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Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment, have strong communication skills, and enjoy helping people? If so, we have the perfect role for you! As a Customer Communications Advisor/Officer, you will be:
The first point of contact for customers, providing resolutions to enquiries via phone, email, and video appointmentsTracking requests, processing payments, general administrationDelivering exceptional customer care, maintaining professionalism and tact, even when under pressure
To be successful in the role, you will need:
Previous customer service and administration experienceClear and effective communication skills, both written and verbal Strong listening skills with the ability to empathize and provide appropriate solutions Proven ability to handle challenging situations calmly and professionally Excellent IT skills, particularly with Microsoft Office packages. Accurate and efficient keyboard skills.
This is a temporary role for initially 4 months on a full time basis working 37.5 hours per week, Monday to Friday.
You'll be based in modern offices in Colwyn Bay, and starting on a salary of £12.80 per hour plus benefits. If this sounds like the role for you, we’d love to hear from you! ....Read more...
Type: Contract Location: LL29 7LD, Colwyn Bay, Conwy, Wales
Start: 15 January 2025
Salary / Rate: £11.44 - 12.80 per hour
Posted: 2025-01-15 14:46:50
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We are currently looking for a Complaints Handler to work as part of the resolution team, with a well-established Chemical Manufacturer based in Hertfordshire who supply their products on a global scale! The role gives the Complaints Handler the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience and revolutionise how complains are handled and resolved!Key responsibilities for the Complaints Handler:
Resolve customer complaints relating to orders, deliveries, damaged goods and incorrect pricing.
Provide first contact resolution and ensuring that customers are kept up to date and a resolution is reached.
Work proactively to understand and manage key issues/problems and drivers of customer satisfaction, using root cause analysis to drive both corrective & preventative actions, continually working to drive continuous improvements
Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
The Complaints Handler must take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
Coordinate internal and external investigations to ensure a timely resolution is achieved, maintaining accurate records of decisions made and processing and approving credit notes and returns.
Experience of the Complaints Handler:
You will have experience working in a fast-paced customer service administration environment, and direct complaints resolution experience.
Able to demonstrate great communication skills, showing confidence over the telephone but also through computer system.
Has fantastic attention to detail, fable to follow procedures as per company policy when processing customer complaints, with a sound understanding of identifying the root cause of complaints, to prevent further in the future.
Demonstrates good understanding of customer service, documentation, processes and overall order book management.
Competence with SAP software or similar CRM system.
If you have the skills and experience required for the role of Complaints Handler please clink on the link below to apply directly! ....Read more...
Type: Permanent Location: Welwyn Garden City, England
Start: ASAP
Salary / Rate: £30000.00 - £34000.00 per annum
Posted: 2025-01-15 09:21:05
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Civil Enforcement Officer - Lincoln - Full-Time - 45 hours per week
* - Salary - £27,144 per annum
Do you enjoy working outside?
Would you like to have a positive impact on your local area?
Do you have a full UK driving licence? - This is essential, Please do not apply if you do not.
If you answered yes, then this may be the opening for you as we are Recruiting Civil Enforcement Officers in Lincoln.
Civil Enforcement Officers are an important part of the local community.
You will be responsible for ensuring that all drivers follow parking regulations on public streets and in car parks.
You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!
What will you do? :
- Patrol public streets and local council car parks to ensure that car parking regulations are being followed.
- Record and issue Penalty Charge Notices.
- You will check parking meters and car park equipment and report damage or faults.
- Report defective signs and road markings, identifying and reporting abandoned vehicles.â¯
- You will explain regulations to motorists and advise them about parking facilities.â¯
- Check tickets and attend to minor machine faults.
- Ensure car parks and their facilities are clean, tidy and satisfactory
What will you bring? :
- Excellent customer service skills.
- You will have good spoken and written English and maths skills.
- Strong communication skills.
- Proficient in Microsoft Word and Excel.
- You will have experience or the desire to work outdoors.
- Resilience as you could be walking quite long distances on patrol.
*Shifts are 45 hours per week over 5 shifts PLUS one un-paid hour for lunch.
1 shift per week will be until midnight the other 4 shifts will be daytime hours notified in advance
*
£11.60 per hour
You will be provided with full training and uniform.
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Lincoln,England
Start: 14/01/2025
Salary / Rate: £27,144 per annum,
Posted: 2025-01-14 14:25:04
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Customer Service Executive Salary - £22575Hybrid - In Wilmslow office 2 days a weekCitation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.We are on the lookout for a Customer Service Executive to join us.
You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering; alongside embracing our core values through being energetic, positive and supportive to your team, and focusing on putting the client at the heart of everything you do.What will you be doing, Undertaking customer service administrative duties, Managing incoming enquiries via multiple mediums including phone, email and written correspondence., Be accountable for the resolution of all queries; working as part of a team to ensure that all customers receive the highest level of customer service., You will also help review internal processes and help manage workflow to ensure consistency amongst the team, taking the opportunity to suggest improvements and support the overall team goals and business strategy.What we're looking for, A dedicated and enthusiastic individual who aligns with our values, An open mind and the ability to learn and take on new challenges, A real passion for delivering exceptional customer service, Excellent communications skills including a polite and professional telephone mannerSkills that will help you in the role, High levels of commitment, strong customer empathy and a desire to help all customers, no matter how challenging the request., You will be proactive in your approach to your work and change within the workplace., You will be the face or voice of our brand and a very high level of professionalism is expected at all times.
