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Job Title: Office Administrator Location: High Wycombe, HP11Hours: 8am-5pm – 40 hour week - Monday - Friday Salary: £23,795 per annumAre you available immediately to start a new role with a great company? Do you enjoy the buzz of supporting customers in a busy office environment? Are you interested in joining a fun, hard-working team? Then this role is for you.
We offer a Great team environment, supportive and motivational management and providing a service that really does make a difference. A fantastic opportunity for a Customer Service Administrator to join a local and growing business, working full time hours in the High Wycombe area.Full training is givenKey duties will include:Supporting incoming queries from customers, by phone or emailResponding to inquiries within the required SLA’sLogging all correspondence on the internal systemLiaising with external colleagues and supporting the field-based team with arranging appointmentsAll other office admin as requiredThe successful candidate will:Have demonstrable experience of working within a fast-paced, customer focused environment Be dedicated, reliable and always committed to delivering an excellent service to customers Show excellent attention to detail Have strong communication skillsEasily accessible with public transport with both bus routes ....Read more...
Type: Permanent Location: High Wycombe, Buckinghamshire, England
Start: ASAP
Duration: permanent
Salary / Rate: £23,795 per year + parking
Posted: 2024-10-21 12:18:20
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Bookings Administrator
Up to £25k
Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.
My client is looking for an experienced Bookings Administrator to join their family business.
As a Bookings Administrator you will be working as part of a busy team, the ideal candidate will be able to work under pressure while maintaining a strong customer focus.
Key Responsibilities:
This will be a busy role and will require good multitasking skills, excellent attention to detail and good communication skills.
Queries are received from customers either via enquiry forms or via the telephone.
Most clients will know what they want and it is your role to understand their needs and process the necessary administrative tasks to make sure the event happens.
Key tasks will include:
, Production of accurate quotes and invoices from the system.
, You will be amending quotes and providing prices for alternative group sizes and itinerary options.
, Accurately administer all activities with the client's suppliers.
, Using the CRM system to manage enquiries and maintain customer data.
, Ability to tailor-make and plan bespoke events as per customer requests
, Maintain an excellent degree of industry knowledge.
, Assist with entering customer names and information accurately into the correct databases
You will ideally have:
, Microsoft office skills - Excel, Outlook, Word.
, Marketing and social media skills would be a bonus.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: West Malling, England
Start: 05/11/2024
Duration: Permanent
Salary / Rate: £24000 - £25000 per annum + + Benefits
Posted: 2024-10-18 16:50:27
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Health and Safety Manager
Remote working / travel to some sites required in Southeast area.
Up to £45,000 per annum
Are you a Health and Safety professional with a passion for making a difference in the parking industry? Do you thrive in a fast-paced environment where you can make a real impact on the safety and well-being of others?
If so, we have an exciting opportunity for you!
We are currently seeking a proactive Junior Health and Safety Manager to join our existing team and you will play a crucial role in ensuring the highest standards of health and safety across our parking operations.
You will be responsible for:
- Developing and implementing robust health and safety policies and procedures.
- Conducting regular risk assessments and ensuring appropriate control measures are in place.
- Providing expert advice and guidance on health and safety matters to all levels.
- Ensuring compliance with all relevant legislation and industry standards.
- Investigating incidents and accidents and implementing measures to prevent recurrence.
- Carry out regular site inspections and audits to ensure EHS policies and procedures are being properly implemented.
- Ensure working practices are safe and comply with Company policy and relevant legislation.
- Conducting regular audits and inspections to identify areas for improvement.
- Keep records of site inspection / audit findings and produce reports that identify non-compliances and suggest improvements.
- Keeping up to date with new legislation and maintaining a working knowledge of all Health and Safety Executive legislation and any developments that may affect the parking/security/enforcement industry.
To be successful in this role, you will need to have:
- A minimum of 2 years' experience in a health and safety role.
- Relevant health and safety qualification (e.g., NEBOSH/IEMA).
- Excellent communication and interpersonal skills.
- The ability to work independently and make sound decisions.
- Strong analytical and problem-solving skills.
- A proactive and hands-on approach to health and safety management.
- Able to design and deliver presentations, produce written reports, and analyse data.
Why Choose Us?
- We prioritise employee development and growth.
- We offer a supportive and collaborative work environment.
We have a track record of promoting from within.
We understand the importance of succession planning for the long-term success of APCOA.
That's why we identify and nurture high-potential employees for future leadership roles.
Through mentorship, leadership training, and exposure to different departments, you'll be prepared to take on new challenges and responsibilities.
What we can offer you:
At APCOA your expertise is valued, and we recognise your dedication with a competitive salary that reflects your skills and contributions.
