Technical Service Delivery Manager

Position: Technical Service Delivery Manager
Job ID: 2394/14
Location: Surrey
Rate/Salary: Competitive Salary
Benefits: Great Benefits
Type: Permanent

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies.

We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Technical Service Manager

Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded.

Acting as the key link between internal teams, MOD stakeholders, and senior management, you’ll coordinate technical cases from start to finish, ensuring issues are resolved quickly and effectively.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Service Delivery Manager:

Manage and coordinate all CSCS4 support cases for UK Government contracts
Liaise with MOD teams, engineers, and stakeholders to resolve technical issues
Oversee service visits, logistics, and equipment management
Provide updates to senior management and deliver process improvements
Train and support engineering staff and assist with new service launches
Organise and manage engineer service visits, ensuring correct equipment, documentation, and logistics are in place.

Qualifications and requirements for the Technical Service Delivery Manager:

DV Security Clearance (or ability to obtain)
Royal Navy technical communications experience (COMSAT, MILSAT, MNE, Message Handling)
Strong understanding of MOD networks (land & sea)
Technical background in electronics, IT networking, and satellite comms
Excellent communication, organisation, and problem-solving skills
Flexibility to travel as required

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.