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Purpose
To process and administer customer applications and records relating to benefits/business rates/ tax/ financial assessments, to ensure that customers receive the right outcomes.
This role will support the process by undertaking calculations and more straightforward assessments, making decisions within a framework with regards to eligibility, assessment, payments, and liabilities.
About
, Maintain accurate and up-to-date Business Rates and BID Levy records, ensuring compliance with relevant legislation and regulations.
, Handle enquiries from the public, colleagues, and external organisations promptly and professionally, providing accurate advice and guidance.
, Investigate and resolve queries related to Business Rates and BID Levy
, Liaise with external and internal partners and agencies to ensure accurate billing and collection of Business Rates and BID Levy
, Conduct regular audits and reviews to identify and rectify any discrepancies or errors in Business Rates and BID Levy records.
, Stay updated with changes in legislation and regulations pertaining to Business Rates, ensuring accurate advice and compliance.
, Communicating by telephone and digital channels
, Maintaining and balancing the Valuation Office Agency schedules
Required
Basic DBS
NVQ Level 2, or equivalent.
Experience of customer-facing service delivery.
Experience of processing data and undertaking complex calculations.
Knowledge of processes, procedures and protocols relating to the calculation and processing of benefits/ tax/business rates.
Some knowledge of legislation and regulations relating to benefits/business rates/ tax/financial assessments and data protection.
Knowledge of a range of systems related to processing data.
Ability to manage and prioritise workload to meet deadlines.
Ability to communicate technical and complex procedural information to customers.
Ability to communicate with empathy and assertiveness.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)
....Read more...
Type: Contract Location: Bristol, England
Salary / Rate: £17 - £18 per hour
Posted: 2025-09-16 12:21:25
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An exciting opportunity has arisen for a School Business Development Executive to join a social enterprise that connects employers with schools to create inclusive work-based learning opportunities for students, particularly those with special educational needs or from disadvantaged backgrounds.
As a School Business Development Executive, you will be developing relationships with schools and careers hubs to promote a well-established careers engagement platform.
This role is full-time remote based offering a salary of £35k FTE plus generous commission and benefits.
The candidate must possess experience in both account management and new business development.
You will be responsible for:
* Proactively reaching out to schools to introduce and promote an innovative platform supporting student career development
* Building and managing relationships with Careers Leaders, Officers, and occasionally Head Teachers
* Collaborating with regional Careers Hubs and education networks to broaden reach
* Coordinating meetings via phone, Teams, or face-to-face to support engagement and growth
* Representing the organisation at relevant regional and national events
* Providing accurate internal updates and contributing to reporting processes
* Ensuring internal policies, such as safeguarding and health & safety, are adhered to
What we are looking for:
* Previously worked as a Business Development Officer, Account Manager, Sales manager, Business Development Manager, Partnership Manager, School Engagement Manager, Education Partnership Manager, Educational Sales Executive, Education Account Manager, Education Outreach Coordinator, School Relationship Manager, Educational Partnerships Executive, School Liaison Manager, Student Career Development Officer, School Engagement Executive, Business Development Executive, Career Engagement Officer, Business Development Specialist, Business development Consultant, sales consultant or in a similar role
* Must have 3 years' experience in direct sales (excluding retail or general customer service)
* Have 2 years' experience in selling or sales to schools.
* Strong track record of working within the education supply chain or selling into schools
* Full UK driving licence and right to work in the UK
What's on offer:
* Competitive salary
* Term-time only role
* Flexible working pattern
* Generous commission structure
* 25 days annual leave plus 8 bank holidays (pro rata, within school breaks)
* Travel expenses covered
This is a brilliant opportunity to join a values-led organisation and play a meaningful role in shaping young futures.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: London, England
Start:
Duration:
Salary / Rate: £35000 - £35000 Per Annum
Posted: 2025-09-12 13:09:28
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An exciting opportunity has arisen for a School Business Development Manager to join a social enterprise that connects employers with schools to create inclusive work-based learning opportunities for students, particularly those with special educational needs or from disadvantaged backgrounds.
As a School Business Development Manager, you will be developing relationships with schools and careers hubs to promote a well-established careers engagement platform.
This role is full-time remote based offering a salary of £35k FTE plus generous commission and benefits.
The candidate must possess experience in both account management and new business development.
You will be responsible for:
* Proactively reaching out to schools to introduce and promote an innovative platform supporting student career development
* Building and managing relationships with Careers Leaders, Officers, and occasionally Head Teachers
* Collaborating with regional Careers Hubs and education networks to broaden reach
* Coordinating meetings via phone, Teams, or face-to-face to support engagement and growth
* Representing the organisation at relevant regional and national events
* Providing accurate internal updates and contributing to reporting processes
* Ensuring internal policies, such as safeguarding and health & safety, are adhered to
What we are looking for:
* Previously worked as a Business Development Officer, Account Manager, Sales manager, Business Development Manager, Partnership Manager, School Engagement Manager, Education Partnership Manager, Educational Sales Executive, Education Account Manager, Education Outreach Coordinator, School Relationship Manager, Educational Partnerships Executive, School Liaison Manager, Student Career Development Officer, School Engagement Executive, Business Development Executive, Career Engagement Officer, Business Development Specialist, Business development Consultant, sales consultant or in a similar role
* Must have 3 years' experience in direct sales (excluding retail or general customer service)
* Have 2 years' experience in selling or sales to schools.
