Business Analyst

BUSINESS ANALYST - £50,000 - £55,000 - PORTSMOUTH (Gunwharf) HYBRID


This company operates within a transport and logistics environment where technology is central to service reliability, customer experience, and operational efficiency.


The Business Analyst will join the IT & Technology function and play a key role in improving how the organisation operates through better processes, systems, and data.


The role involves working closely with stakeholders across the business to understand current ways of working, identify inefficiencies, and design improved processes.


The Business Analyst will translate business needs into clear, structured requirements and functional specifications for development teams, while supporting delivery through to implementation and adoption.



Key responsibilities


  • Analyse and model business processes, data flows, and system interactions




  • Work with stakeholders to capture requirements and define future-state processes




  • Translate business needs into clear functional and system requirements




  • Facilitate stakeholder meetings and workshops across technical and non-technical teams




  • Support system change across ERP, CRM, reservations, and web platforms




  • Work closely with development teams throughout delivery and implementation




  • Support organisational change, user adoption, and new ways of working





What the company is looking for


  • Strong communication skills across technical and non-technical audiences




  • Experience delivering change and supporting user adoption




  • Good understanding of business systems and structured analysis techniques




  • Ability to engage stakeholders at all levels of the organisation




  • Degree educated or equivalent professional experience





Benefits



  • 33 days pro-rata annual leave







  • Concessionary ferry travel for you and your family, discount on food and drink as well as exclusive discounts at a range of Island and Mainland businesses.

  • Generous pension scheme





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