Reservations and Events Coordinator – Victoria

Our client is an iconic, independent restaurant and event venue group, renowned for delivering exceptional dining experiences across two highly successful locations.

Well-established in London, the group has ambitious plans to expand its portfolio in the coming years.

This is an excellent opportunity for a talented Reservations and Events Coordinator to join a stable, distinctive, and forward-thinking operation.

Role Overview

The Reservations and Events Coordinator will support the Group Head of Reservations and Events in overseeing restaurant, event, and membership operations across two unique venues.

This role is based at Head Office in Victoria.

Package and Benefits

• £16.21 per hour
• 45 hours per week, mixed-shifts
• Opportunities for professional development, including WSET, Health & Safety, and Food & Beverage certifications
• Childcare schemes
• Pleasant working environment with low staff turnover

Key Responsibilities

• Support the Reservations and Events Coordinator in leading operations across both venues
• Handle telephone and email enquiries professionally and efficiently
• Manage and resolve guest complaints with diplomacy
• Coordinate staff rotas and ensure effective team delegation
• Motivate, guide, and organise the reservations and events teams
• Manage all third-party enquiries and bookings
• Produce and maintain reports for reservations and events
• Collaborate closely with the Group’s Private Dining & Membership Manager

Candidate Profile

• Proven experience in both reservations and events within a busy, high-end hospitality environment
• Strong leadership skills with the ability to inspire and mentor team members
• Exceptional communication skills, including a professional telephone manner
• Highly organised, proactive, and detail-oriented
• Demonstrated stability and commitment in previous roles
• Impeccable personal presentation and strong interpersonal skills

This is a rare opportunity to be part of an established and growing hospitality group, offering a professional and supportive working environment alongside opportunities for career development.