Operations Manager - Complex Care

Role: Operations Manager - Complex Care

Location: West Midlands

Salary: £50 000 - £55 000

OneCall24 Healthcare is looking for a dedicated Operations Manager - Complex Care to join our growing team

If you have a passion for delivering exceptional care and are ready to lead and innovate a dedicated team of Community Care Leads, this could be the perfect opportunity for you.

As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for our clients.

Key Responsibilities:

• Ensuring excellent levels of service delivery


• Leadership and development of the Community Care Lead team


• Performance management - set and achieve KPIs, conduct performance reviews, and manage team performance


• Ensure operational excellence by overseeing daily operations and key processes


• Drive financial performance to align with and exceed budget requirements


• Develop and maintain strong, long-standing relationships with internal and external stakeholders


• Efficient mobilisation and onboarding of new business, in conjunction with clinical and wider operational teams


• Collaborate effectively with clinical, operational, and business development teams


• Manage and mitigate operational risks to ensure service continuity and compliance


• Lead continuous quality improvement initiatives in line with our quality agenda

We are looking for a talented individual with:

• A passion for delivering high-quality complex care


• Strong people management and mobilisation experience


• Proven experience in complex care or homecare management


• Commercial experience with a strong understanding of financial and business performance


• A solid understanding of CQC regulations and legislative requirements


• Strong relationship-building and stakeholder engagement skills


• A proactive approach to identifying, managing, and mitigating risks


• A willingness to travel across regions as required


• A motivational leadership style with a track record of developing high-performing teams


• Excellent communication, organisational, and problem-solving abilities