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Permanent or fixed term (one or two year) contract available
£32,000 to £35,000 + Career Progression + Great Benefits
As a result of sustained demand, an exciting new career opportunity now exists for an accomplished, organised and highly professional individual to join a growing business.
Our client is a leading commercial barristers' Chambers that has experienced long-standing commercial success built on an impressive reputation for providing outstanding specialist advisory services to clients across the globe
Chambers has a thriving domestic and international practice, specialising in providing services across the areas of construction and engineering; energy and natural resources; infrastructure and utilities; international arbitration; IT and technology; offshore construction and marine engineering; planning and environment; procurement; competition; and associated professional negligence.
The successful Assistant Practice Manager will work as a junior in a team of Practice Managers in conjunction with the Joint Directors of Clerking and members of the other Practice Management teams.
The successful candidate will provide professional, effective and efficient support and administrative services to Chambers' barristers.
The ideal applicant is a diligent, confident and professional individual, with excellent written and oral communication skills.
They are able to deliver a full support service including administering cases, scheduling meetings, liaising with the courts in relation to hearings and assisting with the collection of fees.
As they build experience, they will support the wider Practice Management team in negotiating fees on behalf of barristers, marketing and developing the business of barristers to maintain a supply of work alongside maintaining excellent client relationships with solicitors and other professional clients.
The role offers a great opportunity for the successful candidate to take their first step in the legal sector whether they are looking to gain one- or two-years' experience of a Chambers environment before pursuing a career in other areas of the law or are interested in building a career in clerking.
Key Responsibilities
Administration of instructions and cases using Chambers Management software including: setting up case files; recording terms of engagement and charge out rates; logging work done; fixing hearing dates; planning meetings; and invoicing work done.
The regular collection and processing of barristers' timesheets onto the Chambers Management software within established time guidelines; and regular monitoring and updating of missing time/fee items onto the system (training to be given).
Assisting barristers with the effective administrative management of their practices, including for example arranging travel/hotels; forwarding post; photocopying/printing papers.
Communicating between clients and barristers, in relation of all aspects of barristers' work, to ensure a high quality of service.
Liaising on behalf of barristers, with the Courts, Judges and opposing legal teams where appropriate.
Promoting barristers and selling their legal, advisory and advocacy services to clients, who are mainly solicitors and other professionals.
Allocating and matching new clients and work opportunities with the most suitable barrister.
Negotiating fees for barristers and assisting with the collection of barristers' fees.
Attendance at Chambers' and clients' marketing and business development functions, where appropriate.
Liaison with barristers to understand their unique selling points, desired cases and capacity for new work.
Skills & Experience
Educated to degree level including English and Maths GCSE minimum grade 5 or equivalent
A keen interest in working in the legal sector
Well presented, conscientious and reliable
Excellent organisational skills
Eye for detail and ability to work to high level of accuracy
Strong written and verbal communication skills including excellent telephone manner
Strong numeracy skills
Ability to work in high-pressure environment, managing multiple demands and prioritising workload effectively
Strong IT skills with experience of O365
Discreet and able to handle confidential information
Ability to build relationships with range of people including team, colleagues, barristers and clients
Benefits
20 days holiday plus bank holidays (rising to 22 days after one year and 25 days after two years)
6% pension contribution
Bonus scheme
Season ticket loan
Permanent health insurance
Private medical insurance
Half day 'birthday' holiday
This is a superb career development opportunity for an ambitious, highly organised individual, excited by the prospect of beginning their career in a pivotal, fast-paced legal administration focussed role offering full training and genuine career opportunities alongside an employee focussed benefits package and highly competitive salary.
Apply now! ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £32000 - £35000 per annum + Career Progression + Great Benefits
Posted: 2026-06-04 12:01:41
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The Company
Our client is a leading organisation within the insurance sector, recognised for delivering customer-first solutions and innovative experiences across their portfolio.
With a strong focus on growth, digital engagement, and customer advocacy, they are continuing to invest in their customer experience and marketing capabilities to better support and engage their customers across key lifecycle moments.
The Opportunity
An exciting opportunity has arisen for a Campaigns Specialist - Customer Experience and Retention, responsible for developing and delivering meaningful customer experiences through strategic campaigns and communications.
