Senior Optical Assistant Job in Clapham, South West London

Location: Clapham, South West London

Salary: Up to £32,000 DOE

About the Opportunity

Zest Optical are working alongside an exceptional independent opticians in Clapham to recruit a Senior Optical Assistant.

We're not looking for somebody who is happy doing the minimum required.

We're looking for somebody who gets excited by creating exceptional experiences, building relationships and helping a business continually improve.

This is not a role for somebody who simply wants to greet patients, answer the phone and process appointments.

Instead, it's an opportunity for somebody who gets genuine satisfaction from creating exceptional experiences, building lasting relationships and becoming an important part of a business that prides itself on doing things differently.

The practice has built an outstanding reputation by offering a highly personalised experience.

Patients aren't left to browse frames alone.

They are guided, styled and advised.

Time is taken to understand who they are, what they want and how they want to feel when they leave.

Frames aren't simply sold, they are carefully selected.

Recommendations aren't transactional, they're thoughtful and personal.

The result is a loyal patient base that values expertise, trust and genuine relationships.

As a result, the team are looking for somebody who loves working with people, takes pride in going above and beyond, and genuinely enjoys helping others.

Technical optical skills are important, but attitude, enthusiasm and initiative are valued even more highly.

The Role

You'll play a key role throughout the entire patient journey, supporting both the clinical and retail aspects of the practice.

Responsibilities will include:

• Welcoming patients and delivering a warm, professional experience


• Delivering frame styling consultations and eyewear recommendations


• Managing appointments, administration and patient communications


• Supporting collections, adjustments and aftercare


• Maintaining exceptional presentation standards throughout the practice


• Taking ownership of tasks and helping ensure everything runs smoothly day-to-day


• Contributing ideas and identifying opportunities to improve processes and patient experience

This is a role for somebody who enjoys being involved and wants to make a genuine contribution to the success of the practice.

About You

The successful candidate will be somebody who naturally takes ownership and enjoys being part of a close-knit team.

Most importantly, you'll be somebody who:

• Loves working with people and building relationships


• Takes pride in delivering exceptional customer service


• Has energy, enthusiasm and a positive attitude


• Is naturally proactive and takes initiative


• Enjoys learning and developing new skills


• Is confident communicating with a wide variety of people


• Takes ownership rather than waiting to be told what to do


• Wants to contribute to something bigger than their individual role

What's On Offer

• Salary up to £32,000 depending on experience


• Opportunity to join a highly respected independent practice


• Ongoing training and development


• Greater responsibility and involvement than a traditional Optical Assistant role


• Supportive and collaborative team environment


• Opportunity to build genuine relationships with a loyal patient base


• Long-term career progression opportunities

How to Apply

To avoid missing out on this Optical Assistant opportunity in Clapham, please click the Apply link or contact Kieran Lindley via WhatsApp for more information.