Quality Manager (Out Of Hours) - SB24

Job Title: Quality Manager - Out Of Hours

Location: United Kingdom (Field-based with travel to client care packages)

Salary: £40k - £45k (Dependent on experience)

Contract Type: Permanent | Full-Time

Hours: Includes participation in Out of Hours and Emergency On-Call Rota

Start Date: Immediate

About Standby24

Standby24 delivers specialist, outcome-focused community care across England and Wales, working in partnership with integrated care boards, case managers, local authorities and health boards, with services including crisis and discharge support, mental health, autism and learning disabilities, and long-term care.

Standby24 is seeking a dedicated and experienced Out of Hours (OOH) Quality Manager to support the delivery of safe, effective, and person-centred care across our care packages outside of normal working hours, including evenings, nights, weekends, and emergency situations.

This pivotal role serves as a key point of escalation for operational concerns and staff support, ensuring that high standards of care and compliance are maintained at all times.

Working closely with the Registered Manager and Lead Clinical Nurse, you will oversee quality assurance activities, conduct audits, support staff development, and help ensure our services remain safe, responsive, caring, and well-led.

, Act as the first point of contact for out-of-hours quality and operational concerns across Standby24 services.

, Conduct internal and external risk assessments and ensure documentation remains current and compliant.

, Develop, review, and update person-centred care plans to meet individual service user needs.

, Complete monthly care plan reviews and implement changes where required.

, Carry out staff spot checks, supervisions, and team meetings in line with CQC and company standards.

, Audit daily care records, care package folders, risk assessments, and training records to ensure compliance and quality.

, Complete medication and manual handling competency assessments for care staff.

, Escalate complaints, safeguarding concerns, incidents, and risks in accordance with company policies and procedures.

, Attend multidisciplinary team meetings (MDTs) and maintain effective communication with commissioners and healthcare professionals.

, Support Healthcare Assistants through line management and ongoing professional guidance.

, Participate in the out-of-hours and emergency on-call rota to ensure continuity of care.

, NVQ Level 3 in Health & Social Care (or equivalent qualification).

, Minimum 2 year's experience in a similar quality or care management role.

, At least 2 year's experience supervising staff within the health and social care sector.

, Strong understanding of CQC regulations and care sector compliance requirements.

, Excellent communication, organisational, and stakeholder management skills.

, Strong literacy and numeracy skills with the ability to maintain accurate records and reports.

, Ability to work independently and respond effectively to urgent situations outside normal business hours.

, Resilience and ability to perform under pressure.

, Strong analytical and problem-solving skills.

, Excellent attention to detail and commitment to quality.

, Effective planning, organisation, and decision-making abilities.

, Ability to build and maintain strong relationships with colleagues, clients, and external stakeholders.

, Commitment to teamwork, integrity, diversity, and excellent customer service.

, Opportunity to play a key role in maintaining exceptional standards of care across Standby24 services.

, Supportive and collaborative working environment.

, Ongoing professional development opportunities.

, Meaningful and rewarding work that positively impacts the lives of service users and their families.

, Opportunity to contribute to a culture focused on Integrity, Collaboration, Innovation, Excellence, and Sustainability.

At Standby24, we are committed to delivering outstanding care while supporting and developing our people.

If you are a proactive and compassionate care professional with a strong focus on quality, compliance, and continuous improvement, we would love to hear from you.

📧 Apply today with your updated CV and join a team dedicated to delivering exceptional care services.

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