- Salary: £35,000 per annum.
- Hours: 37.5 hours per week, allowing you to maintain a healthy work-life balance.
- Annual Leave: 33 Days per annum (25+8 BH).
- Training and Development: Elevate your skills through ongoing training opportunities, ensuring you stay ahead in your field.
- Pension Scheme: Plan for the future with our comprehensive pension scheme, providing financial security as you embark on your career journey.
- Employee Discount Scheme: Enjoy exclusive discounts as our way of saying thank you for your hard work and dedication.
If you have a strong commitment to health and safety, excellent communication and IT skills, and the ability to manage your workload effectively, we want to hear from you! Apply now to join our team and make a positive impact on the health and safety of APCOA.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Uxbridge,England
Start: 18/10/2024
Salary / Rate: £45,000 Per Annum
Posted: 2024-10-18 13:43:04
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Supervisor - Lambeth - Full-Time 42.5 hours per week - £30,003.96 per annum
Do you have experience as a manager/supervisor?
Do you have good people management skills?
Do you have a full clean driving licence?
As a market frontrunner in the Parking industry, we pride ourselves on offering tailor-made solutions to clients.
We have award-winning L&D teams, currently holding gold status with our Investment in People strategy putting us within the top 1% of UK companies.
We are looking to recruit an experienced Supervisor to work on the streets directing and managing a team.
Your role is to ensure operational requirements and service level agreements are met throughout all aspects of the contract.
What will you do?
- You will manage your on-street team of staff.
- Communicate effectively and lead from the front
- Work on-street with your team to ensure staff are effectively deployed
- Motivate, praise and develop your team
- Make recommendations to management on service/operational issues
- Set objectives, conduct appraisals and identify training needs for operational staff
- You will identify and assist in the development of new business within the contract
What will you bring?
- You will need to have 2 years minimum management experience/supervisor experience or equivalent level of training
- Be able to demonstrate excellent people management skills including coaching, training and recruiting
- Experience working within a client facing role with good commercial acumen
- Experience of monitoring KPIs
- A good knowledge of Microsoft Office
- Hold a Full clean Drivers Licence
What can we offer you? :
£30,003.96 per annum
42.5 hours per week
28 days holiday per year (including Bank Holidays)
Pension scheme
Training & Development opportunities
Employee Discount scheme
Must be 18 or over to apply
Does this sound like you? If you think you are right for the role please apply now.
Closing date: 4th October 2024
Focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering a inspiring work atmosphere where successes are shared.
With interesting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work
....Read more...
Type: Permanent Location: Lambeth,England
Start: 18/10/2024
Salary / Rate: £30,003.96 per annum
Posted: 2024-10-18 12:48:06
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Senior Civil Enforcement Officer - Lambeth - Full-time 42.5 hours per week - £29804.53 per annum
Do you have supervisory experience? Have you led a team of people? Are you well organised? Do you have a Full Clean UK Driving Licence?
An exciting opportunity has arisen for a Senior Parking Enforcement Officer in Lambeth. Civil Enforcement Officers are responsible for ensuring that all drivers follow parking regulations on public streets and in car parks.
They are an important part of keeping our roads moving and ensuring public safety. This role will be to assist in managing a team of Civil Enforcement Officers, enforcing regulations as directed under the Traffic management Act(TMA) 2004.
What will you do?:
- Ensure all known and agreed policies are followed setting a good example.
- You will make sure the correct number of Civil Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- Ensure all Request for Actions are commenced and managed effectively.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Train all staff in aspects of their job and in Health and Safety.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To cascade information to all members of staff and maintain good communications throughout the contract.
- To prepare reports as required by contract management.
- Ensure overall client approval and attend training courses where required.
- To ensure contract standards and quality are maintained at all times.
What will you bring?:
- At least one years experience of working in a managing role, in a parking or customer services industry.
- Experience with the traffic management act 2004 and other parking legislation.
- Aptitude to organise and motivate large numbers of contract staff.
- Creation of reports.
- Excellent personal skills with the competence to build and maintain positive working relationships.
- Excellent problem-solving skills.
- A Full Clean UK driving licence
What is on offer to you?:
- £29804.53 per annum
- 42.5 hours per week
- 20 days holiday plus 8 Bank Holidays
- Training and Development
- Pension Scheme
Must be 18 or over with a Full UK driving licence to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Lambeth,England
Start: 18/10/2024
Salary / Rate: £29804.53 per annum
Posted: 2024-10-18 12:43:04
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Valet/Driver - Customer Service Assistant - London City Airport - 33 Hours per Week - £13.15 Per Hour
Do you like to work in the fresh air?
And would you like the chance to drive lots of different cars ?
