Customer Service Advisor (Fluent Welsh Essential)

Looking to join a friendly, customer-focused team where you can make a real difference every day? This is a great opportunity to play a key role in supporting tenants and customers, providing first-class service and helping things run smoothly behind the scenes.

In this Customer Service Advisor role, you will be:

• Acting as a first point of contact for tenants, applicants and members of the public via phone and face-to-face
• Handling a range of enquiries including repairs, housing applications, complaints and general requests
• Providing clear advice, support and signposting to the right teams or services where needed
• Raising and managing repair requests, ensuring accurate diagnosis and appointment scheduling in line with policy
• Supporting general office and administrative tasks including mail handling, data entry, filing and system updates
• Assisting with customer satisfaction calls and helping to improve service delivery
• Providing occasional reception cover, ensuring a welcoming and professional first impression

To be successful, you will need:

• Previous experience in a customer-facing or office-based role
• Strong communication and customer service skills
• Good attention to detail and accurate data entry skills
• Confident IT skills (Microsoft Word, Excel and Outlook)
• Strong organisation and ability to prioritise workload
• Fluent Welsh and English (essential)

This is a permanent part-time position working 30 hours per week over 4 days, based in Abergele.

Salary is £26,548 rising to £28,398, plus 25 days holiday (rising to 32 with service) plus bank holidays.

If you enjoy working with people, solving problems and being part of a supportive team, we’d love to hear from you.