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Construction Management Associate
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Construction Management Associate is responsible for assisting the Construction Manager in all aspects associated with a construction-related project. This will include but is not limited to, General Contracting projects, larger-scale Contracting Patch and Repair Projects, TremCares, etc. This will involve working with the Construction Manager, Project Superintendent, or WTI Technician assigned to the project to ensure the project is effectively executed anc completed safely, and all contractual obligations are adhered to. Additional duties will include participating in onsite meetings, scope of work development, proposal review, specification review, completion of project schedules, assembling project submittals, obtaining building permits, project closeout documents, and other duties as directed by the Construction Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for contributing to and validating proposals and specifications. Conceptual Phase (specification development, establishment of milestone dates) Program Planning Phase Design Phase Conduct Pre-Proposal Meetings Proposal Phase Construction Phase Conduct Pre-Construction Effective Close-out Cost Estimates and schedules Use of ebuilder for all project documentation per policy manual. Assist the Construction Manager in tracking project costs, budget variances, and profitability. Accountable for Quality Assurance. Ensure the subcontractor has submitted the required documents. Establish timelines and goals. Manage key metrics and report as required. Coordinate with Program Managers, Project Administrators, Project Estimators, Specification Writers, Sales Representatives, and RBM when needed. Assist in the review of submitted proposals and contractor interviews for specification and contractual compliance. Review of line-item generated proposal documents. Direct Project Superintendents as needed. Competencies: Adaptable, willing to change with business necessity Professional and lead by example Diversity awareness and ability to adjust to multiple personalities Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management Excellent customer service skills and ability to build relationships Technical knowledge of all products and services that WTI offers Understanding of Construction Management tasks Superior written, oral, and digital communication skills Able to create performance reporting 24-hour reply response to all inquiries Ability to use and understand Microsoft Office and other software as required. Specification Development Stage: Works with the Construction Manager and Sales Representative to establish a scope of work for the project. Completion of specification requests and related documents. Responsible for specification review as required by the Construction Manager. Pre-Proposal Stage: Conducts Pre-Proposal Meeting and distributes completed Pre-Proposal Meeting documentation to all applicable parties. Assist the Construction Manager in reviewing proposals. Prepare Proposal Documents as directed by the Construction Manager. Pre-Construction Stage: Publish the Project Schedule. Assists Construction Manager in planning and coordinating the Pre-Construction Meeting. Engages with the Project Superintendent to provide necessary project information. Conducts Pre-Construction Meetings and distributes completed Pre-Construction Meeting documentation to all applicable parties. Obtain Building Permit when required. Construction Stage: Review Daily Inspection Forms and ensure they are distributed to all applicable parties and uploaded into project files. Visits job site as necessary or directed by the Construction Manager. Conduct weekly Progress Meetings, virtual or onsite, and distribute meeting minutes to all applicable parties. Maintain Project Schedule and update on a weekly basis. Perform site audits as appropriate. Review subcontractor payment requests with the Construction Manager. Assemble AIA billing applications for the Construction Manager's review and approval. Assist the Construction Manager, Project Superintendent, Subcontractor, Owner, or Sales Representative as needed. Close Out Stage: Assist the Construction Manager in coordinating the final inspection. Ensure all required documents are uploaded into the project files. Other Requirements: Ability to travel out of town may include overnight travel Must have transportation and a valid driver's license Ability to work weekends and/or holidays if needed Ability to pass pre-employment drug test Ability to read, write, and speak English Open to relocation after completion of the programThe salary range for applicants in this position generally ranges between $52,000 and $55,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Seattle, Washington Posted: 2026-09-09 15:13:43 -
Project Administrator
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. PROJECT ADMINISTRATOR This is a 100% remote position that will support the Pacific Northwest and Pacific Southwest Regions of our Western Division. Preferred candidate will reside in the Mountain or Pacific time zone. GENERAL PURPOSE OF THE JOB: Project Administrators play a crucial role in ensuring the smooth execution and success of projects by providing essential administrative support in collaboration with Construction Managers and Field Representatives throughout various project phases. Specifically, the Business Operations Project Administrator is tasked with managing and coordinating all administrative aspects for an array of project types. This includes services like Patch and Repair, Patch and Repair Plus, General Contracting, Safety Patch and Repair, Building Envelope services, IAQ Services (both standalone and integrated with General Contracting), Job Site Inspections, Roofing Advisor Days, Consulting, Diagnostics, TRACE, ACT, and several emergency repair services. Key responsibilities encompass managing contractor payables, handling customer billings and receivables, ensuring compliance with standards and policies, applying book pricing and WTI documentation