Do you want to work in a friendly, supportive team at an airport within the heart of London?
Are you able to work shifts from 04.00 - 13.00 or from 13.00 - 22.00 ?
If YES, to all the above please do not hesitate to apply.
An exciting opportunity has arisen as a Customer Service Assistant - Valet/Driver working at London City Airport.
You will ensure the efficient operation of all car parks, valet operation and the priority set down area.
While delivering customer service to the highest possible standard for optimal customer satisfaction.
APCOA are looking for Meet and Greet Drivers at London City Airport. Working for the prestigious Valet / Meet and Greet parking brand at London City Airport.
You will need to be friendly and helpful.
Capable in meeting customers at a drop off point and moving their vehicle to a safe parking area.
Flexibility is required as shifts are given on a 7 day rota basis.
Work will be 4 days a Week.
8.5 hour shifts.
Full training will be provided.
Duties will include but are not limited to:
- Certify valets are familiar with each cars controls and alarm systems before receiving from the customer.
- Ensure smooth and prompt handover of customers vehicle whilst storing keys securely.
- Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
- To learn and be fully familiar with our systems and equipment.
- Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
- Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
- Provide front line support in the event of equipment failure or customer distress.
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
- Collaborate as part of a wider team.
What we're looking for;
- Evidence of strong communication and interaction with the public
- Full UK Drivers License / significant driving experience
- Basic IT Skills, MS Word, Office etc.
- Ability to multi-task
- Able to work under pressure
- Excellent verbal communication (English)
- Smart and professional attitude
- First Aid or Fire Warden qualification desirable
- Advance Driving Licence or Professional Driving Qualification desirable
What we can offer you;
- £13.15 per hour
- Pension
- Healthcare
- Training and development
- Overtime
Must be 18 or over to apply
If this sounds like a prospect for you then apply now with your CV
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
'' ....Read more...
Type: Permanent Location: Newham,England
Start: 18/10/2024
Salary / Rate: £13.15 Per Hour
Posted: 2024-10-18 10:09:04
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Customer Support Technician required to handle customer inquiries offering detailed product information, helping with troubleshooting, and delivering outstanding support.
Your passion for cars and your experience in customer service will be invaluable assets.
Skills
Proven customer support experience, especially in tech or automotive fields.
Insight into vehicle data acquisition techniques.
Experience with product testing methodologies and tools.
Have a valid, clean UK driving license.
Role
Leveraging your automotive industry experience or knowledge.
Communicating clearly and professionally in writing and over the phone.
Drawing on your previous customer service experience.
Applying logical thinking to troubleshoot issues effectively.
Bringing a positive, team-oriented attitude. ....Read more...
Type: Permanent Location: Buckingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £28000 - £30000 Per Annum None
Posted: 2024-10-17 23:35:03
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Your role will involve handling customer inquiries with accuracy, offering detailed product information, helping with troubleshooting, and delivering outstanding support.
Your passion for cars and your experience in customer service will be invaluable assets.
What You'll Be Doing:
Leveraging your automotive industry experience or knowledge.
Communicating clearly and professionally in writing and over the phone.
Drawing on your previous customer service experience.
Applying logical thinking to troubleshoot issues effectively.
Bringing a positive, team-oriented attitude.
Holding a valid, clean UK driving license.
Key skills:
Proven customer support experience, especially in tech or automotive fields.
Insight into vehicle data acquisition techniques.
Experience with product testing methodologies and tools.
Basic understanding of electronics. ....Read more...
Type: Permanent Location: Buckingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £28000 - £30000 Per Annum None
Posted: 2024-10-17 23:35:03
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Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum + mobile allowance
Do you enjoy working outside?
Do you have customer service experience?
Bases in IG2 and E18 postcodes
if the answer is "YES" then keep reading!
We have new openings for someone who:
- Wants to have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.
As a Mobile Enforcement Officer, you will patrol the area on a moped, enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving and ensuring public safety.
Driving licence or CBT License is preferred, can be trained on CBT if required.
So, are you our next hire?
- You will have excellent customer care skills.
Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career.
We are always thinking of creative ways to give more to our employees.
What are some of the current benefits on offer to you?
- £27,352 annual salary + mobile allowance
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
40 hours per week | Working 5 days of 7 as per rota
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
'' ....Read more...
Type: Permanent Location: Redbridge,England
Start: 17/10/2024
Salary / Rate: £27,352 per annum
Posted: 2024-10-17 13:21:03
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Role Overview
We are committed to providing safe, secure, and warm homes for all.
As the Head of Customer Contact - Repairs, you will lead our Repairs Contact Centre in Peterborough, ensuring customers receive an exceptional repairs experience.