, Excellent verbal and numeracy skills are essential, as is being able to communicate in a confident, professional and sincere manner., We use a range of IT systems to support our clients.
Although we'll help you learn how to use these systems, a working knowledge of Microsoft Office, including Word and Excel, is required.Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £22575.00 per annum
Posted: 2025-01-14 14:14:48
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Job Title: Customer Service Advisor (Grade 4) Hours: 35 Hours Per Week Salary: £12.83 PAYE (Inclusive of Holiday Pay) | £14.24 LTD Umbrella P/H Type: Temporary Ongoing Location: Liverpool, L2 Start Date: ASAP Work Pattern: Monday - Friday | 09:00am - 17:00pm We are seeking a skilled and dedicated Customer Service Advisor to join our clients team.
In this role, you will act as the first point of contact for residents, handling a variety of Council Tax-related enquiries.
Your ability to deliver exceptional customer service, while managing sensitive information with accuracy and professionalism, is at the heart of this role.Key Duties and Responsibilities:
Handle inbound calls related to Council Services, including Council Tax.
Assist residents with understanding their council tax bills, payments, and account details.
Set up and manage direct debits, payment plans, and other payment options.
Assist with Council Tax-related issues such as arrears, disputes, and exemptions.
Ensure compliance with council policies, procedures, and legal requirements.
Maintain accurate and up-to-date records of customer interactions.
Qualifications and Experience:
Experience in answering enquiries related to Council Tax billing and recovery.
Experience using revenue systems such as NEC Northgate.
Current BPSS certification that will cover the duration of the placement.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Liverpool, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £12.83 per hour + PAYE Inclusive of Holiday Pay
Posted: 2025-01-14 08:35:14
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Client Retention Expert Location: Hybrid (Split between home and our Meadowhall Office) Hours: Full time Salary: £24,750 plus bonus Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks
Are you looking for a career rather than just a job?
Do you want to join a winning team that always smashes its targets and gets great customer feedback?
Do you have customer service/client retention experience? Are you a target-driven sales professional who thrives on success and smashing targets?
Would you like to join a progressive and rewarding company?
Then we want you!
We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us.
Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we're only interested in future growth; we're not finished yet.
As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us.
We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
What we can offer:, The chance to work for a Best Companies accredited business, A fun and supportive working environment, Real opportunities to progress, A competitive base salary with uncapped commission
The job:, Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reducing attrition, Focus is on client experience, Identify client needs and find solutions using listening skills and rapport, ‘Turn round' clients who no longer wish to continue with the service, Contact past client base with a view of providing services to them again, Work with existing clients to support new business growth, Hit targets based on both revenue and retention rate as a percentage
What we are looking for:We are looking for a confident individual who is quick-thinking, adaptable and resilient.
You will be enthusiastic, driven and customer-focused.
Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.
If you have customer service, client retention or sales experience - perfect.
If not, we have a coaching programme that will support the right candidates to become successful in this role. ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: Up to £24750.00 per annum + + Bonus
Posted: 2025-01-13 15:26:04
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Civil Enforcement Officer - Southwark- Full-Time; 42.5 Hours per week - up to £30,964.64
* per annum
£29,139.74 per annum plus mobile allowance
* -
Do you enjoy working outside?
Would you like to have a positive impact on your local area?
Do you have a full UK driving licence? Or a CBT?
An exciting prospect has arisen for a Civil Enforcement Officer in Southwark.
Civil Enforcement Officers ensure that all drivers follow parking policies on public streets and in car parks.
They are an important part of keeping the roads moving and ensuring public safety.
This opening would suit someone who;
- Enjoys working outside, think of all that fresh air and exercise!
- Wants to join a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service skills and enjoy working with the public.
- Likes to be part of a large diverse team but can work by yourself without too much direction.
- Is resilient, reliable, and conscientious.
Does this sound like you? If so, what will you bring?
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- And you will report any defects to street furniture, such as signs and road markings.
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APCOA offers full training and development for successful applicants. Many of our current managers started out as Civil Enforcement Officers, so APCOA will give you the chance to kickstart your career!
At APCOA, we are always trying to think of new ways to reward hardworking staff! Some of the benefits on offer to you are:
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*£29,139.74 per annum or £13.15 per hour basic salary plus up to £1824.90 annual driver's allowance
*
- 42.5 hours per week, any five days of seven as per rota
- 20 days annual leave plus 8 Bank Holidays
We also provide, uniform, employee awards, a discount scheme, and a pension scheme.