policies, overseeing commission and discounting policies, processing change orders, document management, financial data entry, and coordinating communications with Field Resources and Customers as required. Success in this role requires a high level of professionalism, strong organizational and prioritization skills, effective time management, and proficiency in relevant technology and software. Excellent interpersonal, written, and oral communication skills, coupled with meticulous attention to detail, accuracy, and a self-motivated attitude, are vital. The administrator must work effectively both independently and as part of a team, demonstrating the ability to collaborate with customers, field staff, and various internal stakeholders. This position involves regular interaction with multiple departments and teams, including General Services, General Contracting field operations, Field Representatives, Business Operations, IT, Finance/Accounting, Warranty, Tremcare, Sales, Accounts Payable, Credit, and Products. Given the dynamic and fast-paced nature of the role, flexibility and adaptability are essential, as the Project Administrator must navigate and respond to evolving project requirements and organizational needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Project Administrator plays an integral role in the project lifecycle by validating, organizing, and ensuring compliance for all project documentation and financial processes. Upon receiving SAP Sales Order information from Customer Service Representatives, the administrator confirms all compliance requirements based on the WTI Price Book Policy/Procedures and Contract Management Policy, completing checklists to ensure data accuracy and completeness. Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation. Project Administrators also facilitate and manage compliance submissions as needed. This role includes dispatching service orders to WTI Technicians, tailored to the specific project type. For General Contracting projects, the administrator provides WTI Superintendents with essential service orders and field report links to streamline daily reporting. Additionally, they maintain a comprehensive tracking spreadsheet for all projects, providing up-to-date project insights. Throughout each project, the Project Administrator coordinates with Construction Managers, Field Representatives, field technicians, customers, and management to ensure seamless operations. Project management duties cover tracking time and expenses, managing payables over 30 days, monitoring plan versus actual costs, verifying that all documents (such as bonds, insurance, and submittals) are submitted and approved, ensuring costs align with budget expectations, and validating all projects older than 90 days. This role includes preparing customer invoices with accuracy and timeliness, adhering to book pricing, time and materials (T&M), not-to-exceed (NTE) limits, lump-sum pricing, and customer-specific billing requirements. Project Administrators must understand and apply WTI's commission and discount policies when processing invoices across both General Contracting and General Services. They also review projects for job closeout audits, updating planned versus actual costs, and completing a job closing checklist for final approval. The Project Administrator is essential to ensuring that WTI's policies and procedures are followed precisely, maintaining accurate financial data for reporting at month-end, quarter-end, and fiscal year-end. This role requires a comprehensive understanding of WTI's operational, financial, and compliance frameworks to support accurate project execution and reporting. OTHER REQUIRED DUTIES: Project Management within the following technology platforms, Salesforce, e-Builder, RoofSnap, OLI, Smartsheet, WTI Quick Price App, Concur Hours to Day Conversions Calculating Market Price Weekly backlog meetings Review and resolve customer disputes Manage tech service expenses Assist with travel and hotel arrangements for maintenance and repair routes Coordinate larger supply and equipment purchases, arrange pickup, payments and cost allocation Coordinate material orders Review and process Readsoft workflow items Monitor daily, weekly and monthly reports Customer/Vendor Billing Portals Bi-weekly Project Review Meetings Payment Reconciliation Report low margin jobs Facilitate effective communication Process Implementation Reviews Assist in the preparation of project presentations, reports, and other project-related materials Problem Solving Conflict Management Escalation of concerns and issues Archive Project files as necessary Participate in special projects when necessary EDUCATION: Business Management/Administration or equivalent combination of education and experience. EXPERIENCE: 4-7 years related experience and/or training Project Administration/Management, Construction Accounting, Sarbanes-Oxley, public procurement or job order contract, prevailing wage OTHER SKILLS AND ABILITIES: Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Keeping records, documents, and project files organized and easily accessible. Excellent written and verbal communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word, Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Understanding of project budgets, cost tracking, and financial reporting. Ability to assist with financial documentation, such as purchase orders, invoices, and expense reports. Strong time management skills to handle project deadlines and ensure timely task completion. Ability to manage time effectively in a fast-paced environment. Ability to work well with a diverse group of people, from team members to external vendors. Skill in fostering a collaborative, respectful work environment. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated on project progress. Ability to resolve conflicts and keep the team working toward common goals. Handling disputes diplomatically and maintaining positive relationships among project team members. Knowledge of State prevailing wage, DB and SCAThe salary range for applicants in this position generally ranges between $57,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-09 15:13:16 -