You will manage a multi-channel contact centre, ensuring operational excellence, customer satisfaction, and continuous improvement in service delivery.
You will also work strategically to develop the future direction of the customer service team, ensuring alignment with Accent's broader goals of delivering outstanding housing services.
Key Responsibilities
Contact Centre Leadership: Oversee the day-to-day operations of the repairs-focused contact centre, ensuring all KPIs are achieved and that a high standard of customer service is consistently delivered across multiple communication channels.
Customer Service Excellence: Regularly review and assess performance, implementing strategies to maintain or improve service standards.
Handle customer dissatisfaction and minimise complaints by addressing issues promptly.
Strategic Development: Contribute to the strategic vision for the repairs contact centre, ensuring the service evolves to meet changing customer needs and industry standards.
Stakeholder Engagement: Collaborate closely with the Housing Hub and Customer Relations teams to ensure seamless service delivery across the organisation.
Engage with stakeholders across all levels to ensure service alignment and improvements.
Continuous Improvement: Drive a culture of continuous improvement within the team, identifying areas for service enhancement and implementing best practices to ensure the service remains cost-effective and value-driven.
Financial Oversight: Manage the budget for the repairs contact centre, ensuring financial performance is in line with organisational goals.
Contact Channels Expansion: Explore and implement new customer contact channels to meet evolving customer preferences and enhance the customer experience.
Emergency Response: Be available for consultation on emergency repair issues outside of normal office hours.
Key Skills & Experience
Extensive Contact Centre Management Experience: Proven experience managing a contact centre in a multi-channel environment, ideally in a repairs or housing context.
Experience with Responsive Repairs: Hands-on experience managing a responsive repairs service, with a strong understanding of housing and repairs operations.
Customer Service Focus: A track record of delivering excellent customer service and handling high-volume, sensitive, or complex customer interactions.
Strategic Leadership: Ability to develop and implement strategic plans, ensuring the contact centre aligns with broader organisational goals and adapts to customer needs.
Team Leadership & Development: Experience managing large teams and multi-disciplinary networks, with a focus on people development and training.
Financial Acumen: Strong awareness of financial management within a contact centre environment, ensuring services deliver value for money.
Knowledge of Social Housing: Familiarity with the current challenges and issues within social housing, and a passion for improving customer outcomes.
Technology Proficiency: Experience with contact centre technologies, ICT systems, and telephony systems.
An understanding of emerging digital contact channels and their integration is advantageous.
....Read more...
Type: Permanent Location: Peterborough, England
Salary / Rate: Up to £62843.00 per annum
Posted: 2024-10-17 10:49:08
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Job title: Customer Contact Advisor Location of the job: Yeovil Contract type: Temporary ongoing 3 months Weekly hours: 37 Working hours and breaks: Hybrid Start date: ASAP Salary: £16.18 PAYE InclusiveCustomer Service Advisor Are you looking for a role where you can make a real difference, even if you have no previous customer service experience? We've got you covered! We provide all the training and ongoing support you need to help you excel in your role. Join our busy Contact Centre where you'll engage with customers via phone, webchat, or email, providing excellent service every time.
Whether the query is simple or complex, you'll take full ownership, get to the heart of the issue, and find the right solution for each customer.
This is your chance to be part of a team that values empathy, creativity, and customer satisfaction. What We're Looking For:
Customer Champion: You go the extra mile for our customers, delivering outstanding service each and every time.
Challenge Lover: You enjoy meeting targets and pushing yourself to achieve even more.
Problem Solver: You love thinking outside the box and finding creative solutions to tricky situations.
Team Player: You thrive in a collaborative environment, working closely with colleagues to deliver a first-class service.
Continuous Improver: You're always on the lookout for ways to improve processes for both colleagues and customers.
Tech-Savvy: You're quick to get up to speed with new systems and are confident in using a variety of computer tools.
Resilient Under Pressure: You keep a cool head in challenging situations, turning problems into positive experiences for our customers.
Why Join Us? In this role, you'll be on the front line of the customer experience, ensuring every interaction is positive and meaningful.
You'll have the opportunity to make a genuine impact on people's lives, and you'll play a key part in driving the business forward by keeping customers at the heart of everything we do. If you're ready to take on a new challenge, love helping people, and want to make a difference - we'd love to hear from you! ....Read more...
Type: Contract Location: Yeovil, England
Salary / Rate: Up to £16.18 per hour
Posted: 2024-10-16 11:49:33
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Advice Line Coordinator About Food Alert Based in central London & Wellingborough operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy.
Our clients span many sectors including retail, leisure and education, but hospitality is where our expertise and passion lies.
We work with some of the UK's most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Citizen M, and Harbour Hotels.