*Mobile allowance subject to terms
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Southwark,England
Start: 13/01/2025
Salary / Rate: £29139.74 per annum
Posted: 2025-01-13 14:47:04
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Job Title: Office Administrator Location: High Wycombe, HP11Hours: 8am-5pm – 40 hour week - Monday - Friday Salary: £23,795 per annum Office Administrator required for my client.Are you available immediately to start a new role with a great company? Do you enjoy the buzz of supporting customers in a busy office environment? Are you interested in joining a fun, hard-working team? Then this role is for you.
We offer a Great team environment, supportive and motivational management and providing a service that really does make a difference. A fantastic opportunity for a Customer Service Administrator to join a local and growing business, working full time hours in the High Wycombe area.Full training is givenKey duties will include:Supporting incoming queries from customers, by phone or emailResponding to inquiries within the required SLA’sLogging all correspondence on the internal systemLiaising with external colleagues and supporting the field-based team with arranging appointmentsAll other office admin as requiredThe successful candidate will:Have demonstrable experience of working within a fast-paced, customer focused environment Be dedicated, reliable and always committed to delivering an excellent service to customers Show excellent attention to detail Have strong communication skillsEasily accessible with public transport with both bus routes ....Read more...
Type: Permanent Location: High Wycombe, Buckinghamshire, England
Start: ASAP
Duration: permanent
Salary / Rate: £23,795 per year + parking
Posted: 2025-01-13 14:25:24
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Would you like to work for a company that's growing fast and committed to investing in its people? If you're looking for a place to develop your skills, work with a great team, and contribute to meaningful projects, then this could be the role for you!CHH, are at the centre of some of the most exciting industries, providing cutting-edge connectivity solutions that power smart city transformations and innovation.
From bespoke cable assemblies to integrated cabinets and managed services, they support engineers across a range of industries, helping them boost productivity and efficiency.Who They're Looking For:The company are seeking a highly organised and efficient Customer Account Manager to join their team.
As an Customer Account Manager, you will be the dedicated point of contact for Managed Services clients, ensuring seamless communication, service, and results.
This role involves managing customer interactions, resolving issues, and identifying opportunities to expand existing accounts.
Your proactive management and communication will play a crucial role in meeting both customer expectations and internal targets.Client Communication & Service Management
Serve as the primary contact for Managed Services customers, addressing requirements and resolving issues to maintain smooth operations.Build and maintain strong relationships with customer contacts, ensuring exceptional service delivery.Prepare, interpret, and present reports derived from ERP systems, translating data into meaningful insights.Regularly monitor, review, and meet customer KPIs.
Meetings & Reporting
Organise, attend, and lead internal and external customer meetings to ensure effective communication and follow-through on actions.Present performance updates and capture any customer feedback to enhance future service offerings.
Business Development
Identify and develop new opportunities within existing customer accounts to drive growth and improve service offerings.Work closely with customers to understand and align with their evolving requirements, submitting proposals accordingly.
Supply Chain & Managed Services Coordination
Oversee cost-saving initiatives on existing items to meet customer and CHH-defined targets.Review and manage inventory levels, ensuring stock is maintained at optimal levels for customer and CHH needs.
Internal Collaboration
Build effective working relationships across CHH departments to ensure timely communication of key information and actions.
Requirements:
Proven experience in account management, ideally within supply chain, managed services, or a similar field.Strong communication skills with an ability to manage relationships at multiple levels.Proficiency in ERP systems and data interpretation for reporting purposes.A proactive and organised approach, with a focus on customer satisfaction and achieving results.
If you're a motivated and customer-focused professional with a talent for managing accounts and building relationships, apply today to join the team at CHH Conex. ....Read more...
Type: Permanent Location: Birmingham, West Midlands, England
Start: ASAP
Duration: Permanent
Salary / Rate: £32k per year
Posted: 2025-01-13 13:24:42
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Field Support Executive - No experience needed.Location: Wilmslow, hybrid, 2 days in the office, 3 days at home.Salary: £22,575 per annumHours: Monday - Friday 08:30 - 17:00 pm
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
We are on the lookout for a Field Support Executive to join our busy Diary Management Team at our Head Office in Wilmslow.
You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
Your role:Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs.
Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits.Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs.
Objection Handling: Skilfully handling objections is a core aspect of this role.
You'll have the expertise to address any concerns clients may have regarding service or booking their visits in on time.
Adaptive Communication: You'll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.
This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.
Who are we looking for?
Whatever your background, it is paramount to us that you are passionate about great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value add to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once.
They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £22575.00 per annum
Posted: 2025-01-10 17:02:40
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The Role
Civil Enforcement Officer - Kingston - Full time; 42.4 hours per week - £31691.40 per annum
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a full UK Drivers License?
If the answer is "YES" then keep reading as there are new openings for someone who:
- Wants to have a positive impact on their local area
- Has excellent Customer Service skills and enjoys working with the public
- Has an interest in joining a reliable team, playing a key role in the local community
So, what can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
Yes, youll be issuing parking tickets, but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
- You will need excellent customer care skills, being able to speak to people in a friendly but effective way is a very important part of the role.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme
Working Hours: 42.5 hours per week, 5 days of 7 as per rota
So, if you're the sort of person who enjoys being on the go, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch shortly
.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
'' ....Read more...
