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The Company:
Been established for over 30 years.
A globally recognised pioneer in research, design and product development.
Fantastic career potential and progression.
The Role of the Product Advisor
The main role as the new Product Advisor is to sell a portfolio of seating, standing, mobility, sleeping therapy and bathroom equipment.
Demonstrating and advising customers to identify their needs and suggest appropriate solutions.
You will also conduct assessments, set-ups and reviews of equipment in schools, homes or clinics to ensure appropriate solutions to a child's postural needs.
Selling into Education, Health and Social i.e.
Special Schools, Social Care, NHS.
Most accounts have some products so it’s about upselling into these accounts and really nurturing them.
Will be supported by a first- class Customer and Sales Support Team.
Covering: North London, Hertfordshire, Oxfordshire, Buckinghamshire & Bedfordshire
Benefits of the Product Advisor
£30k-£41k basic salary
Bonus of £12k-£16k
Van
Phone
Laptop
Health benefits
Pension
25 days holiday
The Ideal Person for the Product Advisor
Ideally looking for someone that comes from a related background and dealing with children.
(Seating, standing, mobility, sleeping therapy and bathroom equipment).
Must be really amiable, friendly, consultative in your approach.
Could consider an Occupational Therapist with good commercial awareness and acumen.
Will consider OTs/Physiotherapists preferably with commercial experience or OTs/Physios with the ability to adapt to a commercial role.
If you think the role of Product Advisor is for you, apply now!
Consultant: Rio Barclay
Email: riob@otrsales.co.uk
Tel no.
020 8629 5144
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector.
We place all levels of personnel, up to Director across the UK and internationally. ....Read more...
Type: Permanent Location: Hampshire, Berkshire, Dorset, England
Start: ASAP
Duration: Full-Time
Salary / Rate: £30000 - £41000 Per Annum Excellent Benefits
Posted: 2024-10-16 11:21:47
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An opportunity has arisen for a Service Advisor to join a well-established car dealership offering excellent benefits.
This full-time role offers starting salary of £24,500 + OTE.
As a Service Advisor, you will be the first point of contact for customers, ensuring their vehicle servicing needs are met with professionalism and efficiency.
You will be responsible for:
* Greeting customers and identifying their service requirements.
* Providing clear and accurate cost estimates for vehicle repairs and maintenance.
* Scheduling service appointments and managing the workshop diary to ensure efficient workflow.
* Liaising with the workshop to track progress and ensure timely completion of repairs and servicing.
* Handling cash transactions and maintaining accurate records.
* Upselling additional services or products where appropriate.
What we are looking for:
* Previously worked for 1 year as a Service Advisor, Service Receptionist, Service Administrator or in a similar role.
* Possess experience in a customer-facing role
* Motor industry experience is beneficial.
* Proven experience in upselling products or services to enhance customer satisfaction.
* A full UK driving licence.
Whats on offer:
* Competitive salary plus attractive (OTE).
* 25 days annual leave.
* Ongoing training and development opportunities.
* Employee discounts.
* Optional car schemes.
* Pension Scheme
* Private healthcare options available.
This is an exciting opportunity for a passionate someone to take the next step in your career as a Service Advisor.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Epsom, England
Start:
Duration:
Salary / Rate: £24500 - £45000 Per Annum
Posted: 2024-10-15 17:02:24
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About Us:
At Direct Business Group (DBG), we don't just lead in energy consultancy—we redefine it.
Since launching in 2017, we've experienced rapid growth, fuelled by our commitment to providing unparalleled customer service.
Today, DBG is amid a massive expansion, and our leadership team, from the CEO to the Sales Director, has all been in your shoes.
They understand your challenges and are here to support your success every step of the way.
With a powerful in-house marketing team, IT support, Industrial & Commercial specialists, and strategic partnerships, you'll have everything you need to deliver the best energy solutions in the market.
Our dedicated training team will help you sharpen your skills, ensuring you reach your full potential.
This is your chance to join a company where you're not just another number—you're a vital part of our ongoing success.