We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients.
Our mission is to be the company that colleagues and clients want to work for and with.
Job Description Reporting to: Advice Line Team Leader Key responsibilities: , To ensure that the Advice Line service runs smoothly and within KPI targets , To ensure that clients are supported and gain value from the Advice Line service.
Job Specification , To support the Advice Line service, responding to both phone and email queries or escalating more technical queries to Food Alert Technical personnel, as relevant.
, To triage/manage accident and incident reports and liaise with client sites, ensuring accurate report completion, action close out and escalation of high-risk cases.
, Reporting of client RIDDOR accident and incident cases to the HSE as relevant.
, Ensuring review and completion of accident & incident and alleged food poisoning cases in line with internal procedures and KPIs.
, To manage assigned allegations of food poisoning as logged on the online compliance platform by clients, liaising with client sites ensuring comprehensive investigations and escalation of high-risk cases.
, Collation of alleged food poisoning evidence as required, especially in relation to potential outbreaks.
, Collation of food poisoning investigation outcome letters for approval by clients and subsequent distribution to complainants.
, Management of relevant client Environmental Health enforcement reports, collating evidence of action completion and liaison with Local , Authority Environmental Health departments, on behalf of client sites.
, Collation of Food Hygiene Rating Scheme re-rating reports on behalf of client sites.
, Escalation of client Food Hygiene Rating Scheme reports to Food , Alert Technical personnel to investigate potential appeal opportunities.
, To provide reports on Advice Line activity and related cases on a predetermined basis.
, To provide support to the CST team as and when required, including escalating client issues to key client contacts/Account Managers.
, To attend relevant client/internal meetings and internal training days.
Person Specification , A strong customer focus and excellent relationship-building skills , Excellent interpersonal skills.
, Strength of character and the ability to achieve positive change.
, Ability to work as part of a team and independently when needed.
, Willingness to learn and develop.
, Be proactive and ready for a challenge.
, Working in an administrative role , Used to working in a fast-paced environment Technologies , Proficient in the use of MS Office applications , Health & safety related qualifications are beneficial What do you get in return? , Lots of support/exposure / on-the-job training & development , 25 days holiday plus bank holidays and 3 ‘gift days' between Christmas and New Year , Additional holiday enhancements (e.g.
a week off if you get married, time off on the birth of a grandchild etc) , Enhanced sick pay , Employee Assistance Programme including face-to-face counselling sessions , Healthcare cash plan incl discounted gym membership , Life insurance , Referral bonuses and vouchers , A fun, sociable team… and working in the hospitality industry we know how to throw a good party!Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Posted: 2024-10-15 16:25:24
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Are you an experienced Customer Services Manager, Office Manager, or Account Manager? Are you an excellent administrator adept at handling multiple varied tasks at any one time? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services Manager for a socially aligned procurement framework in the West Midlands.
Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.
The objective of the role will be responsible for supporting a team of regional Account Managers, and the Senior Management Team, in ensuring that outstanding customer service is provided to customers and suppliers alike.
Day-to-day duties will cover administrative and account management tasks.
Administrative tasks will include contract management; management and operational reporting; minuting of meetings; template and file maintenance; drafting customer review reports and coordinating customer review meetings; managing bulk email releases to customers; spend monitoring; and data quality monitoring.
Account Management and marketing tasks will include drafting social media content, attending ad hoc conferences; researching potential customers; competitor analysis; and identifying potential new opportunities to benefit customers.
Essential Skills
A successful background in Customer Services, Office Management &/or Account management.
Self-starter with a positive approach, attention to detail, good time management against deadlines, and the ability to coordinate and improve service provision.
A track record working in busy environments, prioritising tasks, handling multiple varied tasks at any given time.
Highly Desirable / Will Strengthen Application
Experience of the current Social Housing market and the challenges that it faces.
Experience of procurement and/or knowledge of procurement frameworks.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.
This role is hybrid based, with three days per week spent in an office in central Birmingham, and two days home working.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, healthcare and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Birmingham, England
Duration: Permanent
Salary / Rate: £35000 - £40000 per annum + Excellent Benefits, Hols, Pension
Posted: 2024-10-15 13:39:52
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CUSTOMER SERVICE ADMINISTRATOR GILLINGHAM - OFFICE BASED UP TO £26,000 + EXCELLENT BENEFITS + CULTURE
THE OPPORTUNITY: Get Recruited are working with a highly successful business in the Gillingham area that work with new and existing brands to support them in their business growth.
Due to continued success, they are looking for an experienced Customer Service Administrator to join the team in a fast-paced, client-facing role working with leading international brands and businesses. This is a fantastic opportunity to work for an industry-leading business in an exciting industry and support some well-known brands.