Type: Permanent Location: Kingston upon Thames,England
Start: 10/01/2025
Salary / Rate: £31691.40 per annum
Posted: 2025-01-10 15:45:15
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Job Title: Housing Customer Service Advisor Locations: Chelmsford, Essex CM1 (Hybrid after training) Contract Type: Temp ongoing Work Pattern: Both Full time and Part timeWe are looking for a contact centre advisor on a temporary term contact.
As a Customer Service Advisor, you will be the first point of contact in providing outstanding customer service to a diverse range of customers and residents over the phone.
You will be providing advice and assistance on a range of housing related enquiries, diagnosing, troubleshooting, and booking in repairs, fielding customer account queries and supporting vulnerable residents via the careline.The roles are based in the Central Chelmsford office with hybrid (office/WFH) working available upon completion of new starter training and a short probationary period.
WFH options are granted once an initial sign-off period has been completed (typically four weeks, contingent on performance).Job Role -
Provide prompt, friendly, and professional assistance to customers and residents, addressing their inquiries and concerns with empathy and efficiency.
Offer advice and information on a wide range of housing-related topics, helping residents navigate their housing options and services.
Diagnose and troubleshoot issues, schedule repair appointments, and coordinate with maintenance teams to ensure timely and effective resolutions.
Field customer account queries, assist with billing inquiries, and provide guidance on payment options and account management.
Provide compassionate support to our most vulnerable residents via our careline service, ensuring they receive the assistance and resources they need.
Use your problem-solving skills to address and resolve customer issues, escalating complex cases to senior team members when necessary.
Maintain accurate and detailed records of customer interactions and transactions, ensuring data integrity and confidentiality.
Candidate Requirements -
Call centre experience
Excellent communication and problem-solving skills
Ability to establish genuine human connections with a diverse range of customers
Computer literacy and multitasking skills
Flexible and proactive approach to work
No previous housing experience or knowledge necessary
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Chelmsford, England
Duration: 12 Month
Salary / Rate: Up to £14.20 per hour
Posted: 2025-01-10 09:23:11
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We're looking for an exceptional team member with strong administrative skills to join this busy department as a Service Coordinator to cover a 12 month maternity contract.
You'll provide scheduling and administrative support to both the internal and external customers.
This includes handling general customer service, invoicing, cost estimations, reporting, and processing service contracts.
Main Responsibilities for the Service Coordinator
Be a brand ambassador, embodying company values at all times
Handle incoming phone calls and emails from customers and the internal team
Resolve complaints and escalate them if needed
Communicate with external and internal customers to manage service requests smoothly
Ensure accuracy in work orders and submit all service-related paperwork promptly
Create and manage cost estimations within the CRM, following customer and contract conditions
Process spare parts orders for accepted cost estimations
Follow up on outstanding purchase orders, cash payments, and open cost estimations
Monitor system orders, such as open delivery notes or missing pricing, and resolve issues
Investigate and resolve technician stock take queries
Address service invoice queries, generate necessary credit paperwork, and maintain smooth invoicing
Generate daily, weekly, and monthly customer reports as required
Efficiently schedule work for our field service engineers, adhering to response times and time scales
Required Skills, Experience, Knowledge, and Competencies for the Service Coordinator
Previous experience in a service, customer service, administration, or support role
Strong Microsoft Office skills
A knack for teamwork and collaboration
Excellent communication skills with a natural ability to build strong relationships
Proactive and full of initiative
Meticulous and accurate, with a keen eye for detail
What's in it for you?
This is an exciting opportunity to join a thriving, world-leading company that truly values its staff and want you to grow with them, some of the amazing benefits include:
Generous starting salary plus annual bonus
25 days of holiday plus bank holidays
Hybrid working after probation
Profit share
Annual bonus
Study support
Sick pay
Life assurance
Pension plan
Staff discounts
Fantastic progression opportunities
If you are proactive, customer focused, and eager to make an impact, we'd love to hear from you.
....Read more...
Type: Permanent Location: Banbury, England
Start: 11/2/2025
Duration: 12 months
Salary / Rate: Up to £25000 per annum + Excellent benefits
Posted: 2025-01-09 18:59:31
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Mobile Support Officer - Heathrow Full-time 4 on, 4 off days and nights - £14.58 per hour
Do you have a full UK driving license? Are you a team player? Would you say you have excellent customer service skills?
If you answered yes, then keep reading, this may be the role for you!
APCOA Parking are currently looking for mobile support officers at Heathrow airport to monitor and maintain our car parks as well as provide outstanding customer service to all users.
Reporting to the Service Delivery Manager, you will be responsible for conducting patrols of the car park, any basic repairs (dont worry, full training will be given!) and completing any relevant logs or reports.
In more detail, you will be:
- Carry out patrols in line with site regulations.