The Role:
Are you a go-getter who thrives on building relationships from the ground up? Do you have the confidence to walk into any business and turn potential into profit? As a Field Sales Business Development Executive at DBG, you'll be on the front lines, engaging with clients face-to-face, driving our growth, and transforming the way businesses think about energy solutions.
What You'll Do:
In-the-Field Client Engagement: Get out there and meet UK business clients directly, offering them tailored Gas, Electric, and Water solutions that meet their specific needs.
Strategic Planning: Manage your own schedule, using your initiative to plan your days, weeks, and months to maximise your field time and impact.
Consultative Sales: Become a trusted advisor in the energy industry, providing expert guidance and customised solutions that set you apart from the competition.
Relationship Building: Cultivate strong, long-lasting relationships with clients, ensuring they see you as a key partner in their business's success.
Persuasive Negotiation: Use your negotiation skills to close deals that benefit both the client and DBG.
Target Achievement: Consistently hit—and exceed—monthly revenue and KPI targets, driving your own success and contributing to our company's growth.
Pipeline Management: Stay on top of your client pipeline with disciplined follow-ups and proactive engagement to keep momentum in your sales cycle.
Market Insight: Stay ahead of the curve by keeping informed on the latest energy market trends, ensuring your advice is always relevant and impactful.
What You'll Bring:
Proven experience in field sales or business development, ideally within the energy sector, with a strong track record of hitting targets.
Excellent communication skills, with the ability to engage and persuade clients face-to-face.
Strong organisational and time management abilities to effectively manage your field activities.
A consultative approach that focuses on understanding client needs and delivering bespoke solutions.
Persuasion and negotiation skills that turn prospects into long-term partners.
A results-driven mindset, with a focus on exceeding revenue and KPI targets.
The ability to manage a sales pipeline effectively, ensuring no opportunity is missed.
Self-motivation and the ability to thrive in a fast-paced, high-energy environment.
What's In It for You?
Extra Holidays: Earn up to three additional days off each year for your loyalty and hard work.
Private Medical Cover: We offer comprehensive private medical insurance for you and your family.
Referral Bonus: Know someone great? Refer them to us and earn a generous bonus.
Car Benefits: Enjoy a business car or opt for a car allowance—whatever works best for you.
Ample Holidays: Enjoy 32 days of holiday annually, including bank holidays, for a perfect work-life balance.
Monthly Leave Incentive: Hit 125% of your target and earn an extra day off each month as a reward.
Financial Advice: Get expert financial advice to help you manage and grow your earnings.
Free Parking: We've got free onsite parking to make your commute stress-free.
Uncapped Commission: Reap the rewards of your hard work with our uncapped commission structure, paid monthly.
Incentives Galore: Boost your earnings with weekly, monthly, and quarterly incentives.
Progressive Salary Structure: Our salary matrix rewards excellence, increasing your base earnings as you grow.
Ready to Join Us?
If you're eager to be part of a dynamic, high-energy team with top-tier benefits and a supportive, growth-focused environment, we want to hear from you! Apply now and let's make your next career move your best one yet.
Job Type: Full-time
Pay: £35,000.00-£70,000.00 per year
Additional pay:
Bonus scheme
Commission pay
Performance bonus
Quarterly bonus
Benefits:
Additional leave
Casual dress
Company car
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Financial planning services
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time
Private medical insurance
Referral programme
Transport links
Work from home
Schedule:
Monday to Friday
Experience:
Business development: 2 years (required)
Energy sales: 1 year (required)
Licence/Certification:
Driving Licence (required)
Work Location: Remote ....Read more...
Type: Contract Location: Sunderland, England
Start: ASAP
Salary / Rate: £35000 - £70000 per annum
Posted: 2024-10-14 12:01:19
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Service Advisor Manchester - £30,000 + Bonus Main Dealership
Our client, a main dealership is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team in Manchester
The Service Advisor role comes with a competitive salary of 30,000 plus bonus with an excellent benefits package.
Company Benefits Scheme,
- Company Pension,
- Performance Bonus
Key Service Advisor Roles and Responsibilities:
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers needs
- Advise on timescales and collection arrangements
- Produce job cards on the in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Minimum Service Advisor Requirements:
- Experience in a similar role, as a Service Admin / Service Advisor or similar
- An ability to sell additional products and services to customer
- Experience in using commercial databases
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks
Service Advisor Manchester - £30,000 + Bonus Main Dealership ....Read more...