This role will see you take ownership of customer engagement initiatives across multiple channels including email, SMS, and digital platforms, helping to simplify customer journeys, improve retention outcomes, and encourage digital self-service adoption.
This is a hands-on role combining both strategic thinking and executional delivery.
You will work closely with cross-functional stakeholders across marketing, customer experience, digital, product, operations, and compliance teams to deliver impactful campaigns that improve customer outcomes and strengthen long-term engagement.
Key Accountabilities
Drive end-to-end delivery of customer experience and retention campaigns across digital and direct channels
Develop and execute customer communications and engagement strategies that support retention, advocacy, and business growth objectives
Translate customer insights and performance data into actionable marketing initiatives and optimisation opportunities
Design and improve customer journeys to enhance engagement and simplify key customer interactions
Encourage digital adoption and increase engagement with self-service platforms and tools
Collaborate with internal stakeholders to manage campaign planning, approvals, implementation, and delivery timelines
Monitor campaign performance, deliver post-campaign analysis, and provide recommendations for continuous improvement
Support the development and evolution of customer value propositions and engagement programs
Work closely with technical and operational teams to resolve process or data-related challenges impacting customer experience
Ideal Experience
Previous experience within campaign management roles with a focus on retention and customer experience
Proven capability delivering end-to-end campaigns within a fast-paced environment
Strong stakeholder engagement and relationship management skills across cross-functional teams
Excellent project management skills with the ability to manage competing priorities and deadlines
Strong analytical mindset with the ability to interpret campaign performance data and customer insights
Experience within the NFP sector highly regarded!
Why Apply
Opportunity to play a key role in shaping customer experience initiatives and engagement strategies
Work within a supportive environment that encourages innovation and continuous improvement
Excellent opportunity to further develop your strategic marketing and campaign management expertise
If you are passionate about delivering exceptional customer experiences and enjoy working in a dynamic, collaborative environment, we would love to hear from you.
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.
Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work.
We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
At Parity, we believe in people, not just data.
Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process.
....Read more...
Type: Permanent Location: Sydney CBD, Sydney, Australia
Posted: 2026-05-28 05:05:56
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JOB DESCRIPTION
Job Title: Director of Customer Service, Product Support & Technical Service
Company: Rust-Oleum
Location: United States (Hybrid or On-Site depending on business needs)
Department: Customer Experience / Technical Services
Reports To: Vice President, Sales
Position Summary
The Director of Customer Service, Product Support & Technical Service leads the strategy, performance, and continuous improvement of all customer-facing support functions for Rust-Oleum.
This role oversees customer service operations, product support, and technical service teams to deliver exceptional customer experiences across professional contractors, retail partners, distributors, and consumers.
The Director ensures customers receive accurate product guidance, technical troubleshooting, and responsive service across multiple channels, while also translating customer insights into actionable improvements for product development, quality, marketing, and operations.
Key Responsibilities
Customer Service Leadership
Develop and execute the overall customer service strategy aligned with company growth and brand reputation goals.
Lead and manage multi-channel support operations including phone, email, chat, digital platforms, and retail support.
Establish service standards, KPIs, and operational processes that ensure fast, accurate, and customer-centric support.
Drive initiatives that improve Customer Satisfaction (CSAT), Net Promoter Score (NPS), and first-contact resolution rates.Product Support & Technical Services
Oversee product support teams that assist customers with application guidance, product compatibility, troubleshooting, and best practices.
Manage technical experts who support complex inquiries from contractors, retailers, distributors, and industrial customers.
Ensure accurate technical documentation, FAQs, troubleshooting guides, and knowledge base content.
Partner with R&D and Product Management to communicate field insights, product performance feedback, and improvement opportunities.Customer Experience & Process Improvement
Analyze customer interaction data to identify trends, recurring issues, and opportunities to improve products, packaging, instructions, and support materials.
Implement technologies such as CRM platforms, knowledge management systems, and AI-assisted service tools.
Standardize workflows across customer service and technical service teams to improve efficiency and scalability.Cross-Functional Collaboration
Partner closely with Sales, Marketing, Product Development, Supply Chain, Quality, and Manufacturing to resolve customer issues and improve product experience.