If you are a Customer Service Administrator / Customer Service Assistant / Sales Support / Sales Administrator or similar and looking to further your career in a rewarding atmosphere, this opportunity is not to be missed!THE CUSTOMER SERVICE ADMINISTRATOR ROLE:
Supporting the operations team with day to day administrative tasks
Ensuring customer enquiries are answered promptly
Handling emails and calls from customers
Updating the company database and making sure all records are up to date
Supporting the sales and marketing team with administrative tasks
Helping to prepare reports for sales teams
Chasing up product deliveries
Identifying areas to further support clients
THE PERSON:
We're looking for a candidate from a Customer Service Administrator / Customer Service Assistant / Operations Assistant, Administration or similar role.
An excellent communicator with the confidence to handle a variety of tasks within a busy department
A proactive individual with a supportive nature to ensure clients receive a smooth-running service
Detail orientated and a keen eye for detail
Must be computer literate with MS Word, Excel and Outlook
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Gillingham, England
Start: ASAP
Salary / Rate: £25000.00 - £26000.00 per annum + EXCELLENT BENEFITS + CULTURE
Posted: 2024-10-14 15:09:27
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Civil Enforcement Officer Bexley - Full-Time; 42.5 hours per week - £25,282 per annum FTE
Do you enjoy working outdoors?
Do you like helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18?
A CBT or a full UK licence would be beneficial
We appreciate that employees want a work life balance and helping you find it is important to us.
Working alongside the Council from either of the Bromley bases, you could be offered flexible part time hours as a Civil Enforcement Officer.
So, what can you expect as a Parking Enforcement Officer?
- You will be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, you will be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will provide a high level of all-round customer service, providing the public with useful knowledge and advice.
So, could this role be for you?
Civil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
If you're the sort of person who enjoys being on the go, APPLY NOW and a recruitment colleague will be in touch.
We provide full training along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers, so this could be a great place for you to start your career.
Here is a sample of some of the current benefits on offer:
- Flexible hours with both full-time and part-time roles avaiable
- £11.44 per hour
- 28 days holiday (includes BH)
- Employee Discount Scheme
- Work place Pension
- Free Uniform
- Access to Learning & Development
- Mobile allowance of £900 per annum for Moped riders and car drivers
Full-Time and Part-Time Positions Available
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work setting where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have L&D chances to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bexleyheath,England
Start: 14/10/2024
Salary / Rate: £25,282 per annum
Posted: 2024-10-14 14:55:04
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Civil Enforcement Officer Bromley - Full Time; 42.5 hours per week - £25,282 per annum
Do you enjoy working outdoors?
Do you like helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18?
So, what can you expect as a Civil Enforcement Officer?
- You will be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, you will be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will provide a high level of all-round customer service, providing the public with useful knowledge and advice.
So, could this role be for you?
Civil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
If you're the sort of person who enjoys being on the go, APPLY NOW and a recruitment colleague will be in touch.
We provide full training along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers; this could be a great place for you to start your career.
Here is a sample of some of the current benefits on offer:
- 28 days holiday (includes BH)
- Employee Discount Scheme
- Work place Pension
- Free Uniform
- Access to Learning & Development
CBT or Driving Licence would be beneficial
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work setting where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have L&D chances to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bromley,England
Start: 14/10/2024
Salary / Rate: £25,282 per annum
Posted: 2024-10-14 14:49:03
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Civil Enforcement Officer- Hillingdon, West London -Full time; 42 hours per week - £26,033.28 per annum
Full Time = 42 Hours per week ; 4 days per week; 4 X 10.5 hour shifts
Do you enjoy working outdoors? Do you like helping people? Do you have great communication skills?
Do you have excellent customer service skills? Do you enjoy being on the go?
Are you over 18 and have a CBT?
MOPED RIDERS WANTED
Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving, ensuring public safety
- Be able to demonstrate excellent customer care skills and is able to converse in a friendly and effective manner.
- Be able to patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- And report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- £11.92 per hour
- Full credited training
- Employee Discount
- Pension
If this sounds like the opening for you then apply now and one of our team will be in touch soon.