Type: Permanent Location: Manchester,England
Start: 10/10/2024
Salary / Rate: £30000 per annum
Posted: 2024-10-10 15:10:56
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Service Advisor Bolton - £30,000 + Bonus Main Dealership
Our client, a main dealership is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team in Bolton
The Service Advisor role comes with a competitive salary of 30,000 plus bonus with an excellent benefits package.
Company Benefits Scheme,
- Company Pension,
- Performance Bonus
Key Service Advisor Roles and Responsibilities:
- Ensure customers are aware of service and repair work required to their vehicles in a professional manner
- Advise on estimated costs of repairs and work to be undertaken
- Sell additional products as appropriate to customers needs
- Advise on timescales and collection arrangements
- Produce job cards on the in-house computer system
- Update customer and vehicle records
- Document all warranty work in accordance with manufacturer policy
- Preparation and completion of invoices
Minimum Service Advisor Requirements:
- Experience in a similar role, as a Service Admin / Service Advisor or similar
- An ability to sell additional products and services to customer
- Experience in using commercial databases
- Excellent communication skills and the ability to deliver outstanding customer service
- The ability to manage multiple tasks
Service Advisor Bolton - £30,000 + Bonus Main Dealership ....Read more...
Type: Permanent Location: Bolton,England
Start: 10/10/2024
Salary / Rate: £30000 per annum
Posted: 2024-10-10 15:08:06
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Job Title: HR/People Advisor Salary: £38,000 per annum Hours: 35 Hours Per Week Type: 12 Month FTC Location: Bradford, BD1 | Hybrid (3 Days Per Week in Office) Start Date: ASAPOur client is a forward-thinking organisation that provides essential services to thousands of customers across the country.
We are committed to improving lives through our work, and if you're passionate about putting people first, we want you to be part of our dynamic team.
Our core values - Smart, Driven, Caring, and Inclusive - define everything we do, and we are looking for someone who shares these values to join us in delivering excellence.Key Duties and Responsibilities:
Work directly with the Senior People Business Partner to deliver the people strategy.
Oversee the colleague experience throughout the employee lifecycle, ensuring alignment with our values.
Manage talent resourcing, onboarding, training, development, and workforce planning.
Address disciplinary and grievance issues as they arise.
Support leaders with organisational effectiveness, including restructures and change initiatives.
Act as a trusted advisor to leaders, offering guidance on people management.
Drive employee engagement, embedding a dynamic and inclusive work environment.
Analyse HR metrics, addressing trends to improve outcomes.
Ensure compliance with employment laws and internal policies.
Champion talent acquisition and onboarding, ensuring a smooth experience for all candidates.
What You'll Bring:
CIPD Level 5 qualification (or equivalent experience).
Strong experience in HR, including working with Senior People Business Partners.
Experience in handling change initiatives and a good understanding of UK Employment Law.
Ability to coach and support leaders, with excellent communication and organisational skills.
Strategic thinking and a focus on delivering results.
Proven ability to influence stakeholders and challenge thinking when needed.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Bradford, England
Start: ASAP
Duration: 12 Month
Salary / Rate: Up to £38000 per annum + Plus comprehensive benefits
Posted: 2024-10-10 12:29:41
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
The Technical Sales Representative ensures that the assigned revenue, margin, and product mix objectives, within the corporate business framework, are met or exceeded.
This is to be accomplished by securing, developing, and managing key architects, designers, general contractors, distributors, subcontractors, and end-user accounts.
This position will also own and manage all related performance and service metrics for the assigned accounts the Eastern PA, Eastern NY and NJ.
The candidate must live in the territory to support it.
We prefer the candidate to live in the center of the region which is Allentown.
This position supports the Nudura and Tremco Barrier Solutions (TBS) business units.
Nudura is the world's leading brand of Insulated Concrete Forms (ICFs) for sustainable and durable exterior wall construction.
