Resident Liaison Officer

Resident Liaison Officer
Hertford
£30,000 - £35,000 Basic + Hybrid + Vehicle + Private Healthcare + Mileage Allowance + Career Progression + Great Culture + IMMEDIATE START

Are you a people-focused professional who enjoys getting out on-site and building relationships face-to-face? Do you want to work for a well-established electrical services company as a Resident Liaison Officer that values its people, offers real career progression, and makes a genuine difference to local communities?

Join a growing family-run business with a strong reputation for quality and care.

You'll play a key role as a Resident Liaison Officer in supporting electrical compliance programs by engaging directly with residents, improving access rates, and ensuring everyone feels informed and supported.

This is a varied and rewarding role where no two days are the same.

Your Role As A Resident Liaison Officer Will Include:

* Visiting properties across London & the South East to engage with residents


* Collecting and updating contact information to support compliance visits


* Booking and confirming appointments with residents face-to-face


* Supporting engineers on-site, especially during sensitive or anxious visits


* Resolving resident concerns before they escalate


* Reporting progress and feedback to operational teams

* Excellent communication and interpersonal skills


* Confidence engaging with residents from diverse backgrounds


* Strong organisational skills and attention to detail


* Experience in housing, compliance, utilities, or a customer-facing role


* Full UK driving licence (held for 12+ months)


* A proactive, empathetic, and solution-focused mindset

Apply now or call Billy on 07458 163030 for immediate consideration!

Keywords: Resident Liaison Officer, Resident Engagement Officer, Housing Officer, Customer Liaison Officer, Compliance Officer, Utilities Liaison, Customer Relations, Social Housing, Field Officer, London, Hertford, Watford, Essex, Kent, Surrey

This vacancy is being advertised by Future Engineering Recruitment Ltd.

The services of Future Engineering Recruitment Ltd are that of an Employment Agency.

Please visit our website to view other positions we are currently handling.

Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.