Support major retail partners and distributors by ensuring strong technical support and service responsiveness.
Represent the voice of the customer in internal strategic discussions.Team Leadership & Development
Lead, coach, and develop a high-performing team of customer service managers, technical specialists, and support staff.
Establish training programs that ensure strong product knowledge and consistent service delivery.
Foster a culture focused on customer advocacy, problem-solving, and continuous improvement.Performance & Reporting
Develop service metrics dashboards and report performance to executive leadership.
Manage department budgets, staffing plans, and operational resources.
Drive operational excellence through automation, workflow optimization, and service innovation.Qualifications
Education
Bachelor's degree in Business, Engineering, Chemistry, Operations Management, or related field required
MBA or advanced degree preferredExperience
10+ years of progressive leadership experience in customer service, product support, or technical service
Experience supporting manufacturing, coatings, building materials, industrial products, or consumer goods
Proven success leading large service teams and multi-channel support environments
Experience implementing or managing CRM and customer experience platformsSkills & Competencies
Strong leadership and team development capabilities
Ability to translate complex technical information into customer-friendly solutions
Data-driven decision making and service performance management
Excellent communication and cross-functional collaboration skills
Strategic thinker with operational execution abilityPreferred Experience
Experience with technical products requiring application support (coatings, chemicals, construction materials, or industrial products)
Familiarity with contractor and retail support environments
Experience integrating customer insights into product development and quality improvementsWhat Success Looks Like
Improved customer satisfaction and service responsiveness
Reduced product complaints through proactive support and education
Strong collaboration between service teams and product development
Scalable customer support systems that support business growth
Salary Target Range: $130,000 - $175,000, Bonus Eligible
After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after five years of continuous service.
Rust-Oleum is an equal-opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2026-05-20 14:10:04
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JOB DESCRIPTION
Job Title: Director of Customer Service, Product Support & Technical Service
Company: Rust-Oleum
Location: United States (Hybrid or On-Site depending on business needs)
Department: Customer Experience / Technical Services
Reports To: Vice President, Sales
Position Summary
The Director of Customer Service, Product Support & Technical Service leads the strategy, performance, and continuous improvement of all customer-facing support functions for Rust-Oleum.
This role oversees customer service operations, product support, and technical service teams to deliver exceptional customer experiences across professional contractors, retail partners, distributors, and consumers.
The Director ensures customers receive accurate product guidance, technical troubleshooting, and responsive service across multiple channels, while also translating customer insights into actionable improvements for product development, quality, marketing, and operations.
Key Responsibilities
Customer Service Leadership
Develop and execute the overall customer service strategy aligned with company growth and brand reputation goals.
Lead and manage multi-channel support operations including phone, email, chat, digital platforms, and retail support.
Establish service standards, KPIs, and operational processes that ensure fast, accurate, and customer-centric support.
Drive initiatives that improve Customer Satisfaction (CSAT), Net Promoter Score (NPS), and first-contact resolution rates.Product Support & Technical Services
Oversee product support teams that assist customers with application guidance, product compatibility, troubleshooting, and best practices.
Manage technical experts who support complex inquiries from contractors, retailers, distributors, and industrial customers.
Ensure accurate technical documentation, FAQs, troubleshooting guides, and knowledge base content.
Partner with R&D and Product Management to communicate field insights, product performance feedback, and improvement opportunities.Customer Experience & Process Improvement
Analyze customer interaction data to identify trends, recurring issues, and opportunities to improve products, packaging, instructions, and support materials.
Implement technologies such as CRM platforms, knowledge management systems, and AI-assisted service tools.
Standardize workflows across customer service and technical service teams to improve efficiency and scalability.Cross-Functional Collaboration
Partner closely with Sales, Marketing, Product Development, Supply Chain, Quality, and Manufacturing to resolve customer issues and improve product experience.
Support major retail partners and distributors by ensuring strong technical support and service responsiveness.
Represent the voice of the customer in internal strategic discussions.Team Leadership & Development
Lead, coach, and develop a high-performing team of customer service managers, technical specialists, and support staff.
Establish training programs that ensure strong product knowledge and consistent service delivery.