Compared to traditional wood-framing, Nudura ICFs create the most energy-efficient and disaster-resilient residential and commercial buildings, including schools, hospitals, safe rooms and more.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Achieves or exceeds assigned sales goals and expectations.
Works primarily with existing accounts, while seeking and developing new account opportunities to influence and increase use of Tremco CPG products in assigned territory.
Manages assigned accounts to establish business development opportunities through account penetration, analysis, partnership with key decision makers, and strategic initiatives.
Drives product specifications and project opportunities throughout assigned territory.
Leverages industry knowledge, marketplace dynamics and key relationships both internally and externally to develop trusted partnerships and advisory relationships with customers with a focus on problem identification, exploration and resolution.
Annually prepares and delivers strategic business/territory plans for each customer with monthly forecasts.
Consistently and efficiently follows the standard sales process to identify prospects and decision makers, gain customer commitment, predict sales probability, and effectively close deals.
Manages day-to-day contact, exchanges information succinctly, truthfully and ethically while addressing issues directly and tactfully in pursuit of mutual interest and benefit.
Develops and delivers technical, high quality and directed digital collateral, product prospectus, presentations, and business correspondence in support of the overall sales process.
Collaborates with senior staff to coordinate and execute product knowledge training sessions with internal and external customers, as appropriate, utilizing supplier representatives.
Leverages all available technology on a daily basis for productivity and effective lead generation, account maintenance, sales and expense tracking, forecasting, account reviews, customer contact, presentations, etc.
Works collaboratively with internal support resources to develop teamwork through cooperation, trust and mutual respect.
Attends and presents business unit products and services at industry conventions and trade shows.
Maintains extensive product knowledge in all product lines and service offerings.
Adheres to and enforces all company policies, pricing, and operational procedures with special attention to the professional image of the company.
Performs other related duties as required, requested or assigned.
EDUCATION
Bachelor's Degree in Business, Sales, Construction Management and 2-3 years of construction or industry experience OR Minimum High School Diploma or GED with 5 years of construction or industry experience
EXPERIENCE
Four to ten years of related experience and/or training in the construction industry. A minimum of two years of customer service experience is preferred Construction knowledge (i.e., waterproofing, air barriers, framing, modular, etc.) Assembly line related product segments Basic knowledge of product chemistries Insulated Concrete Forms knowledge/experience a plus
OTHER SKILLS AND ABILITIES:
Ability to travel extensivelywithin assigned territory.
Must be well organized,self-motivated, with outstandingwritten and verbalcommunication skills Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) Salesforce.com or other CRM software experience preferred Possess a professional curiosity to figure out how things work or are put together Ability to retain knowledge and training Proven ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and diffuse conflict.
Demonstrates self-awareness and emotional self-control through adaptability, achievement orientation, and a positive outlook.
Accepts and utilizes feedback effectively.
Reads an audience and adjust style and approach accordingly.
Excellent written and verbal communication skills Strong presentations skills Excellent interpersonal and organizational skills Ability to build relationships and deliver exceptional customer service.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, kneel, talk, hear, and lift up to 25 lbs.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position is $85 to $110K base plus incentive compensation based on experience.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Type: Permanent Location: Allentown, Pennsylvania
Posted: 2024-10-08 15:10:20
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Service Care Solutions are recruiting on behalf of a local authority in Nottingham for a Business Support Assistant to join their team on a temporary basis.
Please find a description of the role below
Rate: £14-£14.65 (umbrella)
Hours: 37 hours
Location: Nottingham
Contract: 3 months on going
Key Responsibilities
Business Support Tasks: Adhere to defined business standards and processes while maintaining confidentiality and safeguarding.
Advisory Role: Provide guidance to customers, partners, and others on business processes and service operational issues.
Information Management: Create and manipulate various types of information (finance, staffing, customer data) and produce complex reports.
System Development: Develop basic systems and processes to ensure high-quality information management.
Financial Processes: Handle financial tasks including processing orders, resolving issues, reporting, reconciling accounts, and managing cash.
Event Organisation: Organise meetings and events by booking venues, issuing invitations, and taking minutes.
Reception Duties: Greet visitors, provide directions, and assist with basic inquiries.
