Retail Installation Support Administrator

Retail Installation Support Administrator

Location: Clevedon BS21

Salary: £24,000 per annum

Britannia Windows is one of the South West’s leading manufacturers and installers of high-quality windows, doors, and conservatories.

With over four decades of industry experience and a strong focus on British craftsmanship, we pride ourselves on delivering premium products backed by outstanding customer service.

Our Bristol office is now looking for a driven and detail-oriented Retail Installation Support Administrator to become a vital part of our growing team.

Role Overview

As a Retail Installation Support Administrator, you will be at the heart of our operations-supporting the coordination and delivery of retail installations while ensuring our customers receive the highest standard of service.

This is a varied and rewarding role that combines administrative duties, customer care, and internal coordination.

Responsibilities


  • Act as the first point of contact for all customer and installer telephone queries
  • Deliver exceptional customer service, handling queries, updates, and complaints efficiently
  • Monitor and follow up on customer reviews and feedback across platforms
  • Track and assist with payment monitoring, chasing outstanding balances when necessary
  • Authorise, process, and track supplier and contractor invoices
  • Maintain and update CRM and internal databases with accurate job and customer information
  • Provide daily administrative support to the retail installation team
  • Assist with scheduling installations and coordinating diaries
  • Generate reports, update spreadsheets, and support wider operational projects
  • Work closely with internal teams, suppliers, and contractors to ensure project timelines are met

Skills and Experience Required


  • Strong attention to detail and high accuracy in administrative tasks
  • Friendly and professional telephone manner with excellent communication skills
  • Customer-focused with a genuine passion for delivering high service standards
  • Proficient in Microsoft Office and experience with CRM or scheduling systems
  • Able to manage multiple priorities and meet tight deadlines under pressure
  • Prior experience in an administrative or operational support role (ideally in a retail, construction, or installations environment)
  • Team player who can also work independently with minimal supervision
  • Excellent organisational and time management skills
  • A proactive, solutions-based approach to problem-solving

What you will get in return:


  • Competitive salary of £24,000 per annum
  • Full-time, permanent role in a stable and well-established company
  • Friendly, supportive team environment
  • Opportunities for career growth and development within a respected brand
  • Convenient Bristol location with on-site parking and good transport links
  • Be part of a company that takes pride in its British-made products and excellent service

Interested in this Retail Installation Support Administrator role? Please apply with your updated CV.

 

 

 

INDHS 



  • Start: Negotiable
  • Duration: Permanent
  • Rate: £24k per year
  • Location: Clevedon, Somerset, England
  • Type: Permanent
  • Industry: Retail
  • Recruiter: Equals One Ltd
  • Tel: 0800 046 3411
  • Email: to view click here
  • Reference: ret-supp/clev-ns
  • Posted: 2025-09-05 12:31:58 -

  • View all Jobs from Equals One Ltd


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