Foster a culture focused on customer advocacy, problem-solving, and continuous improvement.Performance & Reporting
Develop service metrics dashboards and report performance to executive leadership.
Manage department budgets, staffing plans, and operational resources.
Drive operational excellence through automation, workflow optimization, and service innovation.Qualifications
Education
Bachelor's degree in Business, Engineering, Chemistry, Operations Management, or related field required
MBA or advanced degree preferredExperience
10+ years of progressive leadership experience in customer service, product support, or technical service
Experience supporting manufacturing, coatings, building materials, industrial products, or consumer goods
Proven success leading large service teams and multi-channel support environments
Experience implementing or managing CRM and customer experience platformsSkills & Competencies
Strong leadership and team development capabilities
Ability to translate complex technical information into customer-friendly solutions
Data-driven decision making and service performance management
Excellent communication and cross-functional collaboration skills
Strategic thinker with operational execution abilityPreferred Experience
Experience with technical products requiring application support (coatings, chemicals, construction materials, or industrial products)
Familiarity with contractor and retail support environments
Experience integrating customer insights into product development and quality improvementsWhat Success Looks Like
Improved customer satisfaction and service responsiveness
Reduced product complaints through proactive support and education
Strong collaboration between service teams and product development
Scalable customer support systems that support business growth
Salary Target Range: $130,000 - $175,000, Bonus Eligible
After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after five years of continuous service.
Rust-Oleum is an equal-opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2026-05-20 14:09:46
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Salary Competitive + Career Progression + Great Benefits
As a result of continued growth and sustained demand for high-quality legal advisory services, an outstanding opportunity has arisen for an experienced and commercially minded Practice Manager to join a leading, internationally recognised barristers' chambers.This highly regarded chambers operates across a broad range of complex, high-value matters, supporting clients across sectors including construction and engineering, energy and natural resources, infrastructure and utilities, international arbitration, IT and technology and professional negligence.
With a strong domestic and global presence, the organisation is known for its exceptional standards of advocacy, advisory services and client care.Working as part of a collaborative Practice Management team, the successful candidate will take responsibility for managing the practices and caseloads of a cohort of barristers, acting as a key liaison between barristers and their professional client base.
This is a pivotal role offering significant responsibility, combining case and practice management, fee negotiation, client relationship management and business development activity.
The ideal candidate will also have the aptitude and experience to support and develop junior members of the clerking team.
Key Responsibilities
Deliver a proactive, efficient and professional service to barristers, solicitors and other professional clients
Manage diaries, caseloads and day-to-day practice activities for a cohort of barristers
Develop a strong understanding of individual barristers' practices and broader market sectors
Conduct practice development meetings to support long-term career planning and growth
Negotiate fees, provide quotations and agree contractual terms in line with policy
Manage client relationships, handling queries and resolving issues effectively
Identify and support business development opportunities, working closely with marketing teams
Supervise and develop junior clerking staff, supporting their progression and performance
Ensure accurate use of practice management systems, including case records and reporting data
Collaborate with internal teams including fees/credit control to support billing and cash collection
Maintain compliance with all regulatory and professional requirements
Promote a collaborative, high-performance team environment
Skills & Experience
Proven experience within a barristers' chambers or a comparable professional services environment
Strong commercial awareness with experience of fee negotiation and client relationship management
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment
Confident communicator with strong interpersonal and stakeholder management skills
Experience supporting or leading business development initiatives
Ability to supervise, mentor and develop junior team members
High levels of attention to detail and accuracy
Resilient, adaptable and solutions-focused under pressure
Strong understanding of compliance and regulatory frameworks within a legal or professional services setting
Professional, discreet and capable of handling sensitive information
Benefits
25 days holiday plus bank holidays
6% pension contribution
Bonus scheme
Season ticket loan
Permanent health insurance
Private medical insurance
Half day “birthday” holiday
This is a rare opportunity to join a progressive and highly respected organisation offering genuine long-term career progression, exposure to high-profile work and the chance to play a key role in delivering a first-class professional service.
Alongside a competitive salary, the role offers an excellent benefits package and a supportive, collaborative working environment focused on continuous development and success.
Apply now! ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: Competitive Salary + Career Progression
Posted: 2026-04-24 22:21:34
