ServiceNow Process Architect

An exciting opportunity has arisen for an experienced ServiceNow Process Architect to join a leading organisation based in Dubai, United Arab Emirates.

This is a fantastic chance to work on large-scale ServiceNow transformation projects, driving digital excellence and process optimisation within a global enterprise environment.
As a ServiceNow Process Architect, you will play a key role in shaping and delivering end-to-end ServiceNow solutions.

You’ll collaborate with senior stakeholders, process owners, and technical teams to design, standardise, and improve business processes across multiple ServiceNow modules.

Key Responsibilities

Design and implement ServiceNow process architectures across ITSM, ITOM, HRSD, and CSM.
Analyse existing business processes and identify areas for automation and improvement.
Define process frameworks, governance models, and best practices for ServiceNow delivery.
Work closely with developers, platform owners, and stakeholders to ensure successful implementation.
Align ServiceNow capabilities with business objectives, ensuring measurable outcomes and ROI.
Drive continuous improvement and adoption of ServiceNow across the organisation.

Skills & Experience Required

Proven experience as a ServiceNow Process Architect, Senior Consultant, or similar.
In-depth understanding of ITIL, process design, and service management frameworks.
Strong technical knowledge of the ServiceNow platform and multiple modules.
Excellent communication and stakeholder management skills.
ServiceNow certifications (CSA, CIS, CTA) are highly desirable, but not essential.
Experience working in enterprise-scale or global ServiceNow environments is a strong advantage.

What’s on Offer

Competitive tax-free salary between 28,000 – 33,000 AED per month.
Paid flight to Dubai for joining.
Three months paid accommodation upon arrival.
Comprehensive medical insurance for the employee in Dubai.
Full visa sponsorship.
22 days annual leave plus UAE public holidays.
Bereavement, maternity, and sick leave.
Gratuity payment in line with UAE employment law.

Why This Role?

This is an exceptional opportunity for a ServiceNow professional who wants to take their career to the next level in one of the world’s most advanced and rapidly growing tech hubs.

Dubai offers a tax-free income, world-class infrastructure, international exposure, and an outstanding lifestyle.

If you’re an ambitious ServiceNow Process Architect ready to make an impact, apply now or contact Linking Humans – The #1 Global Partner for ServiceNow Recruitment.