Dispensing Optician - Head Office Based Role - Luxury Eyewear E-commerce - Bury

Zest Optical are working in partnership with one of the UK's leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office in Bury.

This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.

Job Type:

Permanent, Ideally Full Time, Minimum 30 Hours Per Week

Location:

Office-based in Bury, Greater Manchester

Dispensing Optician - Role Overview

As a Dispensing Optician, you'll lead the prescription eyewear experience across a high-performing e-commerce platform, supporting customers, developing internal training, and helping to drive service and product innovation.

Key Responsibilities

• Respond to prescription-related customer queries via digital communication channels


• Provide tailored product recommendations for complex prescriptions


• Deliver ongoing training and support for the customer service team


• Refine internal dispensing processes for better efficiency and accuracy


• Ensure website content related to prescriptions is accurate and up to date


• Support expansion of prescription services and product range


• Offer technical insights for marketing campaigns focused on prescription eyewear

About the Business

• 20+ years of success as a top-rated luxury online eyewear retailer


• Over 23,000 5-star reviews on Trustpilot


• Head office includes modern workspace, Optical Glazing Lab, and fulfilment centre


• Known for combining quality, service, and a passion for premium eyewear

What We're Looking For

• GOC Registered Dispensing Optician


• Strong commercial awareness and a customer-first mindset


• Comfortable using digital systems and communication tools


• Excellent collaboration and communication skills


• Passion for innovation and service development in optical retail

What's On Offer

• Salary: £32,000 to £35,000 per year + performance-related bonus


• Working Hours: 30-37.5 hours per week


• Weekend Commitment: 1-2 Saturdays per month (9am-3:30pm) - potential for more as overtime


• Annual Leave: 26 days + bank holidays


• Professional Fees: GOC and ABDO fees paid


• Staff Discount: Generous discount on luxury eyewear products


• Office Working: Work from head office location, surrounded by a highly experienced, close-knit team

If you're a Dispensing Optician looking for a forward-thinking role outside of traditional practice, this is your chance to join a forward thinking, customer focused eyewear business.

Apply now or contact Kieran Lindley at Zest Optical to find out more.