Customer Success Manager

Job title: Customer Success Manager

Location: Singapore

Who are we recruiting for?

Our client is a vibrant, award-winning SaaS innovator transforming how the maritime operations, from a highly service-led environment into a software one.

As they continue to expand across APAC, they are seeking a determined and qualified Customer Success Manager to ensure clients receive top-tier support and value from their solutions.

What will you be doing?

• Acting as the motivated and assured main point of contact for a portfolio of clients, delivering proactive support and consultation


• Driving product adoption and customer engagement through refreshed and improved onboarding strategies


• Identifying opportunities for account growth and expansion


• Collaborating cross-functionally to ensure client needs are met with creative and inspired solutions


• Gathering client feedback and delivering strategic insight to help shape future product enhancements

Are you the ideal candidate?

• Experience in the Maritime Industry is a MUST - the role requires someone with stong knowledge of Maritime operations


• SaaS customer success or onboarding experience is also vital.


• Strong communication and relationship-building skills


• Familiarity with CRM tools and customer success platforms


• Focused on outcomes and customer satisfaction


• Able to work well independently in a globally distributed team across multiple continents

What's in it for you?

• A chance to work with a unique and high-growth maritime technology scale-up


• Career development within a successful and international team


• Performance-based bonus and potential equity options


• Dynamic, remote-friendly working culture with flexible hours


• Access to international travel and maritime events

Who are we?

Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors.

We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.