Project Administrator
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. PROJECT ADMINISTRATOR This is a 100% remote position that will support the Pacific Northwest and Pacific Southwest Regions of our Western Division. Preferred candidate will reside in the Mountain or Pacific time zone. GENERAL PURPOSE OF THE JOB: Project Administrators play a crucial role in ensuring the smooth execution and success of projects by providing essential administrative support in collaboration with Construction Managers and Field Representatives throughout various project phases. Specifically, the Business Operations Project Administrator is tasked with managing and coordinating all administrative aspects for an array of project types. This includes services like Patch and Repair, Patch and Repair Plus, General Contracting, Safety Patch and Repair, Building Envelope services, IAQ Services (both standalone and integrated with General Contracting), Job Site Inspections, Roofing Advisor Days, Consulting, Diagnostics, TRACE, ACT, and several emergency repair services. Key responsibilities encompass managing contractor payables, handling customer billings and receivables, ensuring compliance with standards and policies, applying book pricing and WTI documentation policies, overseeing commission and discounting policies, processing change orders, document management, financial data entry, and coordinating communications with Field Resources and Customers as required. Success in this role requires a high level of professionalism, strong organizational and prioritization skills, effective time management, and proficiency in relevant technology and software. Excellent interpersonal, written, and oral communication skills, coupled with meticulous attention to detail, accuracy, and a self-motivated attitude, are vital. The administrator must work effectively both independently and as part of a team, demonstrating the ability to collaborate with customers, field staff, and various internal stakeholders. This position involves regular interaction with multiple departments and teams, including General Services, General Contracting field operations, Field Representatives, Business Operations, IT, Finance/Accounting, Warranty, Tremcare, Sales, Accounts Payable, Credit, and Products. Given the dynamic and fast-paced nature of the role, flexibility and adaptability are essential, as the Project Administrator must navigate and respond to evolving project requirements and organizational needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Project Administrator plays an integral role in the project lifecycle by validating, organizing, and ensuring compliance for all project documentation and financial processes. Upon receiving SAP Sales Order information from Customer Service Representatives, the administrator confirms all compliance requirements based on the WTI Price Book Policy/Procedures and Contract Management Policy, completing checklists to ensure data accuracy and completeness. Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation. Project Administrators also facilitate and manage compliance submissions as needed. This role includes dispatching service orders to WTI Technicians, tailored to the specific project type. For General Contracting projects, the administrator provides WTI Superintendents with essential service orders and field report links to streamline daily reporting. Additionally, they maintain a comprehensive tracking spreadsheet for all projects, providing up-to-date project insights. Throughout each project, the Project Administrator coordinates with Construction Managers, Field Representatives, field technicians, customers, and management to ensure seamless operations. Project management duties cover tracking time and expenses, managing payables over 30 days, monitoring plan versus actual costs, verifying that all documents (such as bonds, insurance, and submittals) are submitted and approved, ensuring costs align with budget expectations, and validating all projects older than 90 days. This role includes preparing customer invoices with accuracy and timeliness, adhering to book pricing, time and materials (T&M), not-to-exceed (NTE) limits, lump-sum pricing, and customer-specific billing requirements. Project Administrators must understand and apply WTI's commission and discount policies when processing invoices across both General Contracting and General Services. They also review projects for job closeout audits, updating planned versus actual costs, and completing a job closing checklist for final approval. The Project Administrator is essential to ensuring that WTI's policies and procedures are followed precisely, maintaining accurate financial data for reporting at month-end, quarter-end, and fiscal year-end. This role requires a comprehensive understanding of WTI's operational, financial, and compliance frameworks to support accurate project execution and reporting. OTHER REQUIRED DUTIES: Project Management within the following technology platforms, Salesforce, e-Builder, RoofSnap, OLI, Smartsheet, WTI Quick Price App, Concur Hours to Day Conversions Calculating Market Price Weekly backlog meetings Review and resolve customer disputes Manage tech service expenses Assist with travel and hotel arrangements for maintenance and repair routes Coordinate larger supply and equipment purchases, arrange pickup, payments and cost allocation Coordinate material orders Review and process Readsoft workflow items Monitor daily, weekly and monthly reports Customer/Vendor Billing Portals Bi-weekly Project Review Meetings Payment Reconciliation Report low margin jobs Facilitate effective communication Process Implementation Reviews Assist in the preparation of project presentations, reports, and other project-related materials Problem Solving Conflict Management Escalation of concerns and issues Archive Project files as necessary Participate in special projects when necessary EDUCATION: Business Management/Administration or equivalent combination of education and experience. EXPERIENCE: 4-7 years related experience and/or training Project Administration/Management, Construction Accounting, Sarbanes-Oxley, public procurement or job order contract, prevailing wage OTHER SKILLS AND ABILITIES: Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Keeping records, documents, and project files organized and easily accessible. Excellent written and verbal communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word, Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Understanding of project budgets, cost tracking, and financial reporting. Ability to assist with financial documentation, such as purchase orders, invoices, and expense reports. Strong time management skills to handle project deadlines and ensure timely task completion. Ability to manage time effectively in a fast-paced environment. Ability to work well with a diverse group of people, from team members to external vendors. Skill in fostering a collaborative, respectful work environment. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated on project progress. Ability to resolve conflicts and keep the team working toward common goals. Handling disputes diplomatically and maintaining positive relationships among project team members. Knowledge of State prevailing wage, DB and SCAThe salary range for applicants in this position generally ranges between $57,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-09 15:11:25 -
Customer Service Representative
JOB DESCRIPTION Title: Customer Service Representative Location: St. Louis, MO Summary: Carboline is looking for a Customer Service Representative to be the driving force behind a seamless customer experience! In this role, you'll take ownership of the full order lifecycle-from order entry through production coordination, shipment, and billing-ensuring accuracy, efficiency, and exceptional service every step of the way. Minimum Requirements: High School diploma or equivalent Minimum of 1 year of customer service experience Physical Requirements: This role is primarily desk-based and involves extended computer use (up to 8 hours per day). No significant physical exertion, lifting, or unusual environmental conditions are required. Essential Functions: Accurately enter and manage customer orders from multiple channels, ensuring correct pricing, product details, and shipping terms. Coordinate production, scheduling, and shipments; partner with expediting teams to prioritize and meet delivery timelines. Monitor order progress and proactively communicate updates or changes to customers and sales teams. Collaborate with production and internal teams to resolve issues and meet customer expectations. Support inventory planning by recommending stock adjustments based on sales direction. Ensure compliance with company policies related to pricing, credits, freight, commissions, and quality standards. Process returns (RGAs) and credit memos efficiently and accurately. Maintain strong product and systems knowledge. Champion safety, quality, and continuous improvement initiatives. Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. "In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Type: Permanent Location: St. Louis, Missouri Posted: 2026-09-08 23:12:18 -
Customer Service Representative
JOB DESCRIPTION Title: Customer Service Representative Location: St. Louis, MO Summary: Carboline is looking for a Customer Service Representative to be the driving force behind a seamless customer experience! In this role, you'll take ownership of the full order lifecycle-from order entry through production coordination, shipment, and billing-ensuring accuracy, efficiency, and exceptional service every step of the way. Minimum Requirements: High School diploma or equivalent Minimum of 1 year of customer service experience Physical Requirements: This role is primarily desk-based and involves extended computer use (up to 8 hours per day). No significant physical exertion, lifting, or unusual environmental conditions are required. Essential Functions: Accurately enter and manage customer orders from multiple channels, ensuring correct pricing, product details, and shipping terms. Coordinate production, scheduling, and shipments; partner with expediting teams to prioritize and meet delivery timelines. Monitor order progress and proactively communicate updates or changes to customers and sales teams. Collaborate with production and internal teams to resolve issues and meet customer expectations. Support inventory planning by recommending stock adjustments based on sales direction. Ensure compliance with company policies related to pricing, credits, freight, commissions, and quality standards. Process returns (RGAs) and credit memos efficiently and accurately. Maintain strong product and systems knowledge. Champion safety, quality, and continuous improvement initiatives. Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. "In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Type: Permanent Location: St. Louis, Missouri Posted: 2026-09-08 23:11:29 -
Customer Service Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is remote. GENERAL PURPOSE OF THE JOB: The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage the end-to-end execution of customer orders from receipt and entry through final delivery, ensuring accuracy, alignment with customer requirements, and compliance with company policies, procedures and quality standards. Serve as a primary point of contact for customers and Sales Representatives by managing order inquiries, project updates, order status, and issue resolution to support successful project execution and customer satisfaction. Coordinate multiple concurrent customer orders and projects by partnering with Sales, Planning, Production, Warehouse, Shipping, Logistics, Credit, Inventory, Product Management, vendors, carriers, and customers to align material availability, production schedules, transportation, and delivery commitments. Monitor inventory availability, production schedules, project milestones, lead times, and transportation requirements to proactively identify risks, manage competing priorities, and maintain delivery commitments. Review order requirements, specifications, pricing, product