- Complete reports or logs as instructed.
- Ensure a high level of customer care.
- Ensure the car parks are clean and free from litter.
- Complete basic 1st and 2nd line maintenance of equipment.
- Comply with all transport regulations, company procedures, health and safety and Heathrow airport regulations.
- Any other duties in line with your role and grade.
What youll bring to the role:
- Experience within a customer service role.
- Full UK driving license.
- A proactive attitude.
- Team player.
Please note the shifts are 7am 7pm and 7pm 7am.
You will do 4 on, 4 off on a rota basis.
Please ensure you are willing and able to do these shifts before applying.
If this sounds like you, then click apply now and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hounslow,England
Start: 09/01/2025
Salary / Rate: £14.58 per hour
Posted: 2025-01-09 00:56:04
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Client Operations Manager East Midlands Railway
£35,000 Per annum
Are you an experienced Operations Manager with excellent Communications skills?
Do you have experience in a hands on field-based role?
If so, we may have an exciting career opportunity for you!
We are looking for a Client Operations Manager to play a vital part in identifying, establishing and maintaining positive business relationships, whilst ensuring operational standards are being achieved and adhered to in line with our individual clients requirements and expectations day to day
Technical experience desired and would be beneficial in this role, although full training will be provided.
Key Responsibilities:
- Produce operational reviews to allow the analysis of trends and to introduce best practice across the contract
- Ensure specified response times are met, in accordance with contractual and local agreements
- Establish and maintain strong internal and external stakeholder partnership
- Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised
- Monitor contract performance and implement measures to improve areas of poor performance
- Carry out regular continuous improvement audits of all operational procedures
- Manage and continuously improve the SLA performance of the service provided by APCOA
- Assist and support the client in the examination of pertinent information to determine the accuracy of customer/client complaints
- Establish and maintain Planned Preventative Maintenance (PPM) schedules to ensure all car park equipment is fully maintained and operational
- Monitor and report on progress against agreed objectives, ensuring that issues of concern are raised in a timely manner and solutions proposed.
- Monitor and maintain equipment including cameras and other associated car park equipment across multiple sites within the East Midlands area
- Take action to resolve equipment issues identified, both remotely and on site.
- Monitor and manage equipment uptime in line with contract SLAs
- Take appropriate actions to maintain high levels of performance across the estate
What we are looking :
- Minimum 2 years management experience
- Strong commercial acumen
- A high attention to detail and a hunger to improve systems and processes that are business driven.
- Excellent interpersonal skills with the ability to build and maintain positive working relationships
- Previous experience in a field-based role would be beneficial
- Some technical experience preferred
This role offers a competitive package that rewards performance and encourages growth, supporting you in making a meaningful impact on our clients success.
Why join us:
- A dynamic and collaborative working environment
- Opportunities for professional development
- 25 Days Annual Leave per annum
- Company Pension Scheme
This role offers a rare opportunity to shape the future of Parking and make a measurable impact on client satisfaction and business growth. Youll work in a collaborative environment where innovation is encouraged, and client success is paramount.
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Nottingham,England
Start: 09/01/2025
Salary / Rate: £35,000 Per annum
Posted: 2025-01-09 00:29:04
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We're building a brand-new team of Customer Service Advisors to join an already busy department as additional support for the Spring peak.
If you're passionate about delivering excellent service and want to work in a dynamic environment, this could be the perfect opportunity for you
This role is offered on an initial 6-month contract, starting in February with hours from Monday to Friday, 8:30 AM to 5 PM, however, as the company is progressive there could be permanent opportunities too
What you will be doing as the Customer Service Advisor
Accurately processing customer orders and requests.
Managing pricing, product information, and general customer queries.
Resolving complaints from start to finish with accountability and empathy.
Assisting internal teams with sales strategies and promotional campaigns.
Raising credit notes and handling return and repair processes.
Liaising with logistics providers to ensure timely and successful deliveries.
Experience, skills and attributes required
Confident and clear communicator with excellent customer service skills.
Empathetic and resilient, able to deliver exceptional support even under pressure.
Highly organised and detail-oriented, capable of managing multiple tasks effectively.
Comfortable using IT systems; experience with SAP and Google Docs is a bonus but not essential.
Proactive and solutions-focused, with a practical approach to problem-solving.
What's In It for You?
Salary: £25,000
Holidays: 32 days (including 8 bank holidays)
Hybrid: 2 days per week, once trained
Training: Comprehensive 4 week training program to set you up
Benefits: A comprehensive package including a pension scheme, health plan, critical illness cover, sick pay, staff discounts, and the potential for permanent roles for the right candidates, subject to business needs
Modern workplace: A well respected employer offering fantastic culture, progression opportunities, and excellent facilities
....Read more...
Type: Permanent Location: Banbury, England
Start: 11/2/2025
Duration: 6 months
Salary / Rate: Up to £25000 per annum + excellent benefits
Posted: 2025-01-08 13:57:32
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Receptionist Hourly Rate: £14.79 LTD Duration: 3 months (temporary)Days Worked: Monday - Friday 12.00pm - 6.00pm Positions Available: 2 Location: Basingstoke Job Purpose: To deliver exceptional front-line customer service to all visitors and callers at Berkshire House.
