Helpdesk engineer

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Are you looking for a company that will encourage you to grow and improve?

About the company

A rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team.

The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative ,

Responsibilities

• 1-2 years of User Desktop Support experience - i.e.
  
  solid desktop support skills.
• This needs to be either with an MSP or a candidate which has had sole responsibility of the IT department of a small company i.e.
  
  full end to end administration experience.

Core technology experience:

• Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues.
• Microsoft Office - resolving customer issues on all versions.
• Server administration (e.g.
  
  Active Directory, group policy, logon problems including remote logon issues).
• Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g.
  
  mailbox limits, mailbox sharing, file and folder permissions.
• Smartphone email support (e.g.
  
  mailbox setup and synchronisation issues).
• A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user.
• Fluent in spoken and written English - required for telephone helpdesk calls and customer correspondence.

Essential Skills

• At least 1- 2 year exp in support role
• Previous exp in MSP
• AD/O365/M/S

Benefits:

• Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus.
• Bi-annual performance review with management to focus career progression.
• Pension.
• Remuneration of all work expenses.
• Microsoft training plan - study material, study leave and exam costs provided.
  
  Bonus of £500 for every exam passed towards certification.
• Regular opportunities for overtime.
• Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service.
• Other: Cycle to work scheme, Christmas & Summer Events + other social outings through the year.

Apply now to Just IT and we will review your application.

If you are suitable for the role, we will be in contact to discuss this opportunity.