availability, lead times, and supporting documentation to ensure accurate order execution, company policy, compliance and informed customer communication. Maintain customer accounts, master data, and transactional information within SAP and Salesforce to support data integrity, audit readiness, and compliance with company standards. Prepare freight estimates and coordinate transportation activities by evaluating shipment requirements, delivery locations, carrier options, and logistical considerations. Exercise sound judgment in resolving operational issues, including schedule changes, product availability, pricing discrepancies, shipment issues, returns, replacement orders, claims, credits, and billing adjustments in accordance with company policies, procedures, and established approval processes. Build and maintain collaborative relationships with customers, Sales Representatives, and cross-functional teams to support effective communication, operational execution, and exceptional customer service. Execute special projects, prepare operational reports, and identify opportunities to improve customer experience, order accuracy, data integrity, compliance, operational efficiency, and business processes. EDUCATION High school diploma or general education degree (GED) EXPERIENCE 5+ years of experience in customer operations, order management, customer service, sales support, or a related role within manufacturing, or construction products. Experience managing customer orders in Salesforce and SAP. OTHER SKILLS AND ABILITIES: Strong understanding of inventory availability, production scheduling, and order fulfillment processes. Excellent communication and relationship-building skills. Exceptional organizational skills with the ability to manage multiple priorities simultaneously. Strong problem-solving and critical-thinking abilities. Proficiency with Microsoft Office. Experience in logistics and inventory management preferred. Experience in SAP, and Salesforce is preferred. The base salary range for applicants in this position generally ranges between $50,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:12:22 -
Customer Service Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is remote. GENERAL PURPOSE OF THE JOB: The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage the end-to-end execution of customer orders from receipt and entry through final delivery, ensuring accuracy, alignment with customer requirements, and compliance with company policies, procedures and quality standards. Serve as a primary point of contact for customers and Sales Representatives by managing order inquiries, project updates, order status, and issue resolution to support successful project execution and customer satisfaction. Coordinate multiple concurrent customer orders and projects by partnering with Sales, Planning, Production, Warehouse, Shipping, Logistics, Credit, Inventory, Product Management, vendors, carriers, and customers to align material availability, production schedules, transportation, and delivery commitments. Monitor inventory availability, production schedules, project milestones, lead times, and transportation requirements to proactively identify risks, manage competing priorities, and maintain delivery commitments. Review order requirements, specifications, pricing, product availability, lead times, and supporting documentation to ensure accurate order execution, company policy, compliance and informed customer communication. Maintain customer accounts, master data, and transactional information within SAP and Salesforce to support data integrity, audit readiness, and compliance with company standards. Prepare freight estimates and coordinate transportation activities by evaluating shipment requirements, delivery locations, carrier options, and logistical considerations. Exercise sound judgment in resolving operational issues, including schedule changes, product availability, pricing discrepancies, shipment issues, returns, replacement orders, claims, credits, and billing adjustments in accordance with company policies, procedures, and established approval processes. Build and maintain collaborative relationships with customers, Sales Representatives, and cross-functional teams to support effective communication, operational execution, and exceptional customer service. Execute special projects, prepare operational reports, and identify opportunities to improve customer experience, order accuracy, data integrity, compliance, operational efficiency, and business processes. EDUCATION High school diploma or general education degree (GED) EXPERIENCE 5+ years of experience in customer operations, order management, customer service, sales support, or a related role within manufacturing, or construction products. Experience managing customer orders in Salesforce and SAP. OTHER SKILLS AND ABILITIES: Strong understanding of inventory availability, production scheduling, and order fulfillment processes. Excellent communication and relationship-building skills. Exceptional organizational skills with the ability to manage multiple priorities simultaneously. Strong problem-solving and critical-thinking abilities. Proficiency with Microsoft Office. Experience in logistics and inventory management preferred. Experience in SAP, and Salesforce is preferred. The base salary range for applicants in this position generally ranges between $50,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:12:19 -
Order And Data Entry Rep
