ServiceNow Lead Consultant

















Our client is looking for a ServiceNow Lead Consultant to join their team.

This is a key role within the Professional Services division, delivering impactful ServiceNow solutions to enterprise clients across the region.

As a ServiceNow Lead Consultant, you’ll take ownership of designing and delivering ITSM, ITOM, and CMDB solutions.

You’ll collaborate with Architects and Consultants, support presales efforts, run a team of consultants, and mentor junior members while helping clients achieve real business outcomes.

This is a small, family-orientated organisation where collaboration and support are central to the culture.

You'll be part of a close-knit team where your contributions are genuinely valued, not just a number in a large corporate machine.

 

What you’ll do:



  • Lead end-to-end delivery of ServiceNow ITSM, ITOM, and CMDB solutions


  • Translate complex requirements into practical technical designs


  • Present confidently to IT leadership and key stakeholders


  • Guide teams through project milestones, ensuring quality and success


  • Support presales activities such as proposals, client workshops, and solution design


  • Manage and develop a team of ServiceNow consultants


  • Mentor and upskill junior team members


What you’ll need:



  • Must be a British citizen based in the UK


  • Must hold active SC clearance or be eligible to obtain it


  • 5 years of hands-on ServiceNow delivery


  • Strong expertise in ITSM, ITOM, and CMDB, including Discovery and service mapping


  • Experience leading teams and managing technical delivery


  • Experience in presales environments with proven client-facing skills


  • Proven track record of delivering ServiceNow solutions that drive business value


  • Excellent communication and stakeholder engagement skills


Certifications & experience:



  • ServiceNow CSA (Certified System Administrator)


  • Additional ServiceNow certifications (e.g.

    ITSM, ITOM Specialist) are a plus


  • ITIL Foundation or above


  • Experience with other modules such as HRSD or Service Delivery is desirable


What’s on offer:



  • 100% remote working


  • Bonus scheme: 5% of salary (performance-linked)


  • Healthcare cash plan: claim back everyday health costs


  • Pension: 4% employer contribution


  • 25 days holiday


  • Flexible working hours


  • Annual meetups in London


  • Supportive, collaborative team culture


 

If you’re looking to step into a high-impact role where your leadership and ServiceNow expertise can truly shine within a people-first organisation, apply now!














 



 





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