Client Experience Representative

Client Experience Representative

For That One Person Who Knows How to Put Clients First — and Keep Them Coming Back

Salary: £25,000 – £28,000 starting (with rapid-growth runway)

Location: Bradford / Hybrid / Flexible

Type: Full-time, Permanent

Reports to: Director (Founder/CEO)

Start Date: ASAP

We’re looking for a Client Experience Representative who doesn’t just “look after clients” but understands that a great experience drives repeat business, referrals, and revenue growth.

If you’re the type of person who stays calm under pressure, never lets details slip, and builds trust step by step — while also spotting the right time to guide clients into their next purchase — this role could be your perfect fit.

To be clear…

This isn’t just a service role.

It’s a revenue-driving position.

You’re here to strengthen client loyalty, increase sales, and create the kind of steady, lasting relationships that fuel business growth.

Your Mission

• Client Communication – be the consistent, dependable point of contact for new and existing clients across phone, email, and in person.
• Onboarding & Support – guide clients smoothly into our services, setting the tone for a long-term relationship.
• Retention & Revenue – keep clients engaged, follow up at the right time, and identify upsell/cross-sell opportunities naturally.
• Sales Involvement – support the sales process by warming up leads, handling enquiries, and helping convert conversations into contracts.
• Feedback & Insight – gather client feedback, track satisfaction, and flag opportunities for service and revenue growth.
• Past Clients – re-engage previous customers, create reasons to return, and generate referrals.
• Collaboration – work closely with our Marketing Assistant to ensure messages, stories, and campaigns align with what clients actually want and need.
• Reporting & KPIs – take ownership of your division’s numbers.
  
  You’ll prepare and present weekly KPI reports (covering client satisfaction, retention, revenue contribution, and pipeline) and discuss them with Marketing, Operations, and Finance to keep us aligned and accountable.

You’ll thrive here if…

• You’re calm, steady, and reliable under pressure — a natural “safe pair of hands.”
• You’re client-focused but also commercially aware.
• You can balance empathy with a results-driven approach.
• You’re organised, focused, and good at keeping promises.
• You understand sales is about trust, not pressure.
• You enjoy building long-term relationships that naturally create revenue.
• You’re comfortable owning numbers, reporting clearly, and collaborating cross-functionally.

What you’ll get:

• A role with direct impact on both client satisfaction and revenue growth

• Freedom to create and improve client processes
• Full visibility into the results of your work — both in client loyalty and sales numbers
• A boss who values calm, steady professionalism as much as ambition
• Long-term growth if you show up and deliver

This isn’t a role for people who chase quick wins.

 It’s for our future Head of Client Experience who’s ready to build strong relationships, drive revenue, and help us grow with serious intent.

To apply, send us:

A CV and Cover Letter and we’ll let you know the next steps.

PS.

Recruiters, we know you mean well, but we’ve got this.

INDLS