The Receptionist will ensure adherence to Sovereign's standards for quality, accuracy, and responsiveness while following organisational policies and procedures.
Key Responsibilities:
Customer Service:
Provide a prompt, courteous, and friendly greeting to all visitors and callers.
Efficiently and accurately handle enquiries, offering advice and information as needed.
Visitor Management:
Ensure all visitors sign in and are issued badges in compliance with Fire Regulations.
Manage situations calmly that may present potential embarrassment or security risks.
Telephone Management:
Answer all calls within agreed service standards, handling general enquiries or transferring calls to relevant staff, ensuring all calls are announced before connection.
Post and Courier Handling:
Open, sort, and distribute incoming post securely.
Prepare outgoing mail for collection and liaise with couriers for incoming and outgoing packages.
Team Collaboration:
Build and maintain effective working relationships with colleagues, contractors, and partnering agencies to support Sovereign's corporate objectives.
Health, Safety, and Compliance:
Adhere to Health and Safety policies and promote equal opportunities and customer care in line with organisational objectives.
Learning and Development:
Engage in training activities to enhance personal effectiveness and improve role performance.
Additional Duties:
Undertake any other reasonable duties aligned with the role's responsibilities to meet organisational needs.
Requirements:
Strong interpersonal and communication skills.
Ability to handle enquiries efficiently and professionally.
Experience managing visitor protocols and front-line customer service.
Familiarity with telephone systems and mail handling procedures.
Calm under pressure with a proactive approach to problem-solving.
....Read more...
Type: Contract Location: Basingstoke, England
Salary / Rate: Up to £14.79 per hour
Posted: 2025-01-07 16:14:05
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Bookings Administrator
Up to £30k
Are you looking for an exciting new role? Do you have excellent experience in Customer Service and Administration? If so, please apply now.
My client is looking for an experienced Bookings Administrator to join their family business.
As a Bookings Administrator you will be working as part of a busy team, the ideal candidate will be able to work under pressure while maintaining a strong customer focus.
Key Responsibilities:
This will be a busy role and will require good multitasking skills, excellent attention to detail and good communication skills.
Queries are received from customers either via enquiry forms or via the telephone.
Most clients will know what they want and it is your role to understand their needs and process the necessary administrative tasks to make sure the event happens.
Key tasks will include:
, Production of accurate quotes and invoices from the system.
, You will be amending quotes and providing prices for alternative group sizes and itinerary options.
, Accurately administer all activities with the client's suppliers.
, Using the CRM system to manage enquiries and maintain customer data.
, Ability to tailor-make and plan bespoke events as per customer requests
, Maintain an excellent degree of industry knowledge.
, Assist with entering customer names and information accurately into the correct databases
You will ideally have:
, Microsoft Office skills - Excel, Outlook, Word.
, Marketing and social media skills would be a bonus.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: West Malling, England
Start: 25/01/2025
Duration: Permanent
Salary / Rate: £25000 - £30000 per annum + + Benefits
Posted: 2025-01-07 15:20:03
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Service Coordinator
Administrator - Building Services | Windsor | Up to £35k + On-Call Payments
Are you a confident communicator with exceptional organisational skills? Do you thrive in a busy, phone-based environment? Join our dynamic team at a leading building services company near Windsor, where you'll play a pivotal role in our operations.
About the Role:
We are looking for a proactive Administrator to handle job intake, manage data entry, and make key decisions about job assignments.
Working closely with our team, you'll ensure smooth operations while managing vehicle permits and other essential administrative tasks.
This role is fully office-based, offering the opportunity to work in a collaborative and fast-paced environment.
A large part of your role will involve handling phone calls confidently, ensuring every client query is addressed professionally and efficiently.
Key Responsibilities:
Answer and manage incoming phone calls, logging jobs onto the system promptly and accurately.
Use your initiative to prioritise and assign tasks to the appropriate teams.
Manage and maintain vehicle permits and other administrative documentation.
Liaise with clients, contractors, and internal teams to ensure efficient operations.
Be part of the on-call rotation (1 in 5 weeks) to handle out-of-hours calls (additional on-call payment of £120).
What We're Looking For:
Excellent phone skills: Confident, professional, and friendly.
Strong administrative ability: Detail-oriented with a knack for multitasking.
Proactive approach: Able to use your initiative to make decisions and solve problems independently.
Competence with computer systems and data entry.
Experience in a fast-paced office environment (preferred but not essential).
What's on Offer:
Competitive salary of up to £35,000 per annum.
Additional on-call payment of £120 per week (when on-call).
Opportunity to be part of a supportive and professional team in a well-established company.
Convenient location near Windsor.
How to Apply:
If you're ready to take on a key role in a thriving company, we'd love to hear from you! Apply now with your CV to Alice .
