Apprentice Customer Service

Apprentice Customer Service Freight Forwarder

A fast-paced, customer-facing apprenticeship supporting the end-to-end movement of freight.

You’ll act as a key link between customers, transport providers, and internal teams, ensuring shipments run smoothly and customers stay fully informed at every stage.

Key Responsibilities

• Act as the primary contact for customers, providing clear, timely updates on shipment progress
• Proactively communicate delays, changes, or issues and manage expectations
• Liaise with hauliers and airlines to gather real-time shipment and schedule information
• Monitor jobs from start to finish, ensuring service levels are met
• Respond promptly to customer queries via phone, email, and internal systems
• Maintain accurate records of communications and job activity
• Build strong working relationships with transport partners and colleagues
• Identify and escalate potential service issues to minimise disruption
• Deliver professional, high-quality customer service at all times

What We’re Looking For

• Strong customer focus and communication skills
• Ability to stay calm and professional under pressure
• A team-oriented, collaborative mindset
• Reliable, punctual, and adaptable with a proactive approach to work

This is an excellent opportunity to start a career in logistics, gaining hands-on experience in a dynamic and essential industry.

Salary of £17,500 with company benefits to include:

Annual Leave 21 Days + Bank holiday increase of 1 day per year
Work socials
Onsite gym
Costco card

To be considered for this opportunity you must drive and have access to your own vehicle to commute to and from work.
Working hours: Monday to Friday, 09:00 to 17:30 (37.5 hours a week)
Job Location/ Working style: office based - SHEPPERTON MARINA, FELIX LANE, SHEPPERTON, TW17 8NS

INDHS 

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.

You may be contacted directly by the employer should they wish to progress your application.

Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.