Finance Operations Executive (6-Month FTC)

Finance Operations Executive (6 month FTC)
Location: London (Central)

Salary: Up to £40,000 per annum + Benefits

Sector: International SaaS / Sustainability Technology

The Opportunity
We are seeking a highly organised and customer-focused Finance Operations Executive to join our Global Customer Finance Operations team.

This role is vital in supporting our Order-to-Cash processes during a period of significant operational demand.

You will sit at the heart of our revenue operations, splitting your time evenly between managing UK & North America collections and supporting our Order Desk & Subscription Invoice Management functions.

This is a cross-functional role where you will collaborate closely with Sales, Customer Success, and Billing teams to ensure accuracy and keep revenue flowing smoothly.

Your Key Responsibilities
Collections (50%)

• Manage a dedicated ledger of UK and North American customers to ensure payments are received on time.


• Utilize AI-driven platforms to prioritize your outreach and manage workflows with high efficiency.


• Resolve payment issues through professional phone and email communication to address overdue balances.


• Monitor financial health by reviewing aging reports, identifying risks, and escalating concerns as necessary.


• Maintain meticulous records and follow established dunning processes consistently.

Order Desk & Billing Support (50%)

• Ensure billing accuracy by reviewing order forms, subscriptions, renewals, and contract amendments.


• Execute clean billing cycles in partnership with the Subscription Invoice Management team.


• Investigate customer queries regarding pricing, contract terms, missing POs, or data discrepancies.


• Maintain data integrity across CRM and finance systems for all customer and subscription data.


• Drive process improvements by collaborating with Sales and Customer Success to prevent recurring billing errors.

What You'll Bring

• Professional Experience: Proven background in collections, billing, accounts receivable (AR), or order management.


• Communication: Strong interpersonal skills with the confidence to handle high-volume customer interactions.


• Operational Excellence: A detail-oriented approach with the ability to manage competing deadlines independently.


• Technical Aptitude: Comfortable navigating various systems; previous CRM or ERP experience is a significant plus.


• Mindset: A proactive, problem-solving attitude with a focus on delivering a great customer experience.