-
JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage technical customer service functions
Advise representatives of settlement options.
Provide input for resolving complaints litigation.
Manage customer service and product information specialist personnel.
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-03 15:11:14
-
JOB DESCRIPTION
Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies.
With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products.
Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.
Summary:
Euclid Chemical is seeking a Quality Control Technician to oversee material testing for concrete repair products in Euclid Chemical's Powder Department.
This role includes evaluating product conformity, ensuring compliance with standards, and maintaining a professional image when interacting with customers, management, sales, and internal teams.
Duties & Responsibilities:
Perform routine batch-specific quality control tests; including slump, flow, set time, & compressive strength Responsible for cleaning, calibrating, and maintaining QC equipment Maintain good housekeeping in the lab and project a clean quality image Document test results accurately and maintain QC logs and batch records in compliance with internal and external standards Work with a team to perform root-cause-analysis and develop corrective actions Work with Plant R&D on any quality issues identified Assist with the creation, distribution, and processing of department operation documents Executes ISO 9001 requirements within areas of responsibility Perform MS-168 functions within areas of responsibility Perform all duties in accordance with Health and Safety Protocols and company policies.
Education and Experience:
High School Diploma, General Education Degree (GED) or equivalent combination of education and experience Concrete testing experience is a plus IT Proficiency with Microsoft Office packages Knowledge of SAP is a plus
Other Requirements:
Must be available to work the following shift : 6am-2:30pm and flexible to work overtime & other shifts as determined by the needs of the business- including longer shifts and weekends
Physical requirements: The employee must frequently lift and /or move up to 50 pounds, occasionally lift and/or move up to 75 pounds with assistance.
Must be capable of sitting, standing, lifting and walking for extended periods of time.
The employee is frequently exposed to moving mechanical parts.
The employee is occasionally exposed to vibration.
The noise level in the work environment is moderate.
Why join our team? Euclid Chemical offers an attractive package for personnel, company benefits include but are not limited to:
Medical, Dental and Vision coverage Life Insurance Short Term/Long Term Disability Parental Leave Annual company bonus program 401k with company match Defined benefit pension plan Generous vacation and holiday time
Target Salary: $45,000 - $55,000 annually (OT eligible)
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cleveland, Ohio
Posted: 2025-05-03 15:10:53
-
JOB DESCRIPTION
Quality Control Tech:
The QC Tech works in a production setting ensuring product quality at various stages of processing.
Testing product samples is performed using various types of lab equipment.
The ability to multi-task and complete testing in a timely manner is essential in order to expedite production.
Our QC Tech "Pay for Skills Program" is a defined career path that provides opportunity to advance in your position and increase compensation based on skill level.
To find out more apply today! Preferred Skills: Quality Control experience is an ISO environment Good math skills. Self-motivated with attention to detail. Excellent communication skills. Accurately enter and retrieve computer data. Ability to solve problems in a team environment. Willing to work overtime as required. Job Type: Full-time Pay: $13.50 - $15.50 per hour.
This position is bonus eligible.
Benefits, upon satisfaction of applicable eligibility requirements, include but are not limited to:
401(k) matching Employee Stock Purchase Plan Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Pension Schedule: 8-hour shift 1st Shift Monday - Friday,6 am-2:30 pm 2nd Shift, Monday - Friday, 2 pm- 10:30 pm 3rd Shift, Sunday-Thursday, 10 pm- 6:30 am TCI is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Ellaville, Georgia
Posted: 2025-05-02 23:11:16
-
JOB DESCRIPTION
Quality Control Tech:
The QC Tech works in a production setting ensuring product quality at various stages of processing.
Testing product samples is performed using various types of lab equipment.
The ability to multi-task and complete testing in a timely manner is essential in order to expedite production.
Our QC Tech "Pay for Skills Program" is a defined career path that provides opportunity to advance in your position and increase compensation based on skill level.
To find out more apply today! Preferred Skills: Quality Control experience is an ISO environment Good math skills. Self-motivated with attention to detail. Excellent communication skills. Accurately enter and retrieve computer data. Ability to solve problems in a team environment. Willing to work overtime as required. Job Type: Full-time Pay: $13.50 - $15.50 per hour.
This position is bonus eligible.
Benefits, upon satisfaction of applicable eligibility requirements, include but are not limited to:
401(k) matching Employee Stock Purchase Plan Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Pension Schedule: 8-hour shift 1st Shift Monday - Friday,6 am-2:30 pm 2nd Shift, Monday - Friday, 2 pm- 10:30 pm 3rd Shift, Sunday-Thursday, 10 pm- 6:30 am TCI is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Ellaville, Georgia
Posted: 2025-05-02 23:09:55
-
Internal Sales EngineerBristol£32,000 - £35,000 + Bonus + Training + Family Feel Environment + Stability + Specialist Industry + Private Health care and Dental care + Leading Package + IMMEDIATE STARTAre you looking for a Technical Sales Engineer role within a company who will train you well and look after you? Work for a great manufacturing company in a niche industry, who pride themselves on providing a high quality service and valuing their staff with a great package.This German, recession proof business manufactures a variety of products across the globe supplying to different specialist industries and are market leaders.