JOB DESCRIPTION Job Title: Order and Data Entry Rep Location: Vernon Hills, IL Department: Customer Service Reports To: Supervisor, Customer Service Weekly Schedule: Monday-Friday 8:00am - 4:30pm JOB PURPOSE: As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner. You'll need strong attention to detail to catch errors and discrepancies when processing sales orders. Communicate with various departments ensure on-time deliveries.. RESPONSIBILITIES: Identify appropriate customer account number prior to manually entering customer purchase order. Enter manual orders into SAP system within 24 hours of receipt. Respond to requests: identifying discrepancies or problems related to orders. Provide appropriate pricing or customer service rep documents needed for correction. Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep Confirm customers' name, address, and billing information are correct. Verify product numbers and specifications of items to be purchased, and enter this information on order documents. Check inventory records to determine the availability of requested merchandise. Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. Receive and respond to customer complaints. REQUIREMENTS: 10-Key experience by touch Prior order entry/customer service experience Basic understanding of Excel and Word. SAP a plus Strong attention to detail Ability to prioritize workload and handle work with a sense of urgency Effective written and verbal communication skills Must be able to work well with others/good team player Pay: $21 - $23/hr From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois Posted: 2026-09-05 15:12:00 -
Order And Data Entry Rep
JOB DESCRIPTION Job Title: Order and Data Entry Rep Location: Vernon Hills, IL Department: Customer Service Reports To: Supervisor, Customer Service Weekly Schedule: Monday-Friday 8:00am - 4:30pm JOB PURPOSE: As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner. You'll need strong attention to detail to catch errors and discrepancies when processing sales orders. Communicate with various departments ensure on-time deliveries.. RESPONSIBILITIES: Identify appropriate customer account number prior to manually entering customer purchase order. Enter manual orders into SAP system within 24 hours of receipt. Respond to requests: identifying discrepancies or problems related to orders. Provide appropriate pricing or customer service rep documents needed for correction. Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep Confirm customers' name, address, and billing information are correct. Verify product numbers and specifications of items to be purchased, and enter this information on order documents. Check inventory records to determine the availability of requested merchandise. Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. Receive and respond to customer complaints. REQUIREMENTS: 10-Key experience by touch Prior order entry/customer service experience Basic understanding of Excel and Word. SAP a plus Strong attention to detail Ability to prioritize workload and handle work with a sense of urgency Effective written and verbal communication skills Must be able to work well with others/good team player Pay: $21 - $23/hr From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois Posted: 2026-09-05 15:12:00 -
Customer Service Compliance Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST. This remote position provides support across the Mountain and Pacific time zones. Qualified candidates must be able to work a schedule that aligns with business hours in those regions. GENERAL PURPOSE OF THE JOB: The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via OnBase for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Coordinate with Accounts Payable for vendor onboarding and information verification. Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms. Conduct compliance reviews for new project setups to ensure contractual obligations are met. Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Verify that discounted orders are supported by an approved Special Price Form. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness. EDUCATION: Bachelor's degree from four or 5-year college or university EXPERIENCE: Office/Business support background with 3+ years' experience in a high-paced office environment SKILLS AND ABILITIES: SAP experience preferred Customer Service background Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear, concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The base salary range for applicants in this position generally ranges between $52,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:11:57 -
Order And Data Entry Rep
JOB DESCRIPTION Job Title: Order and Data Entry Rep Location: Vernon Hills, IL Department: Customer Service Reports To: Supervisor, Customer Service Weekly Schedule: Monday-Friday 8:00am - 4:30pm JOB PURPOSE: As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner. You'll need strong attention to detail to catch errors and discrepancies when processing sales orders. Communicate with various departments ensure on-time deliveries.. RESPONSIBILITIES: Identify appropriate customer account number prior to manually entering customer purchase order. Enter manual orders into SAP system within 24 hours of receipt. Respond to requests: identifying discrepancies or problems related to orders. Provide appropriate pricing or customer service rep documents needed for correction. Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep Confirm customers' name, address, and billing information are correct. Verify product numbers and specifications of items to be purchased, and enter this information on order documents. Check inventory records to determine the availability of requested merchandise. Review orders for completeness according to reporting procedures and forward incomplete orders for further processing. Receive and respond to customer complaints. REQUIREMENTS: 10-Key experience by touch Prior order entry/customer service experience Basic understanding of Excel and Word. SAP a plus Strong attention to detail Ability to prioritize workload and handle work with a sense of urgency Effective written and verbal communication skills Must be able to work well with others/good team player Pay: $21 - $23/hr From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois Posted: 2026-09-05 15:11:22 -
