Service Manager

Join Our Compassionate Team as a Service Manager!

Are you passionate about making a difference to people's lives? Do you thrive in a dynamic and supportive environment? Look no further! We're seeking an experienced and motivated Service Manager to support our care teams and complex care clients.

Location: Bedfordshire (with travel across the Bedfordshire area)

Position: Service Manager

Hours: Monday-Friday, 8:00-17:30 (flexibility required; occasional evening/weekend work)

As the Service Manager, you will be responsible for the day-to-day operational leadership of the service, ensuring it remains compliant, well organised, and aligned with our values.

You'll be the heartbeat of our care services, building long lasting relationships and driving engagement with our care teams and clients, while overseeing a dedicated staff team and ensuring the delivery of safe, person centred, high quality support.

You will work collaboratively with our support service teams such as recruitment, compliance, and scheduling, as well as closely with a clinical lead who will be responsible for clinical training, assessing staff competencies, clinical care plans etc.

• Ensure service users are central to care, with needs and preferences met.


• Manage rotas, staffing levels, and supervise staff to ensure effective operations.


• Lead team meetings and complete supervisions, 1:1s, and appraisals.


• Coordinate and deliver care in line with policies, standards, and contracts.


• Oversee care plans and risk assessments, ensuring person-centred support.


• Support staff to provide high-quality care and ensure training, competence, and compliance.


• Safeguard individuals and promote their welfare.


• Maintain strong relationships with staff, clients, families, and external teams.


• Participate in audits and ensure CQC, safeguarding, and health & safety compliance.


• Liaise with families, professionals, and external agencies.

• Minimum 1 year in care coordination is desirable.


• Previous experience working within supported living services.


• Experience in a senior or management level care role.


• Ideally, you would have worked within complex home care, and you are passionate about high quality person centred care.


• Strong understanding of CQC regulations and safeguarding.


• You will have strong people management and supervisory skills with an appetite to support, develop and nurture individuals within your team.


• Strong organisational and communication skills.


• A proactive, organised approach to service delivery.


• Valid UK Driver's licence and the ability to travel across the Bedfordshire area is essential, ensuring visibility with our clients and care teams.

• Supported Living for adults with complex care needs and learning disabilities


• Small service supporting 3-4 clients


• Leadership responsibility for a Deputy Manager and approximately 23 care staff

If you have experience supporting individuals with complex needs and enjoy leading teams to deliver exceptional care, we'd love to hear from you.

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