* Strong track record of working within the education supply chain or selling into schools
* Full UK driving licence and right to work in the UK
What's on offer:
* Competitive salary
* Term-time only role
* Flexible working pattern
* Generous commission structure
* 25 days annual leave plus 8 bank holidays (pro rata, within school breaks)
* Travel expenses covered
This is a brilliant opportunity to join a values-led organisation and play a meaningful role in shaping young futures.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: London, England
Start:
Duration:
Salary / Rate: £35000 - £35000 Per Annum
Posted: 2025-09-12 13:06:58
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Position: Head of Department Residential Property
Location: Liverpool
Salary: DOE
Hybrid working available
Overview:
Our client, a highly regarded and forward-thinking legal services provider, is seeking an experienced and inspiring legal leader to join their Residential Property division.
This is a fantastic opportunity for a dynamic legal professional to play a key leadership role in a fast-evolving, client-centric business.
Youll be at the forefront of driving service excellence, team development, and operational performance.
The Role:
As Head of Legal Services, you will be responsible for delivering exceptional legal services tailored to client needs, ensuring full compliance with both internal policies and external regulatory requirements.
Representing the firm as a true ambassador, you will promote its services with professionalism and integrity.
Key Responsibilities:
- Provide inspirational leadership across the department, fostering a culture of empowerment, accountability, and high performance.
- Develop and maintain open, effective communication channels within and across teams, building a cohesive, collaborative working environment.
- Lead your team through ongoing change as the property market and business processes evolve, ensuring clarity, engagement, and alignment with company goals.
- Champion a strong client-first culture, balancing legal excellence with a focus on the customer experience.
- Drive continuous improvement by turning complaints into opportunities for learning and service enhancement, working closely with the Compliance Officer for Legal Practice (COLP).
- Leverage internal technical expertise and reporting tools to support operational decision-making and ensure the team is resourced effectively and efficiently.
- Collaborate with the Finance team to maintain accurate 12-month forecasts and align staffing levels with business needs.
- Build strong internal and external relationships to enhance service delivery and grow the client base.
Candidate Profile:
- Qualified Solicitor, CILEX, or Licensed Conveyancer
- Minimum of 4 years PQE
- Proven leadership and management experience within a legal environment
- Strong people management, communication, and interpersonal skills
- Commercially aware with a strategic mindset and ability to network effectively
- Committed to delivering excellent client service and driving team development
Whats on Offer:
- 25 days holiday plus bank holidays
- Employee referral bonus scheme
- Health cash plan fully covered
- Company pension scheme
- Death in service benefit
- Employee Assistance Programme
- Hybrid/flexible working options with full home office setup provided
- Unlimited access to professional development via the in-house training academy
If this role sounds of interest call Rebecca on 0151 2301 208 or send across your up to date CV to r.davies@clayton-legal.co.uk ....Read more...
Type: Permanent Location: Liverpool,England
Start: 10/09/2025
Salary / Rate: £40000 - £60000 per annum
Posted: 2025-09-10 14:08:04
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Responsibilities:
To carry out statutory reviews under the Housing Act 1996, Part VI, and VII of the Housing Act as amended.
To provide reports and statistics about the reviews function and support any service improvement initiatives.
To manage an extensive caseload of reviews and appeals and ensure the investigation and response to these is high quality and within legal deadlines.
To liaise with medical team, customers, solicitors, housing providers, advocates and agencies to ensure cases are thoroughly investigated.
To make complex robust decisions and recommendations on casework undertaken in the Housing Options Service, including to overturn and uphold decisions and service practice.
To respond to a high level of complex complaints.
Investigating the issues and responding on the full range of issues raised.
Ensure enquiries into complaints are comprehensive and apply relevant legislation, caselaw and policy but also show sensitivity to households needs.
To research and draft thorough responses to the Local Government Ombudsman as requested and to ensure all information requested by the Ombudsman is made available.
To provide an excellent customer care service which promotes a positive image by phone or any other method of communications.
To raise customer care concerns about the service which emerge as a result of reviews in the Housing Options management team.
To promote a housing options approach to service delivery, maximising homelessness prevention and the take up of a range of effective solutions to meet housing need.
To thoroughly investigate complaints from members and senior managers and where necessary to carry out interviews and home visits to gather information.
To liaise closely with the Legal Department to provide instructions, agree decisions, discuss matters of law and interpretation, request counsels' advice, draft statements and affidavits and attend court wherever necessary.
