable.

ITIL foundation knowledge would be a bonus but is not essential.

All 2nd Line IT Support Engineer (Windows) positions come with the following benefits:

• Stock worth £15,000.
  
  The stock would be in their parent company (a multi-billion dollar company).
  
  You would be able to sell up to a third of your stock per year which would therefore be worth £5,000 per year to you.


• 30 days holiday (plus 8 UK Bank Holidays).


• Flexible working hours


• An early finish on Fridays that fall in the months of June, July and August.


• £4,000 training allowance including attendance of Microsoft events and conferences.


• 4 days a month innovative time.


• Free gym membership including yoga sessions.


• Summer BBQs.


• Birthday bonus package - including time off work on your birthday, dinner at a top restaurant or a paid day trip to a European destination.

Location: Horsham, West Sussex, UK.

Please note you will be expected travel to various offices hence you will require a valid driver's licence.

Salary: £30,000 - £35,000 + Bonus + Pension + Benefits

Applicants must be based in the UK and have the right to work in the UK.

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