Thame - IT Support - Lucy Group


Are you passionate about technology and enjoy helping colleagues get the most from it? A fast-growing international engineering business is seeking an IT End User Support Specialist to join their team.

In this hands-on role, you'll ensure colleagues can fully leverage hardware, software, applications, and devices to work efficiently and effectively, while delivering an excellent user experience.



Working hours: 37 hours per week, with a half-day on Fridays (finishing at lunchtime).



What you'll do:




  • Provide high-quality IT support to colleagues across the business.




  • Be a key point of contact for IT queries and troubleshooting.




  • Resolve hardware and software issues, escalating when necessary.




  • Assist with setup, maintenance, and administration of IT systems, networks, and devices.




  • Contribute to continuous improvement of IT processes and tools.





What we're looking for:




  • Experience with SCCM or Intune.




  • Confident administering and maintaining networks.




  • Experience with a variety of hardware: desktops, laptops, printers, and mobile devices.




  • Strong troubleshooting skills for hardware and software issues.




  • Knowledge of ITIL processes (ITIL V3 or V4 certification is desirable).




  • Proficient in O365 and Microsoft operating systems.




  • Understanding of Active Directory, Azure AD, and Exchange.





Why this role is great:




  • Work in a collaborative and supportive environment.




  • Company pension plan with up to 7% employer contribution.




  • Life insurance up to 2x annual salary.




  • 25 days holiday per year.




  • Half-day Fridays to enjoy a better work-life balance.





If you enjoy problem-solving, supporting colleagues, and working with modern IT systems in a fast-paced, international business, this could be the perfect role for you.





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