Application Support Engineer

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We are currently working with a rapidly growing financial services company to recruit an Application Support Engineer, you will receive full training and support on the companies in house applications

The role:

-Provide effective technical support for applications.

-Troubleshoot issues reported by clients, ensuring issues are documented, tracked, addressed and resolved in a timely manner and in accordance with agreed SLAs.

-Work closely with stakeholders, business analysts and developers on issue resolution and solution delivery.

-Effective and regular communication with clients to ensure exemplary customer service is delivered for each ticket raised.

-Gather and analyse client requirements for RFCs (requests for change), write detailed specifications and assist in their development.

-Deliver high quality work to strict timelines.

-Test and document software according to the functional requirements.

-Assist in the deployment of application updates.

-With training, assist in debugging existing code, and designing and implementing client RFCs, ensuring code is robust, efficient and reusable.

-Ensure the best possible performance, quality, and responsiveness of applications.

Support other team members and contribute to their training.

Required experience

• Experience working in an application or software support role.
• Strong in analysis and problem solving.
• Must be highly focused, self-motivated, and disciplined.
• Excellent communication skills.
  
  Ability to present highly complex technical concepts for a non-technical audience.
• Strong focus on attention to detail, rigorous in testing and completion of a task.
• Good organisation and able to work under pressure.
• A willingness and drive to learn new skills.
• Comfortable working both autonomously and as part of a team.