From time to time to deal with requests for information under the Data Protection Act and Freedom of Information Act and to be aware of the requirements of the legislation and Lewisham practice.
Input all data, make detailed case notes and update progress on reviews on all IT systems
To record and monitor all complaints, enquiries, reviews and appeals being dealt with.
To produce reports on areas of bad practice, training needs, lack of process or procedures arising out of the review or complaint cases and recommend service improvements, changes to procedures and working practices.
To assist in the identification and addressing of training needs in the service.
To undertake training as required, e.g.
on new legislation or new technology.
To be the lead officer within housing needs to share new developments and best practice.
Carry out own administration function and provide all information and data as requested by managers dealing with correspondence, maintain records and produce reports as necessary.
To participate in project groups as required and provide information and feedback in the development of annual service and work-plans within the Homelessness Service.
To ensure the achievement of all performance targets relating to reviews and appeals and allocated enquiries and complaints.
Required:
Experience writing S202 Reviews
Extensive knowledge of the Housing Act 1996 as amended and related legislation and caselaw.
Knowledge of related social welfare, human rights and immigration legislation.
Knowledge of review procedures.
Experience of managing a caseload.
Experience of undertaking dealing with statutory homelessness and reviews of decisions under the Housing Act 1996.
Experience of dealing with members of the public in sometimes stressful situations where their expectations cannot always be met.
Experience of achieving performance targets and departmental objectives.
Experience of training, support and mentoring staff.
Experience of excellent written and verbal communication skills with ability to explain complex legislation so it is easily understood by diverse range of customers.
Experiencing of prioritising competing demands in a pressurised environment, recognize service priorities.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 4pm (Mon to Fri) ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £20.50 - £21.50 per hour
Posted: 2025-09-10 10:12:32
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Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
, To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
, To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
, To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
, To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
, Responsible for decision making on whether the appeal is to be accepted or rejected.
, Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
, To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
, To process payments received directly at the council
, To process refunds
, To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £24-£26 an hour via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level
*
*
*Previous Parking industry experience is essential for all parking vacancies
*
*
....Read more...
Type: Contract Location: Southwark, England
Start: ASAP
Duration: ongoing
Posted: 2025-09-02 14:05:56
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Are you an experienced marketing professional with good content creation experience, graphic design, and video editing skills? Are you looking to join a busy, thriving business and take an opportunity to help deliver an operation marketing strategy covering a number of disciplines? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Marketing Officer for a socially aligned procurement framework in the West Midlands.
Informed Recruitment are a specialist provider of resource to the Property & Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.
This role is offered on a 50/50 home-office hybrid basis.The objective of the role will be to provide the Marketing Manager with direct assistance in delivering the strategic marketing strategy and assist with operational duties.
Your day-to-day duties will cover marketing the company brand and services to key markets; building relationships with the marketing teams of customers for joint releases; produce content for the annual calendar of activities; plan and prepare individual projects; help, plan, and organise exhibitions and events; management website content and presentation; web traffic monitoring and reports; manage a forward plan of articles, testimonials, case studies and videos; manage and maintain a newsletter and distribution list; competitor analysis and market research; and process documentation.Essential Skills
A successful background in a marketing capacity, both online and offline, with a strong understanding of sales and marketing principles.
Strong in Digital Content Creation tools (Such as Adobe Creative InDesign, Premier Pro), graphic design, and video editing.
Self-starter with a positive approach, attention to detail, good time management against deadlines, and the ability to coordinate and improve service provision.
A track record working in busy environments, prioritising tasks, handling multiple varied tasks at any given time.
Highly Desirable / Will Strengthen Application
Web content management systems.
Web traffic monitoring systems, such as Google Analytics.
Experience of the current Social Property market and the challenges that it faces.
Experience of procurement and/or knowledge of procurement frameworks.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.
This role is hybrid based, with 50% of the time spent in an office in central Birmingham, and 50% working.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, healthcare and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £30000 - £35000 per annum + Excellent Benefits, Hols, Pension
Posted: 2025-08-22 14:32:26
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Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
, To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
, To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
, To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
, To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
, Responsible for decision making on whether the appeal is to be accepted or rejected.
, Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
, To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
, To process payments received directly at the council
, To process refunds
, To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate.
This role of Parking Appeals officer will pay between £20 an hour umbrella.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level
*
*
*Previous Parking industry experience is essential for all parking vacancies
*
*
....Read more...
Type: Contract Location: Ealing, England
Start: ASAP
Duration: ongoing
Salary / Rate: Up to £20 per hour
Posted: 2025-08-18 09:41:42
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Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
, To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
, To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
, To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
, To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
, Responsible for decision making on whether the appeal is to be accepted or rejected.
, Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
, To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
, To process payments received directly at the council
, To process refunds
, To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £25.96 an hour via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level
*
*
*Previous Parking industry experience is essential for all parking vacancies
*
*
....Read more...
Type: Contract Location: Southwark, England
Start: ASAP
Duration: ongoing
Posted: 2025-08-18 09:36:04
