Field Service Engineer

Field Service Engineer

Location: Ipswich & Suffolk

Salary: £26,395.20 per annum

Hours: Monday–Friday, 08:00–16:30 (40 hours per week)

Contract: Permanent, Full Time

About the role

Ross Care, part of the Medux Group, works in partnership with the NHS to support the Wheelchair Service across Suffolk.

We are looking for a caring, practical individual to join our Ipswich Approved Repair Service team.

You will support patients in the community by delivering, collecting, servicing and repairing wheelchairs, helping people maintain independence in their daily lives.

Full training is provided, starting in the workshop to build product knowledge before moving into field-based work.

Key responsibilities

• Deliver and collect wheelchairs from service users’ homes and NHS sites
• Service and repair wheelchairs in the field, aiming for a first-time fix
• Complete job paperwork and scanner records accurately
• Follow infection control, health & safety and driving regulations
• Maintain company vehicle, tools and stock levels
• Provide professional, respectful customer service
• Participate in out-of-hours cover once fully trained

About you

• Full UK driving licence
• Enhanced DBS check (required)
• General workshop experience
• Basic electrical knowledge (12v/24v DC desirable)
• Able to carry out manual handling and physical work
• Good communication and customer service skills
• Understanding of, or willingness to work with, people with disabilities

What we offer

• £26,395.20 annual salary
• 20 days holiday plus bank holidays (option for up to 5 unpaid days)
• Life assurance
• Company pension scheme
• Flexible working considered where possible

Ross Care is an inclusive employer and welcomes applications from all sections of the community.

This role involves regulated activity and is subject to DBS clearance.

INDHS 

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.

You may be contacted directly by the employer should they wish to progress your application.

Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.