Customer Service Compliance Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST. This remote position provides support across the Mountain and Pacific time zones. Qualified candidates must be able to work a schedule that aligns with business hours in those regions. GENERAL PURPOSE OF THE JOB: The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via OnBase for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Coordinate with Accounts Payable for vendor onboarding and information verification. Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms. Conduct compliance reviews for new project setups to ensure contractual obligations are met. Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Verify that discounted orders are supported by an approved Special Price Form. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness. EDUCATION: Bachelor's degree from four or 5-year college or university EXPERIENCE: Office/Business support background with 3+ years' experience in a high-paced office environment SKILLS AND ABILITIES: SAP experience preferred Customer Service background Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear, concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The base salary range for applicants in this position generally ranges between $52,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:11:18 -
Customer Service Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is remote. GENERAL PURPOSE OF THE JOB: The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage the end-to-end execution of customer orders from receipt and entry through final delivery, ensuring accuracy, alignment with customer requirements, and compliance with company policies, procedures and quality standards. Serve as a primary point of contact for customers and Sales Representatives by managing order inquiries, project updates, order status, and issue resolution to support successful project execution and customer satisfaction. Coordinate multiple concurrent customer orders and projects by partnering with Sales, Planning, Production, Warehouse, Shipping, Logistics, Credit, Inventory, Product Management, vendors, carriers, and customers to align material availability, production schedules, transportation, and delivery commitments. Monitor inventory availability, production schedules, project milestones, lead times, and transportation requirements to proactively identify risks, manage competing priorities, and maintain delivery commitments. Review order requirements, specifications, pricing, product availability, lead times, and supporting documentation to ensure accurate order execution, company policy, compliance and informed customer communication. Maintain customer accounts, master data, and transactional information within SAP and Salesforce to support data integrity, audit readiness, and compliance with company standards. Prepare freight estimates and coordinate transportation activities by evaluating shipment requirements, delivery locations, carrier options, and logistical considerations. Exercise sound judgment in resolving operational issues, including schedule changes, product availability, pricing discrepancies, shipment issues, returns, replacement orders, claims, credits, and billing adjustments in accordance with company policies, procedures, and established approval processes. Build and maintain collaborative relationships with customers, Sales Representatives, and cross-functional teams to support effective communication, operational execution, and exceptional customer service. Execute special projects, prepare operational reports, and identify opportunities to improve customer experience, order accuracy, data integrity, compliance, operational efficiency, and business processes. EDUCATION High school diploma or general education degree (GED) EXPERIENCE 5+ years of experience in customer operations, order management, customer service, sales support, or a related role within manufacturing, or construction products. Experience managing customer orders in Salesforce and SAP. OTHER SKILLS AND ABILITIES: Strong understanding of inventory availability, production scheduling, and order fulfillment processes. Excellent communication and relationship-building skills. Exceptional organizational skills with the ability to manage multiple priorities simultaneously. Strong problem-solving and critical-thinking abilities. Proficiency with Microsoft Office. Experience in logistics and inventory management preferred. Experience in SAP, and Salesforce is preferred. The base salary range for applicants in this position generally ranges between $50,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:11:16 -
Customer Service Compliance Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST. This remote position provides support across the Mountain and Pacific time zones. Qualified candidates must be able to work a schedule that aligns with business hours in those regions. GENERAL PURPOSE OF THE JOB: The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via OnBase for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Coordinate with Accounts Payable for vendor onboarding and information verification. Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms. Conduct compliance reviews for new project setups to ensure contractual obligations are met. Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Verify that discounted orders are supported by an approved Special Price Form. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness. EDUCATION: Bachelor's degree from four or 5-year college or university EXPERIENCE: Office/Business support background with 3+ years' experience in a high-paced office environment SKILLS AND ABILITIES: SAP experience preferred Customer Service background Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear, concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The base salary range for applicants in this position generally ranges between $52,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:10:54
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Construction Management Associate
JOB DESCRIPTION GENERAL PURPOSE OF THE JOB: The Construction Management Associate is responsible for assisting the Construction Manager in all aspects associated with a construction-related project. This will include but is not limited to, General Contracting projects, larger-scale Contracting Patch and Repair Projects, TremCares, etc. This will involve working with the Construction Manager, Project Superintendent, or WTI Technician assigned to the project to ensure the project is effectiv ....Read more...