Take the next step in your career - become an integral part of a team that values initiative, professionalism, and collaboration.
Apply today! ....Read more...
Type: Permanent Location: Windsor, England
Start: ASAP
Salary / Rate: £28000 - £35000 per annum
Posted: 2025-01-07 14:30:39
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Customer Service Agent
Service care Solution are currently recruiting for a Customer Service Agent in Islington.
The Customer Service Agent will deal with complex enquiries across all access channels i.e.
telephone, face-to-face, email and written correspondence in accordance with customer care strategies and corporate policy
Pay rate - £15.45 PAYE / £19.05 Umbrella
Main Responsibilities
As a Customer Service Agent you will be responsible for:
To put into practice the Council's vision of a seamless local service delivery, by providing an administrative and customer service function supporting the Contact Centre.
To provide a wide range of best in class services that reflects and meets the needs of the diverse local community and internal customers via all access channels; telephone, email/web, face to face and written correspondence.
To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both.
To set up and issue Contact Islington invoices.
To provide all services in a customer focused, courteous and efficient manner
Requirements:
Experience in a similar role
Enhanced DBS
Working with Service Care Solutions comes with many benefits, including:
A specialist consultant within an experience and dedicated recruitment team
Excellent rates of pay
Payroll services twice a week
If you are interested in the Customer Service Agent, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed! ....Read more...
Type: Contract Location: City of London, England
Start: ASAP
Duration: 3 Months
Salary / Rate: Up to £19.05 per hour
Posted: 2025-01-07 13:37:29
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Service Desk Administrator
Administrator - Building Services | Windsor | Up to £35k + On-Call Payments
Are you a confident communicator with exceptional organisational skills? Do you thrive in a busy, phone-based environment? Join our dynamic team at a leading building services company near Windsor, where you'll play a pivotal role in our operations.
About the Role:
We are looking for a proactive Administrator to handle job intake, manage data entry, and make key decisions about job assignments.
Working closely with our team, you'll ensure smooth operations while managing vehicle permits and other essential administrative tasks.
This role is fully office-based, offering the opportunity to work in a collaborative and fast-paced environment.
A large part of your role will involve handling phone calls confidently, ensuring every client query is addressed professionally and efficiently.
Key Responsibilities:
Answer and manage incoming phone calls, logging jobs onto the system promptly and accurately.
Use your initiative to prioritise and assign tasks to the appropriate teams.
Manage and maintain vehicle permits and other administrative documentation.
Liaise with clients, contractors, and internal teams to ensure efficient operations.
Be part of the on-call rotation (1 in 5 weeks) to handle out-of-hours calls (additional on-call payment of £120).
What We're Looking For:
Excellent phone skills: Confident, professional, and friendly.
Strong administrative ability: Detail-oriented with a knack for multitasking.
Proactive approach: Able to use your initiative to make decisions and solve problems independently.
Competence with computer systems and data entry.
Experience in a fast-paced office environment (preferred but not essential).
What's on Offer:
Competitive salary of up to £35,000 per annum.
Additional on-call payment of £120 per week (when on-call).
Opportunity to be part of a supportive and professional team in a well-established company.
Convenient location near Windsor.
How to Apply:
If you're ready to take on a key role in a thriving company, we'd love to hear from you! Apply now with your CV to Alice .
Take the next step in your career - become an integral part of a team that values initiative, professionalism, and collaboration.
Apply today! ....Read more...
Type: Permanent Location: Windsor, England
Start: ASAP
Salary / Rate: £28000 - £35000 per annum
Posted: 2025-01-06 14:43:37
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Languages: FRENCH (non negotiable) , EnglishStart ASAPMy client is seeking for a dedicated and experienced Restaurant Manager to oversee the daily operations for this fine dining establishment.The ideal candidate will have a passion for European cuisine, exceptional leadership skills, and a strong understanding of restaurant management practices.This role requires someone who can maintain high standards of service while ensuring a positive dining experience for their guests.Responsibilities:
Oversee the day-to-day operations of the restaurant, including staffing, scheduling, and inventory management.Train, supervise, and motivate staff to provide excellent customer service and uphold the restaurant's standards.Develop and implement strategies to optimize restaurant performance, including sales growth, cost control, and profitability.Ensure compliance with health, safety, and sanitation regulations at all times.Manage reservations, seating arrangements, and guest inquiries to ensure a smooth dining experience.Handle customer complaints and resolve issues promptly and professionally.Collaborate with the culinary team to develop and update menus, ensuring they reflect the restaurant's European culinary identity and meet customer preferences.Monitor food quality and presentation to maintain high standards and consistency.Coordinate with vendors and suppliers to ensure timely delivery of ingredients and supplies.Stay updated on industry trends, competitor activities, and customer preferences to make informed business decisions.Implement marketing and promotional activities to attract new customers and retain existing ones.Maintain accurate records of financial transactions, including sales, expenses, and payroll.Foster a positive work environment and promote teamwork among staff members.Perform other duties as assigned by upper management.
