IT Support Administrator

We're supporting a global engineering and technology business with the hire of an IT Support Administrator.


This is a hands-on first and second-line support role covering user support, Microsoft 365, Active Directory, Azure, devices, security controls and general IT administration.


Responsibilities

  • Provide onsite and remote IT support

  • Administer Active Directory, users, permissions and Group Policy

  • Set up laptops, desktops and mobile devices

  • Support Microsoft 365, Azure and business applications

  • Troubleshoot hardware, software and network issues

  • Maintain IT assets, licences and documentation

  • Support MFA, endpoint protection, patching and encryption

  • Work with MSPs and external vendors

  • Support onboarding, offboarding and IT projects


Requirements

  • First and second-line IT support experience

  • Strong Microsoft 365, Active Directory and cloud knowledge

  • Good troubleshooting skills across hardware, software and networks

  • Clear communication and user support skills

  • Strong attention to detail and security awareness


Useful

  • SAP or ERP experience

  • MSP experience

  • Microsoft, CompTIA A+, Network+ or Security+ certifications

  • Cyber Essentials or ISO 27001 exposure




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