PRODUCT OWNER
BARNSLEY - HYBRID
UP TO £45,000 + COMPANY CAR + BENEFITS
THE OPPORTUNITY:
Get Recruited are working exclusively with a reputable and growing business who are looking for a Product Owner to help shape and improve software products used by organisations across the public sector.
You'll work closely with customers, developers, and senior stakeholders to understand business needs, identify opportunities for improvement, and deliver solutions that make a real impact.
You'll be responsible for helping to shape and improve key areas of the product, working closely with customers and internal teams to turn ideas and feedback into valuable features.
This is a fantastic opportunity for someone from a Product Manager, Senior Business Analyst, Product Lead, Product Specialist, Product Consultant, Product Development Manager, Software Product Manager, Technical Product Manager, Product Analyst or similar role.
THE ROLE:
Manage the full product lifecycle, from research and planning through to delivery and continuous improvement
Engage with customers and stakeholders to understand their processes, challenges, and requirements
Gather and analyse user feedback to identify opportunities for product enhancements
Write clear user stories, requirements, and acceptance criteria for development teams
Work closely with designers, developers, and testers to ensure successful product delivery
Help prioritise features and maintain an organised product backlog
Review product performance and user feedback to inform future development
Support product roadmap planning and communicate upcoming changes and improvements
Stay informed about industry trends, legislation, and regulatory requirements relevant to the product
THE PERSON:
Must have previous experience as a Product Manager, Product Owner, or Senior Business Analyst
Previous experience within a B2B SaaS environment is highly desirable
Strong experience gathering requirements and conducting user research
A proactive and innovative mindset, with the confidence to challenge existing approaches and bring fresh ideas that drive product improvement and business value
Excellent communication and stakeholder management skills
Strong analytical and problem-solving abilities
Experience translating complex business processes into practical product solutions
Confident using AI tools to improve productivity and ways of working
Willingness to travel occasionally to meet customers
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Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Barnsley, England
Start: ASAP
Salary / Rate: £38000.00 - £45000.00 per annum + Company Car and Benefits
Posted: 2026-06-18 14:29:11
JOB DESCRIPTION
Principal Duties and Responsibilities
The responsibilities include the following (other duties may be assigned):
Lead, coach, and develop customer service team members by setting clear performance expectations, establishing goals, conducting performance evaluations, and providing ongoing feedback to drive engagement and productivity.
Foster a positive, collaborative, and accountable team environment that encourages continuous improvement and professional growth.
Ensure team members are effectively trained in customer service best practices, product knowledge, company policies, and internal systems through the development and maintenance of SOPs and training materials.
Act as the primary escalation point for complex customer inquiries and complaints, ensuring timely, professional, and satisfactory resolution.
Analyze customer feedback, service metrics, and operational data to identify trends and implement process improvements that enhance efficiency and customer satisfaction.
Support the organization's transition from a traditional customer service model to a proactive, end-to-end customer experience approach.
Perform system and regression testing related to customer service processes and workflows to ensure system accuracy and functionality.
Coordinate and submit help desk tickets for system or equipment issues impacting team performance and follow through to resolution.
Monitor Microsoft Dynamics 365 (D365) data and system queries to identify errors and implement corrective actions, ensuring order-to-invoice accuracy and operational efficiency.
Collaborate cross-functionally with Sales, Accounts Receivable, Operations, and Distribution teams to ensure a seamless and consistent customer experience.
Qualifications
Experience and Education Required
Minimum of 3-5 years of experience in customer service or customer support roles
At least 2 years of experience in a lead or supervisory role.
Demonstrated experience handling escalated customer issues and resolving complex service challenges.
Experience working with CRM or ERP systems and customer service platforms.
Education and Experience Preferred
Bachelor's degree in Business Administration, Operations Management, or a related field.
5+ years of direct supervisory experience in a customer service or customer experience environment.
Experience in a manufacturing or distribution environment.
Experience with Microsoft Dynamics 365 (D365) or similar ERP systems.
Prior experience leading process improvement initiatives or participating in continuous improvement programs.
Specific Knowledge, Skills, and Abilities Required
Strong understanding of customer service principles, customer experience strategies, and service recovery techniques.
Ability to lead, motivate, and develop a team in a fast-paced environment.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office (Excel, Word, Outlook) and reporting/analytics tools.
Ability to analyze data, identify trends, and translate insights into actionable improvements.
Ability to collaborate effectively with cross-functional teams, including Sales, Operations, Finance, and Distribution.
Adaptability and willingness to embrace change and support system/process enhancements.
Reasoning Ability
Ability to define problems, collect and interpret data, establish facts, and draw valid conclusions.
Ability to manage complex customer situations by evaluating multiple variables and determining the most appropriate course of action.
Capable of balancing customer needs with business objectives to make sound, timely decisions.
Ability to develop and implement practical solutions to improve processes, efficiency, and customer satisfaction.
Strong critical thinking skills with the ability to anticipate issues and proactively address them.
Certificates, Licenses, and Registrations
None Required
Physical Demands
The physical demands described here are representative of those required to successfully perform the role's essential functions.
Reasonable accommodations will be made for individuals with disabilities.
Prolonged periods of sitting at a desk and working on a computer.
Walking through office and manufacturing environments, using appropriate personal protective equipment.
Ability to climb stairs, bend, stoop, and lift or move up to 50 pounds.
Standing, reaching, talking, seeing, hearing, and writing as part of day-to-day activities.
Work Environment
The work environment is representative of those an employee would encounter in a normal office environment position with some exposure in the manufacturing and distribution center environments.
This position could travel up to 10% of the year, depending upon business needs.
Key Performance Indicators (KPIs)
Timeliness and effectiveness of issue resolution, including escalation turnaround time.
Volume and trend of customer complaints and successful resolution rates.
Team productivity and service level adherence.
Employee engagement and retention within the customer service team.
Adoption and effectiveness of process improvements and system enhancements.
Data accuracy and quality within CRM/ERP systems.
Cross-functional stakeholder satisfaction with customer service support.Apply for this ad Online! ....Read more...
Type: Permanent Location: Hudson, North Carolina
Posted: 2026-06-18 06:09:02