Requirements:
Proven experience as a Restaurant Manager in a fine dining or French cuisine restaurant for 3 years or moreExtensive knowledge of European cuisine, wine, and culinary techniques.Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.Excellent communication and customer service skills.Ability to work effectively in a fast-paced environment and handle pressure calmly.Solid understanding of restaurant management software and POS systems.Knowledge of health, safety, and sanitation regulations.Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.Certification in Food Safety and Alcohol Service preferred.Flexibility to work evenings, weekends, and holidays as needed.Speak French and EnglishBring a positive, can do and young energetic vibe into the work place at all times
....Read more...
Type: Permanent Location: Brussels, Belgium
Start: ASAP
Duration: /
Salary / Rate: €4.5k per month + perks
Posted: 2025-01-03 14:55:50
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Salary: €3000 - €3500 BrutoLanguage: French and EnglishStart: ASAPI am working together with an amazing hotel group and I am looking for an experienced and enthusiastic Breakfast Manager to lead the morning dining operations.The ideal candidate will ensure an exceptional breakfast experience for our guests, maintaining high service standards and efficient team management.If you love Boutique hotels, a chique vibe, amazing decor then this is the place for you !Key Responsibilities:
Operational Management:Oversee all aspects of breakfast service, ensuring smooth and timely operations.Guest Experience:Ensure a welcoming atmosphere, address guest needs promptly, and handle complaints effectively.Team Leadership:Train, motivate, and manage the breakfast team to deliver excellent service.Hygiene & Safety:Maintain strict hygiene and safety standards in the kitchen and dining areas, complying with health and safety regulations.Inventory Management:Monitor stock levels for breakfast items and coordinate with suppliers for timely replenishment.Budget Control:Manage staffing and labour costs within the allocated budget for breakfast service.Quality Assurance:Ensure the consistency and quality of food and beverages served.Reporting:Provide daily operational reports and collaborate with other departments to enhance overall guest satisfaction.
Qualifications and Skills:
Proven experience in a supervisory role within the hospitality or food service industry.Strong leadership and team management skills.Exceptional customer service abilities with a guest-first mindset.Knowledge of food hygiene and safety standards.Excellent organizational and multitasking abilities.Flexibility to work early mornings - 5 days per week - please note that the role is for a maximum of 5/6 hours per day
....Read more...
Type: Permanent Location: Brussels, Belgium
Start: ASAP
Duration: /
Salary / Rate: €3k - 3.5k per month + /
Posted: 2025-01-03 14:55:40
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Internal Sales Support Executive£24,000 plus bonus Dover, KentMon – Fri 9:00 – 17:00Own Transport required due to locationNO COLD CALLINGContributory Company PensionBonus scheme Discount on Fuel, MOT and Car Services• Are you motivated by delivering great customer service? • Does developing client accounts and maximising their potential appeal to you? • Do you want to work for a successful company who will heavily invest in your career development through regular training and coaching?• Would you like to work in a role that has come about due to business growth? On offer for the Internal Sales Support Executive is the opportunity to work for a renowned and respected nationwide sales company in an exciting role where no two days are the same.
Our client is the market leader in the fuel card industry.
They have been trading since 1983 and are constantly expanding and improving.Your Skills: • Excellent customer service/customer retention background • Good experience of customer liaison by phone and email • Experience in business to business relationships • Negotiation and Account Management The Internal Sales Support Executive role would suit a keen individual with excellent customer service skills looking to take the next step in their career and develop their existing skills.Responsibilities: • Building client relationships with dedicated accounts• Speaking with clients and resolving queries • Identifying clients who are not using their account to the maximum and upselling where appropriate.
In this role you will use every engagement, be it by phone or email with the clients as an opportunity to positively represent the business.To find out more, please call Jane on 01304 200 329 Westin Par values diversity and promotes equality.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience.
If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles. ....Read more...
Type: Permanent Location: Dover, Kent, England
Start: 2nd September 2024
Duration: Permanent
Salary / Rate: £24k per year + + Bonus
Posted: 2025-01-03 10:06:19
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*We have a great oppportunity for Dutch speakers for a temporary Market Research campaign in London.We need people who can speak, read, and write fluently in Dutch.The role involves calling businesses in to the Netherlands in order to carry out scripted surveys.You don’t need to have previous experience, but you do need to be great on the phone with a friendly and professional approach.
Ideally you will have worked a phone-based role previouslyThis position is for an immediate start and will run form mid-January for around eight weeksThe hours are 8am -4pm Monday to Friday and you must do a minimum of 20 hours a week, so great flexibility here and ideal if you are between roles.The role is based in their South London busy, vibrant and multilingual call centre.The rate is £11.75-£15.00 p/h paid weekly in arrears.If you are a fluent Dutch speaker and this holds appeal, or if you know of anyone to which this opportunity would be of interest please apply today. ....Read more...
Type: Contract Location: London, Greater London, England
Salary / Rate: £11.75 - 15.00 per hour
Posted: 2025-01-02 16:17:41
