Customer Service Advisor (Welsh)

Looking for the security of a permanent role that support a healthy work-life balance? Join a friendly, customer-focused team where you can make a real difference every day.

This is a rewarding opportunity to support customers, provide first-class service, whilst gaining industry insight and job satisfaction.

In this Customer Service Advisor role, you will be:

• Acting as the first point of contact for customers requiring tenant advice and guidance via phone and face-to-face
• Handling a range of enquiries including repairs, housing applications, complaints and general requests, offering solutions, advice and referrals to relevant services
• Administering applications and supporting customers throughout the full process
• Supporting general office and administration tasks including maintaining records, scheduling appointments, and preparing letters and emails

To be successful, you will need:

• Previous experience within a customer-focused or office-based role
• Fluent Welsh and English language skills (essential)
• Excellent communication and interpersonal skills, with the ability to deal sensitively, calmly and professionally with customers
• Strong administration skills with good attention to detail and accurate data entry
• Confident IT skills including Microsoft Word, Excel and Outlook
• Strong organisation skills with the ability to prioritise workload effectively

This is a permanent role working 30 hours per week over 4 days, based in Abergele.

Salary starts from £26,548 rising to £27,474, plus 25 days holiday rising to 32 with service, plus bank holidays.

If you have a passion for customer service, problem solving and being part of a supportive team, we’d love to hear from you.