Customer Advisor

Looking for a role where you can truly make a difference to customers and be at the heart of a busy, supportive team? This is a fantastic opportunity to join a well-established company in Denbigh as a Customer Care Adviser within their Aftersales Department.

In this varied and fast-paced role, you’ll play a key part in delivering excellent aftersales service and ensuring customers feel supported from start to finish.

In the Customer Care Adviser role, you will be:

• Planning and coordinating service calls efficiently
• Managing customer care queries and resolving issues proactively
• Handling customer complaints from initial contact through to amicable resolution
• Responding to customer correspondence and maintaining accurate records

To be successful in the Customer Care Adviser role, you will need:

• Previous experience handling customer queries in a busy environment
• A calm, organised approach, especially during demanding periods
• Excellent listening skills and a gentle, professional telephone manner
• The ability to identify potential customer vulnerabilities and respond ethically
• Strong decision-making skills and the confidence to think on your feet
• Excellent IT skills and a reliable, team-focused work ethic

This is a full-time, permanent position, working Monday to Friday (hours discussed at interview), based in Denbigh.

The role offers £13.27 per hour.

If delivering outstanding customer care matters to you, this could be the perfect next step in your career.

Apply today.