Type: Permanent Location: Seattle, Washington Posted: 2026-09-09 15:13:43 -
Project Administrator
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/techn ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-09 15:13:16 -
Project Administrator
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/techn ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-09 15:11:25 -
Customer Service Representative
JOB DESCRIPTION Title: Customer Service Representative Location: St. Louis, MO Summary: Carboline is looking for a Customer Service Representative to be the driving force behind a seamless customer experience! In this role, you'll take ownership of the full order lifecycle-from order entry through production coordination, shipment, and billing-ensuring accuracy, efficiency, and exceptional service every step of the way. Minimum Requirements: High School diploma or equivalent Minimum of 1 ....Read more...
Type: Permanent Location: St. Louis, Missouri Posted: 2026-09-08 23:12:18 -
Customer Service Representative
JOB DESCRIPTION Title: Customer Service Representative Location: St. Louis, MO Summary: Carboline is looking for a Customer Service Representative to be the driving force behind a seamless customer experience! In this role, you'll take ownership of the full order lifecycle-from order entry through production coordination, shipment, and billing-ensuring accuracy, efficiency, and exceptional service every step of the way. Minimum Requirements: High School diploma or equivalent Minimum of 1 ....Read more...
Type: Permanent Location: St. Louis, Missouri Posted: 2026-09-08 23:11:29 -
Customer Service Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when Wil ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:12:22 -
Customer Service Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when Wil ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:12:19 -
Order And Data Entry Rep
JOB DESCRIPTION Job Title: Order and Data Entry Rep Location: Vernon Hills, IL Department: Customer Service Reports To: Supervisor, Customer Service Weekly Schedule: Monday-Friday 8:00am - 4:30pm JOB PURPOSE: As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner. You'll need strong attention to detail to catch errors and discrepa ....Read more...
Type: Permanent Location: Vernon Hills, Illinois Posted: 2026-09-05 15:12:00 -
Order And Data Entry Rep
JOB DESCRIPTION Job Title: Order and Data Entry Rep Location: Vernon Hills, IL Department: Customer Service Reports To: Supervisor, Customer Service Weekly Schedule: Monday-Friday 8:00am - 4:30pm JOB PURPOSE: As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner. You'll need strong attention to detail to catch errors and discrepa ....Read more...
Type: Permanent Location: Vernon Hills, Illinois Posted: 2026-09-05 15:12:00 -
Customer Service Compliance Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:11:57 -
Order And Data Entry Rep
JOB DESCRIPTION Job Title: Order and Data Entry Rep Location: Vernon Hills, IL Department: Customer Service Reports To: Supervisor, Customer Service Weekly Schedule: Monday-Friday 8:00am - 4:30pm JOB PURPOSE: As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner. You'll need strong attention to detail to catch errors and discrepa ....Read more...
Type: Permanent Location: Vernon Hills, Illinois Posted: 2026-09-05 15:11:22 -
Customer Service Compliance Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:11:18 -
Customer Service Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when Wil ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:11:16 -
Customer Service Compliance Specialist
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when ....Read more...
Type: Permanent Location: Beachwood, Ohio Posted: 2026-09-05 15:10:54