Senior Customer Success Manager

Job title: Senior Customer Success Manager (EMEA)
Location: UK or Copenhagen

Who are we recruiting for?
Our client is a vibrant company who provide software and services into the Mariitme industry.

They stand as innovative leaders reshaping the way shipping entities engage in procurement by ensuring enhanced transparency and inspiring solutions.

What will you be doing?

• Act as Lead Customer Success Manager for customers in Southern Europe and Middle East


• Managing teams within Support, Onboarding, Technical, ensuring strong and proactive customer relations with customers.


• Foster winner strategies for account health and outcome-focused business reviews to assure measurable value.


• Analyse customer revenue, creating assured risk and mitigation plans to avoid churn and motivate growth.


• Deliver strong, strategic procurement advice from the heart of the maritime industry.


• Coordinate effectively with teams across various global locations, contributing to strategic success as part of the Senior Leadership Team.

Are you the ideal candidate?

• Bachelor's degree in supply chain or procurement, with innovative IT skills.


• Over 5 years in the maritime industry, flourishing in procurement management roles.


• Over 2 years in B2B SaaS roles with a focus on customer success or account management.


• Strong category management skills with a determined understanding of maritime procurement.


• Proven track record in consultative roles, with a strategic mindset in data-driven decision-making.

What's in it for you?

• Successful competitive salary and assured bonus reflecting your expertise.


• Flexible, refreshed remote-first culture fostering collaborative project days.


• Inclusive onboarding experience for an inspired start.


• Strong wellness initiatives respecting work-life balance.


• Global opportunities within an award-winning, expanding company.


• Modern performance support for inspired career growth.


• Diverse and supportive company culture.

Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors.

We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.