Internal Sales Specialist

Internal Sales Specialist

Permanent, Full time

Competitive salary dependent on experience

Bradford (Euroway) – office based

Objective of the Role

To provide a high level of support to customers and internal departments by managing enquiries, processing orders, and delivering accurate information relating to products and services.

The role plays a key part in ensuring excellent customer service and smooth day-to-day sales operations.

Main tasks

• Sales administration
• Customer service

Responsibilities/ Authority

• Deliver excellent customer service via telephone, email and face-to-face interactions
• Respond promptly and professionally to customer enquiries and requests
• Handle customer complaints efficiently, ensuring issues are resolved in a timely manner
• Provide accurate product, pricing and delivery information to customers
• Process customer orders, applications, forms and account requests accurately
• Set up and maintain customer accounts and records within internal systems
• Carry out customer verification and compliance checks where required
• Manage customer accounts and maintain strong ongoing relationships
• Coordinate with internal departments to ensure smooth order processing and service delivery
• Organise workload effectively to meet customer deadlines and expectations
• Escalate unresolved issues to the appropriate department or team member when necessary
• Maintain accurate records of customer interactions, enquiries, complaints and actions taken
• Prepare and distribute customer activity and service reports as required
• Maintain and update customer databases and administrative records
• Follow up with customers to ensure satisfaction and resolution of queries
• Support continuous improvement by providing feedback on customer service processes and efficiencies
• Contribute to business projects and wider team initiatives when requested
• Support, supervise and coach apprentices where applicable

Education

• High school diploma, general / commercial education degree or equivalent
• Numeric, oral and written language applications

Skills & Experience

Professional Experience

• Previous experience within customer service, internal sales, sales support or a similar commercial role
• Minimum of 1 year’s relevant experience preferred

Technical & Specialist Skills

• Good working knowledge of Microsoft Office, including Excel and Word
• Experience using ERP systems such as SAP, BPCS or similar business systems
• Confident using email communication platforms such as Outlook
• Understanding of customer service principles and best practices
• Strong administrative and data entry skills with good typing accuracy
• Comfortable using a range of computer systems and applications
• Product knowledge or the ability to quickly learn technical product information

Problem Solving & Organisational Skills

• Strong problem-solving and analytical abilities
• Able to prioritise workload and manage multiple tasks effectively
• High attention to detail and accuracy
• Strong organisational and data management skills

Personal Attributes

• Excellent interpersonal and communication skills, both verbal and written
• Strong listening and customer service skills
• Proactive, adaptable and able to use initiative
• Calm and professional under pressure
• Positive and collaborative team player
• Fluent English language skills; additional languages would be advantageous

Interested?  Please send your cv by return.

INDLS 

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.

You may be contacted directly by the employer should they wish to progress your application.

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