Drivers wanted!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the promotion openings to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hillingdon,England
Start: 14/10/2024
Salary / Rate: £26033.28 per annum
Posted: 2024-10-14 12:47:02
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Job Title: Customer Service Advisor ( Temporary)Salary - £12.17 per hour + accural of holiday payWalking distance to Amersham Train Station - New and lovely office - fun enviorment especially if you like childrens toysStarts Tuesday 22nd October untill January 2025 8 hours a day and 6 hours a day shiftCustomer Service Advisor -Job Purpose
As a Customer Service Agent Your focus will be to offer our customers a platinum level service, never compromising on quality and making every customer feel special.As a Customer service agent You will need to be positive and outgoing with a flair for resolving issues, as well as possessing a natural ability to hold conversations to make a connection with our customers.A non-judgmental attitude is essential.Previous experience is helpful but full training is provided.Due to the seasonal nature of our business, a flexible approach to working hours is essential.You will need good PC skills – as well as using our CRM system (Zendesk) you should know how to use Word and Excel
You will need to be able to speak to customers on the phoneYour grammar and spelling should be very good for when you are sending emails, responding to social media messages or chat messagesSome process driven administrative tasks may be required to be done
A typical day as a Customer Service Advisor involves working through a number of tickets whilst answering phone calls or talking to customers on messages.
Your target is set at 10 tickets per hour, depending on experienceYou will not be expected to be logged into the phone and doing messaging at the same time unless you are very confident to do so.
Everyone is expected to work through ticketsIf your shift is over 6 hours you will be given a time slot for a 30 minute break.Dress code is office casual – no trainers, no sliders.
We have dress-down Fridays when you can wear jeans if you wish.Call Kylie at Kylie@cpi-selection.co.uk07966 225870 ....Read more...
Type: Contract Location: Amersham, Buckinghamshire, England
Start: 15 NOVEMBER
Duration: ongoing
Salary / Rate: £12.17 - 12.17 per hour
Posted: 2024-10-14 12:42:02
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Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team. In this Customer / Call Centre Advisor role, you will be:
Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queries Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate Other additional duties to support priorities of the Customer Engagement Centre
We would love to hear from you if you have the following:
Experience working in a customer focused environment Strong IT skills with the ability to pick up new systems quickly Ability to remain calm when under pressure and working in a fast-paced environment Excellent phone skills and complaint handling ability Worked in a similar environment Strong attention to detail and accuracy
This is a temporary role for a period of 4 weeks initially with a view of being extended, working part time, 9am to 1pm, Monday to Friday and is based in modern offices in the centre of Llandudno and is accessible using public transport. You'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual and Ffit Conwy membership discount. If this role sounds like the perfect role for you, please get in touch and apply today! ....Read more...
Type: Contract Location: LL30 2RH, Llandudno, Conwy, Wales
Start: 14 October 2024
Salary / Rate: £11.44 - 11.44 per hour
Posted: 2024-10-14 12:38:58
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Moped Civil Enforcement Officer - Lambeth - Full-Time; 42.5 hours per week - Up to £30,964.50 per annum
£29,139.60 per annum PLUS up to £1824.90 mobile allowance
* per annum
Looking for Moped Riders/CBT
Location: Streatham.
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a CBT licence?
Civil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer. So, could this role be for you?
What can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.
What will you bring?
- Excellent customer service skills
- CBT licence
- Good spoken and written English
Full time working hours.
42.5 hours per week.
5 days out of seven.
8.5 hour shifts.
Mon-Sun.
As per rota.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme
*Basic salary of £29,139.74 per annum with the additional drivers/CBT allowance of up to £1824.90 per annum - subject to criteria including hours on foot/driving etc
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch. ....Read more...
Type: Permanent Location: Lambeth,England
Start: 14/10/2024
Salary / Rate: £29,139.74 per annum
Posted: 2024-10-14 11:14:03
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Immediate start - FTC - (3-Month Contract with Potential for Full-Time)We are seeking a highly skilled CRM Specialist to a growing team on a 3-month contract, with the possibility of transitioning into a permanent role based on performance and business needs.
This role offers an exciting opportunity to develop and implement strategies aimed at increasing customer loyalty, retention, and overall lifetime value.Key Responsibilities:
Develop and implement a comprehensive customer retention strategy to drive customer loyalty, increase average spend, and enhance the propensity to refer.Leverage Klaviyo (or similar marketing automation tools) to create and execute effective CRM campaigns.Manage the company’s text and push notification systems to increase engagement and conversions.Collaborate with our data team to create a global monitoring system that junior CRM team members can easily use.Analyse customer data and feedback to identify trends, opportunities, and areas for improvement.Ensure seamless customer experiences by working closely with cross-functional teams.Stay up-to-date with CRM best practices, industry trends, and be prepared to research those relevant to the gambling industry (if applicable).Mentor and train two junior CRM team members.
Requirements:
Experience in CRM roles within, e-commerce, fast-fashion, gambling or high-volume transactional environments (ideally with VIP customer experience).Proven track record in improving key metrics such as customer loyalty, return rates, average spend, referral rates, and lifetime value (case studies required).Expertise in using Klaviyo or similar marketing automation tools.Experience managing text and push notification systems.
