A new opportunity has become available for a Treatment Coordinator / Assistant Manager to join an established practice located in North London (N16)

Start date – as soon as possible.

This is a progressive role and will go onto a practice management position in the next 6 months.

The position is to work 4 days per week, Monday – Thursday.

Working hours will be 9am – 6pm.

Suitable candidates must have previous experience as a Treatment Coordinator.

 

Salary - £35k.

Main purposes of the job:

• Create a pleasant patient journey for each patient.
• Public relations and patient management.
• Marketing, advertising and recalling
• Assisting the practice manager, monitoring staff.

Key responsibilities TCO:

• To arrange to see new patients away from a surgical environment and discuss their treatment options before the patient sees a dentist to ask questions and gain rapport
• To see the patient after the appointment with the dentist and arrange future appointments, take payments and discuss consent
• To keep accurate records of all conversations with patients
• To be available to patients who wish to discuss treatments
• To arrange finance, and be able to calculate, payment options in the best interests of both the Clinic and the patient
• To manage a conversion table with the names of the patients that have been seen, and the overall conversion.
  
  This should be accurate.
• The TCO should be able to take calls from the telephone system and discuss options, and book appointments using the computer system.
• Marketing and advertising
• To post with approval of the Clinic Manager on social media sites, and design adverts alongside the marketing manager.
• To host open evenings and be available to discuss treatments with current and potential clients
• Recalling
• To monitor reports and carry out effective recalls for patients at appropriate intervals.
• To take before and after photographs of clients
• To be able to interview and record interviews with patients
• To ask for testimonials
• Oversee the appointment book and ensure that the best use is made of the time available.
• Ensure that receipts are always given and that accurate records are drawn up to show monies received.

Key responsibilities Assistant Manager:

• Ensure that patient admin is completed correctly.
• To assist in reception area when required.
• Evaluate opportunities for local marketing initiatives by monitoring the source of new patients and comments of existing patients.
• Ensure that internal marketing standards are maintained.
• Monitor patient feedback using questionnaires provided at prescribed intervals.
• Handle patient’s complaints from initial complaint through to resolution.
  
  Liaise with other members of the team as necessary.
• Ensure that patient records are accurate and current.
• Ensure that the receptionists identify patients who fail a recall and take corrective action.
• Ensure that patient accounts are settled in accordance with prescribed procedures and time scales

• Liaise with Practice Manager and carry out assigned tasks.
• Manage employees; holidays, sickness and employment.
• Cover staff if needed, reception, nursing.
• Liaise with Marketing Manager re; website, social platforms.
• Ensuring Dental Nurses & receptionists are carrying out the correct tasks.
  
  All checklists are completed correctly and uploaded to the compliance software.
• Stock take & Ordering
• Deal with patient complaints liaise with
• Carry out monthly practice meetings
• Have weekly meetings with Manager
• Ensure all staff are up to date with their cpds and other training.