Key Accountabilities
Information Accuracy: Ensure the quality and accuracy of information managed.
Process Compliance: Verify adherence to correct processes and alert management as needed.
Policy Adherence: Ensure compliance with corporate policies and financial regulations.
Operational Support: Work efficiently to support operational services.
General Duties: Perform any additional tasks as required by management.
If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk. Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed. If you have any questions or queries, please don't not hesitate to ask. ....Read more...
Type: Permanent Location: Sutton-In-Ashfield, England
Start: 21/10/2024
Duration: 3months ongoing
Salary / Rate: £14 - £14.65 per hour
Posted: 2024-10-08 10:54:19
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Job Title: Customer Fulfilment Centre Advisor Salary: £13.47 P/H PAYE (Inclusive of Holiday Pay) | £16.94 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Reading, RG1Join our client's Customer Fulfilment Centre as a vital part of our service delivery team.
As a Customer Fulfilment Centre (CFC) Advisor, you'll provide excellent service across a variety of channels, ensuring that residents, businesses, and partners receive the best possible experience.
If you're passionate about customer service, this is the role for you.Key Duties and Responsibilities:
Provide outstanding customer fulfilment services in compliance with relevant legislation and policies.
Handle customer enquiries and casework across multiple channels such as phone, email, social media, and face-to-face.
Log enquiries, process applications, and ensure accuracy in bookings and data management.
Offer advice, guidance, and signposting to customers, partners, and businesses.
Administer a variety of services, including regulatory, enforcement, safeguarding, and financial assessments.
Develop a thorough working knowledge of service policies and legislative frameworks.
Collaborate with stakeholders and continuously improve service delivery.
Qualifications and Experience:
Educated to GCSE level or equivalent; NVQ Level 3/4 qualification (or working towards it) is advantageous.
Experience in customer service environments, with strong administrative and communication skills.
Proven ability to handle complex enquiries with professionalism, empathy, and tact.
Strong IT skills, including the use of Microsoft Office 365 and multiple software systems.
Ability to multi-task and manage time efficiently in a fast-paced environment.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Reading, England
Duration: Ongoing
Salary / Rate: Up to £13.47 per hour + PAYE Inclusive of Holiday Pay
Posted: 2024-10-07 14:55:11
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£24,500 + Hybrid Working + Great BenefitsIn order to ensure a consistent, gold standard service is delivered to each of our client's highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations.
Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client's Liverpool HQ and reporting to the Operations Manager, the successful candidate will provide a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control and, of course, customer service.
As such, applications are encouraged from job seekers that enjoy being part of a fast-paced working environment in which no two days are the same.
At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.All necessary training will be provided to the candidate that can demonstrate a warm, engaging personality with the ability to deliver a fully rounded operational advisory service. Key Responsibilities
Maintain accurate and up-to-date customer records at all times
Distribute marketing material for appropriate services
Respond to queries regarding appropriate services from prospective customers
Provide quotations for appropriate services to prospective new customers
Regularly update customer contract schedules with Dosimetry information
File all customer contract details appropriately
Answer phone call queries received and provide first-line customer service support for Dosimetry and RPA queries
Record all queries received, either by telephone or email, on the CE Database
Liaise with suppliers over delivery, administration and reporting of dosimeters where required
Assist in the establishment and implementation of business unit appropriate services/procedures
Assist with any appropriate invoicing queries and respond to customers in a timely manner.
Contact all customers who do not pay within the agreed contractual time frames to request prompt payment
Send appropriate correspondence to non-paying customers
Contribute to the Company R&D programme, where required
Assist with training new staff within the team
Skills & Experience
Previous experience in a customer focussed role
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations - desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Advisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking.
Apply now! ....Read more...
Type: Permanent Location: Liverpool, England
Start: ASAP
Salary / Rate: Up to £24500.00 per annum + Hybrid Working + Great Benefits
Posted: 2024-10-07 06:41:04
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22 - 24 hrs p/wk £24,500 + Hybrid Working + Great BenefitsIn order to ensure a consistent, gold standard service is delivered to each of our client's highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations.
Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client's Liverpool HQ and reporting to the Operations Manager, the successful candidate will provide a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control and, of course, customer service.
As such, applications are encouraged from job seekers that enjoy being part of a fast-paced working environment in which no two days are the same.
At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.All necessary training will be provided to the candidate that can demonstrate a warm, engaging personality with the ability to deliver a fully rounded operational advisory service. Key Responsibilities
Maintain accurate and up-to-date customer records at all times
Distribute marketing material for appropriate services
Respond to queries regarding appropriate services from prospective customers
Provide quotations for appropriate services to prospective new customers
Regularly update customer contract schedules with Dosimetry information
File all customer contract details appropriately
Answer phone call queries received and provide first-line customer service support for Dosimetry and RPA queries
Record all queries received, either by telephone or email, on the CE Database
Liaise with suppliers over delivery, administration and reporting of dosimeters where required
Assist in the establishment and implementation of business unit appropriate services/procedures
Assist with any appropriate invoicing queries and respond to customers in a timely manner.
Contact all customers who do not pay within the agreed contractual time frames to request prompt payment
Send appropriate correspondence to non-paying customers
Contribute to the Company R&D programme, where required
Assist with training new staff within the team
Skills & Experience
Previous experience in a customer focussed role
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations - desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Advisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking.
Apply now! ....Read more...
Type: Permanent Location: Liverpool, England
Start: ASAP
Salary / Rate: Up to £24500.00 per annum + Hybrid Working + Great Benefits
Posted: 2024-10-04 20:54:03
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Job Title: Customer Service Advisors
Locations: Chelmsford, Essex CM1
Contract Type: Temp ongoing
Work Pattern: Full time and part time
We are looking for a contact centre advisor on a temporary term contacts.
As a Customer Service Advisor, you will be the first point of contact in providing outstanding customer service to a diverse range of customers and residents over the phone.
You will be providing advice and assistance on a range of housing related enquiries, diagnosing, troubleshooting, and booking in repairs, fielding customer account queries and supporting vulnerable residents via the careline.
Part-time CSA Role: 20 hours per week, with 5 shifts of 4 hours each, Monday to Friday.
Shift options are 11:00-15:00 or 13:00-17:00 (one vacancy per shift).
OOH (Out of Hours) Role: 20 hours per week, averaged over a two-week rota.
Weekday shifts are 17:00-22:00, and weekend shifts are 08:00-16:30 (includes a 1-hour unpaid lunch).
Week 1: Monday, Thursday, Friday
Week 2: Tuesday, Wednesday, Saturday, Sunday
Weekend Role: 20 hours per week, working Saturdays and Sundays from 11:00-22:00, with a 1-hour unpaid lunch.
Full-time Night Shifts: A 4 on / 4 off rotation, working from 17:00-04:00 with a 1-hour unpaid lunch.
Job Role -
Provide prompt, friendly, and professional assistance to customers and residents, addressing their inquiries and concerns with empathy and efficiency.
Offer advice and information on a wide range of housing-related topics, helping residents navigate their housing options and services.
Diagnose and troubleshoot issues, schedule repair appointments, and coordinate with maintenance teams to ensure timely and effective resolutions.
Field customer account queries, assist with billing inquiries, and provide guidance on payment options and account management.
Provide compassionate support to our most vulnerable residents via our careline service, ensuring they receive the assistance and resources they need.
Use your problem-solving skills to address and resolve customer issues, escalating complex cases to senior team members when necessary.
Maintain accurate and detailed records of customer interactions and transactions, ensuring data integrity and confidentiality.
Candidate Requirements -
Call centre experience
Excellent communication and problem-solving skills
Ability to establish genuine human connections with a diverse range of customers
Computer literacy and multitasking skills
Flexible and proactive approach to work
No previous housing experience or knowledge necessary
The pay range for the role is £18.65 - (£20.52 out of hours rate) per hour LTD company rate.
The PAYE equivalent is £14.19 - (£15.61 out of hours rate) per hour, inclusive of holiday.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
....Read more...
Type: Contract Location: Chelmsford, England
Salary / Rate: £14.19 - £15.61 per hour
Posted: 2024-10-04 11:29:42