Desirable (but not essential):
Experience with A/B testing and optimization techniques.
Kind Regards,Gemma EamesHead of HR and Marketing Recruitment gemma@corecruitment.com+44 (0) 207 790 2666 / DL 0207 539 5571My LinkedIn Profilewww.corecruitment.com8 Nile St, London N1 7RF ....Read more...
Type: Permanent Location: London, Greater London, England
Start: .
Duration: .
Salary / Rate: £50k - 60k per year + /
Posted: 2024-10-14 08:06:17
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An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry, offering excellent benefits.
As a Customer Service Coordinator, you will be maintaining excellent customer relations and ensuring technical documentation and requirements are accurately managed.
This permanent role offers salary range from salary £25,000 - £28,000 (DOE).
You will be responsible for:
* Deliver outstanding customer service with empathy and understanding.
* Promptly and efficiently address customer enquiries.
* Act as the primary contact for customers via phone and email.
* Accurately update order statuses within the laboratory asset management database.
* Adhere to ISO17025 and ISO9001 accreditation processes.
* Perform preliminary quality assurance and contract review tasks for work order approvals.
* Assist the Logistics department in meeting customer delivery needs.
* Contribute proactively to continuous improvement efforts.
What we are looking for:
* Possess customer service experience, preferably in a technical environment.
* Ideally, have technical knowledge and experience in preparing technical documents and requirements
* Skilled in Microsoft 365 apps, especially Outlook.
* Customer-focused with excellent communication skills.
Working hours: 8.30am - 5:00pm
Ready to take on this exciting challenge? Apply today and become a part of our clients success story!
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Shoreham-by-Sea, England
Start:
Duration:
Salary / Rate: £25000 - £28000 Per Annum
Posted: 2024-10-13 23:35:03
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We are currently looking for a Customer Service Administrator to join an established manufacturing company based near Redditch who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to support a developing team who strive to provide an exceptional customer experience!
Key responsibilities for the Customer Service Administrator :
Represent the company principles and values through each interaction, ensuring it is friendly, professional and efficient.
Take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
Answering queries, complaint resolution and following protocols to ensure transactions are processed as per company policy.
Processing orders, ensuring appropriate costs are applied, and documents packs are created.
Discuss stock enquiries, potential transport and dispatch options, and accurately explaining the overall costs.
Experience of the Customer Service Administrator :
You will have experience working in a fast-paced Customer Service Administrator role, demonstrating great communication skills, showing confidence over the telephone but also through computer system.
Experience working with SAP is essential.
Demonstrates good understanding of exports, documentation, transport options and overall order book management.
Has fantastic attention to detail, able to follow procedures as per company policy when processing orders.
With the support of the existing team, the company gives the Customer Service Administrator the possible opportunity to develop from a temporary role, into a permanent role if you excel within the position!
If you have the skills and experience for the role of Customer Service Administrator , please clink on the link below to apply directly! ....Read more...
Type: Contract Location: Redditch, England
Start: ASAP
Salary / Rate: Up to £0.00 per hour
Posted: 2024-10-11 15:13:38
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We have a permanent, full-time, job opportunity for a Sales Administrator to join the team of a leading international manufacturing company at their UK office which has recently relocated to Carlisle city centre due to continued success and growth.Your job will be to process customer orders and manage stock levels via their bespoke computer system.The ideal candidate for this position will have excellent administration and people skills.You will be working within a small, friendly and relaxed team of people who work closely with, and support, each other.
It’s a really nice place to work!There is the option to work from home one day per week and the employer will also consider part-time candidates if full time is not for you.Your new jobProcess customer orders via computer.Monitor and update stock levels.Produce stock forecasts based on order history and sales promotions.Receive orders from customers (usually electronically).Send orders to overseas head office and factories.Send delivery information to distributors.Liaise with transport companies.Raise supplier invoices (computer generated).Chase orders and deliveries when required.Ad-hoc administrative and clerical duties.Work closely with the rest of the team (accounts / sales and admin).About youAdministration background.Attention to detail.Customer service skills.Organisation and time management skills.Ability to meet deadlines.Ability to work well with suppliers, customers and other team members.Active listening skills.Interpersonal skills.Excellent communication skills.Salary and benefitsStarting salary of £23,920 per year.25 days’ holiday per year plus bank holidays (33 days in total).Pension scheme.Free car parking.Family friendly policies.Early finish on Fridays (3pm).Option to work from home, one day per week. ....Read more...
Type: Permanent Location: Carlisle, Cumbria, England
Start: ASAP
Duration: Permanent Staff Position
Salary / Rate: £23,920 per year
Posted: 2024-10-11 05:48:15
