A new opportunity has become available for a Dual-Site Manager to join two established, fully PVT practices located in London.



Start date – As soon as possible.



About the role:
We are looking for an experienced Dual-site Dental practice Manager for 2 London Clinics.

The ideal candidate will have a strong management background and commercial knowledge, experienced in dual to multi-site management in the dental space, previous experience as an operations or Business development manager.

What Your Day Will Look Like
You will:
• Thrive in a role built to support a calm, high-performing practice, balancing patient experience, team well-being and commercial outcomes.
• Lead day-to-day practice performance across people, patients & performance
• Lead and develop the multidisciplinary team, setting clear expectations and ownership
• Track and manage core KPIs, including utilisation, conversion, revenue and patient experience
• Partner with Treatment Coordinators and clinicians to optimise the patient journey
• Oversee diary management to balance productivity with a calm, high-quality experience
• Maintain regulatory compliance and ongoing CQC readiness
• Manage costs, stock and budgets in line with business targets
• Own operational processes, spotting risks early and driving improvements
• Resolve patient feedback and complaints with care, professionalism and pace
• Support local growth through marketing activity and community engagement

Essential Experience:
• Strong understanding of KPIs, performance management, and commercial targets
• Strong understanding of practice level financials, including revenue drivers, cost control, and budget oversight
• Confident, credible leadership style with the ability to motivate, challenge and develop others
• Experience handling people matters including performance improvement, absence management, and team development
• Organised, structured, and solutions focused, with consistent follow through
• Patient-centred mindset with confidence managing concerns and complaints effectively
• Experienced in Multi-site operations or as a Business development manager.

Desirable
• Management qualification or relevant leadership development
• Previous experience in a private dental or private healthcare setting
• Experience improving treatment conversion and patient journey performance through process and coaching

What You Gain by Joining the practice:
• The opportunity to lead within a premium, fully digital private dental environment
• Progression pathways and ongoing development opportunities based on performance
• Professional development support and access to Learning Portal
• DBS covered
• Employee Referral Scheme with competitive referral rewards
• Modern, high spec practices and systems
• Dedicated Treatment Coordinators supporting ethical case acceptance and patient communication
• Competitive salary based on experience and skillset