Key Account Manager

Key Account Manager

Location: Liverpool Office with regular UK travel

Salary: £45,000 to £55,000 + Bonus + Car Allowance

We are recruiting for a growing and ambitious UK business operating within the fleet and automotive sector, supporting commercial customers nationwide through a fast-moving and highly service-focused environment.

This is a high-visibility commercial role where you will take ownership of key fleet and commercial customer relationships, driving account growth while working closely with operational teams and senior leadership to ensure exceptional service delivery and long-term customer success.

We are specifically looking for candidates who have experience working within fleet, automotive, transport, logistics, vehicle rental, leasing or other operationally focused service environments.

This role is less focused on sales and more focused on managing key customer relationships, understanding operational requirements and delivering long-term value.

The role would suit someone who enjoys building strategic customer relationships, influencing operational performance and playing an active role in how a business grows and develops.

Key Responsibilities

• Manage and develop relationships with key fleet and commercial customers.
• Act as the primary point of contact for customers, ensuring service delivery meets agreed expectations and SLAs.
• Drive account growth, retention and long-term customer value.
• Lead customer review meetings and present performance insights, service updates and improvement plans.
• Work closely with operational teams to ensure smooth service delivery across customer accounts.
• Build credibility and trust with customers by proactively identifying solutions, efficiencies and opportunities for added value.
• Support onboarding of new customers and ensure operational requirements are successfully embedded.
• Manage escalations and coordinate effective resolutions across internal teams.
• Use data, KPIs and reporting to identify trends, risks and commercial opportunities.
• Support customer retention, operational improvement and long-term commercial growth.

Skills & Experience

Essential

• Previous experience in a Key Account Manager, Account Manager, Customer Success Manager or similar client-facing role.
• Experience working within fleet management, automotive, vehicle leasing, vehicle rental, logistics, transport or another operationally focused service environment.
• Strong understanding of managing commercial customer relationships and service delivery.
• Experience conducting customer review meetings and presenting performance data.
• Strong communication, relationship-building and stakeholder management skills.
• Comfortable working with data, KPIs and performance reporting.
• Organised, proactive and solutions-focused approach.

Desirable

• Experience working with fleet operators, vehicle suppliers, transport providers or commercial vehicle customers.
• Experience working within SLA-driven environments.
• Understanding of operational performance metrics and customer service delivery models.

This is an excellent opportunity to join a growing business with a strong leadership team, supportive culture and genuine opportunity to influence customer relationships, operational performance and long-term business growth.

INDHS 

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.

You may be contacted directly by the employer should they wish to progress your application.

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