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IT Helpdesk Analyst | Salary £30,000 - £35,000 | Based in LondonThe IT Helpdesk Analyst provides first and second-line technical support to employees, acting as the primary point of contact for technology-related issues across the business.
This includes hardware and software, printing, networking, email, video conferencing, and cloud services.
You will manage and resolve helpdesk tickets in priority order.The role also involves onboarding and offboarding employees and freelancers, including account setup, software configuration, inductions for new starters, and the retrieval, repurposing, and decommissioning of equipment and access for leavers.This is a hands-on role requiring the ability to troubleshoot a wide range of technical issues while multitasking in a fast-paced environment.
You will maintain accurate ticket records, ensure timely resolution, and communicate clearly with users throughout the support process.
Strong customer service skills and the ability to support users at all levels are essential.This client operates a hybrid working model.
While you will support both office-based and remote staff, the role requires a predominantly office-based presence to assist with printing, meeting setups, and issues requiring physical IT support.
Initially, this will be four days per week in the office.Key responsibilities
Provisioning new user accounts, with keeping deployment of new computers and mobile devices, and decommissioning user accounts for leavers.Creating documentation and guides for users, maintain a structured procedure of hardware and software, manage the pool of loan equipment and accessories.Log and maintain a record of support tickets through the IT, Helpdesk system, providing 1st and 2nd line support to 170+ users, with escalating calls efficiently to ensure they are resolved by a senior engineer.Provide technical support for hardware and software both F2F and remotely, ensure network server and IT services are accessible to users, provide support with printing equipment including wide format colour manage printers, with escalation to senior engineers.Support video conferencing platforms and equipmentDaily and weekly checks of office equipment, within meeting room AV and printing supplies, etc.Provide weekly status, status reports on going user issues and raised common problems that will be addressed, be able to assist users with software packages and updates.
Experiences needed:
1 year + experience across IT support, dealing with tickets in a fast-paced environmentMust hold experience in dealing with MACs (APPLE) - criticalOutstanding verba and written communication skillsOrganised, focused and rigorous, able to problem solve and be solution focusedAbility to convey technical solutions to non-technical peopleAbility to be calm and think logically when under pressureStrong team focus and ability work with Senior individuals.
Please reach out to iman.sharma@justit.co.uk for more information, we are interviewing immediately
....Read more...
Type: Permanent Location: London, England
Start: 18/12/2025
Posted: 2026-01-02 08:55:55
A dedicated Private Client Assistant is sought to join a growing Private Client department at our clients Frodsham office.
This role involves collaboration with a dynamic team on a diverse range of private client matters, including Will Drafting, Probate/Estate Administration, Tax Advice, Trust Administration, Powers of Attorney, and Court of Protection/Deputyship cases.
With a raft of benefits above and beyond the usual, including enhanced holiday provision, a generous pension AND life insurance scheme, this is a great opportunity for an experienced Private Client Legal Assistant or Paralegal to join this team.
As a key member of the team, the Private Client Assistant will be responsible for:
- Opening new files and sending out Client Care letters, along with Terms and Conditions.
- Preparing correspondence and documents using audio typing and word processing.
- Drafting various legal documents to support solicitors.
- Coordinating all necessary copying tasks.
- Managing appointments, meetings, and maintaining an up-to-date diary for fee earners.
- Engaging professionally and amicably with clients through in-person meetings and phone conversations, exemplifying exceptional client care standards.
- Accurately preparing invoices and completion statements, submitting them to both the Accounts Department and clients.
- Precisely recording all remitted and received funds by completing posting slips and preparing payment requests.
- Organising mail and enclosures for prompt posting.
- Keeping the file management system meticulously up-to-date throughout each case.
- Ensuring timely and accurate archiving or retrieval of files as necessary.
- Providing invaluable support to fellow assistants as needed.
- Offering guidance and assistance to the reception team when required.
- Actively participating in specialised training sessions, taking ownership of self-development.
The ideal candidate will have:
- Excellent organisational skills.
- Exceptional attention to detail.
- Strong verbal and written communication skills.
- Proficient IT and typing skills.
- Previous experience in a similar role or within a professional or legal environment is preferable.
I look forward to your application for this great role, however if youd prefer a confidential and informal discussion about the role, please call Justine on 0161 914 7357 or forward your most recent CV to j.forshaw@clayton-legal.co.uk ....Read more...
Type: Permanent Location: Frodsham,England
Start: 02/01/2026
Salary / Rate: Competitive
Posted: 2026-01-02 08:52:05
