Professional Services Associate - Optical Software - Canada

Zest Optical is working in partnership with a leading global optical software provider to recruit a Professional Services Associate to support customers across Canada.

The preferred candidate location will be Vancouver but our client is open to remote working arrangements within Canada

This is a fantastic opportunity for someone with experience working in an optical practice (or similar healthcare environment) to transition into a software-focused role, combining training, support and customer success.

• Support customers across the full lifecycle, from installation and setup through to training and ongoing support


• Deliver engaging training sessions both remotely and on-site, tailored to different customer needs


• Help customers embed software into day-to-day practice operations, improving efficiency and performance


• Act as a trusted advisor, supporting adoption and long-term success


• Create and maintain training materials and support documentation

• 2-5 years' experience within an optical practice or similar healthcare setting


• Familiarity with practice management software (PMS, EHR or POS systems)


• Strong communication skills and a customer-focused approach


• Confident using and troubleshooting Windows-based systems


• Full driving licence and ability to travel internationally

• Salary circa $55,000 - $75,000 (CAD) depending on experience


• Clear progression opportunities within a global organisation


• Hybrid/remote working options (Vancouver-based candidates in office 3 days per week)


• International travel across North America, US and Europe


• Supportive team environment with ongoing training and development

If you're looking to join a forward-thinking organisation and develop your career in a training and customer-focused role, apply now for a confidential discussion.