Service Desk Engineer - 1st /2nd Line Support - Healthcare Technology - Solothurn / Hybrid

(Key skills: Service Desk Leadership, IT Support Management, Incident & Request Fulfilment, ITSM, SLA Management, Team Coaching, Process Improvement, Stakeholder Engagement, Healthcare Applications, Windows & Mac Support, Active Directory, Network Troubleshooting)

Are you a proactive IT support leader with a passion for ensuring seamless day-to-day service delivery? Do you thrive on coaching teams, improving processes and delivering exceptional support in fast-paced environments? If so, this could be a rewarding opportunity to drive service excellence within a healthcare technology organisation.

Our client, a forward-thinking healthcare technology provider supporting clinical, operational and patient-facing systems across multiple care settings, is seeking a Service Desk Engineer to lead its IT support function.

Based in Solothurn with hybrid working, you will be responsible for ensuring high performance, responsiveness and client satisfaction across the service desk and infrastructure support teams.

In this role, you will manage the service desk's daily operations — ensuring timely resolution of incidents and service requests while meeting SLAs and quality standards.

You will provide leadership, coaching and development to first- and second-line support staff, driving continuous improvement in how support is delivered.

You'll also act as a point of escalation for complex technical issues, ensuring they are addressed efficiently and effectively.

You will work closely with internal stakeholders, healthcare professionals, technical teams and vendors to understand needs, prioritise issues and implement solutions that enhance system availability and user experience.

Your remit will include analysing service metrics, identifying trends, and recommending improvements to processes, tools and training to proactively reduce recurring issues.

The ideal candidate will bring solid experience in IT support leadership, with a strong understanding of service desk operations, IT service management principles and support tools.

You should be comfortable managing teams, refining processes and communicating clearly across technical and non-technical audiences.

Experience within healthcare or with clinical systems is a strong advantage, but not essential — what matters most is your ability to deliver reliable, people-centric support services.

This is a great opportunity to join a purpose-driven organisation where your leadership will make a meaningful difference to the quality and reliability of technology services that support healthcare delivery.

Location: Solothurn, Switzerland / Hybrid working

Salary: CHF 95,000 - CHF 105,000 + Bonus + Benefits

Applicants must have the right to work in Switzerland.

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