The lucky applicant will work as a Technical Sales Engineer and will carry out a variety of work.
Work a role where you can enjoy working a great role for a market leader whilst feeling appreciated and treated as more than just a number in a stable industry.
This Technical Sales Engineer role will include:
* Technical Sales Engineer role
* NO HARD SALES - Internal role
* Being the first point of contact for new and current customers
* Discussing requirements, preparing quotes
* Working with other departments once the order goes through The successful Technical Sales Engineer will have:
* Background as a Technical Sales Engineer or similar
* Must have an understanding of mechanical / electrical / electronic engineering
* Engineer coming off the tools considered
* Ability to communicate over the phone and IT literate
* Live commutable to BristolIf interested, please apply and contact Georgia Daly on 07458163040.Keywords: internal sales, sales engineer, internal sales, technical sales engineer, engineer, clevedon, tickenham, walton bay, nailsea, wrington, bristolThis vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd We can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit or are pending an application to obtain this right or permit should not apply as your details will not be processed. ....Read more...
Type: Permanent Location: Bristol, England
Start: ASAP
Salary / Rate: £32000 - £35000 per annum + Family Feel + Stability + Package
Posted: 2025-05-02 16:43:14
-
JOB DESCRIPTION
Employer Description:
Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration. Please apply directly on our careers page - https://hcwx.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2
Job Description:
Legend Brands is seeking a Welder for Prescott, AZ location.
Lays out, fits, and fabricates metal components to assemble structural forms.
Joins, fabricates, and repairs metal and other materials applying appropriate welding techniques.
This is a day shift position, Monday - Friday 5:00 am to 3:30 pm.
Some overtime may be required based on business needs.
Job Requirements:
Inspect completed welds to determine structural soundness Lay out, position, and secure parts and assemblies according to specifications, using straightedge, combination square, calipers, and ruler Tack-weld or weld components and assemblies, using electric, gas, arc, or other welding equipment Remove rough spots from work piece using a grinder Ignite torch and adjust valves, amperage, or voltage to obtain desired flame or arc
Qualifications:
Must have one year of previous experience in a manufacturing environment, welding aluminum, stainless steel, and mild steel using MIG and TIG methods Excellent knowledge of welding machinery, electrical equipment, and manual tools Ability to read and interpret blueprints, specifications, diagrams, or schematics to determine the appropriate welding process Outstanding attention to detail
Hiring Range:
Between $19.00/hour to $21.25/hour
Benefits:
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, 10 paid holidays per year, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!
Additional Considerations:
Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's All job offers are contingent upon satisfactory pre-employment drug test and background screening Accepting applications through 05/31/2025.
Applications will be reviewed as received and on-going interviews will be conducted as necessary Apply for this ad Online! ....Read more...
Type: Permanent Location: Prescott, Arizona
Posted: 2025-05-02 15:10:42
-
JOB DESCRIPTION
Employer Description:
Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration. Please apply directly on our careers page - https://hcwx.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2
Job Description:
Legend Brands has a full time opening for a Powder Coat Painter in our Prescott, AZ facility.
Must be available to work Mon-Thurs 5:00 am - 3:30 pm.
Some overtime may be required.
Experience in a manufacturing environment preferred.
Job Requirements:
Ideal candidate will have at least 6 months- 1-year previous powder coating experience or auto body painting or liquid paint spraying Position requires washing, sanding, and parts prep Preferred skills include working knowledge of powder coating paint solvents, sealants, metal finishing techniques Attention to detail and quality Task oriented with the ability to follow processes and procedures
Qualifications:
High School diploma or equivalent required Manual dexterity and basic experience with hand tools including metal finishing equipment such as disk grinder, orbital and belt sanders, sealing tools, powder application guns and more Manufacturing experience preferred
Hiring Range:
Between $18.00 - $18.00/hour
Benefits:
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!
Additional Considerations:
Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's All job offers are contingent upon satisfactory pre-employment drug test and background screening Accepting applications through 05/31/2025.
Applications will be reviewed as received and on-going interviews will be conducted as necessary Apply for this ad Online! ....Read more...
Type: Permanent Location: Prescott, Arizona
Posted: 2025-05-02 15:10:40
-
JOB DESCRIPTION
Employer Description:
Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration. Please apply directly on our careers page - https://hcwx.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2
Job Description:
Legend Brands has a full time opening for a Powder Coat Painter in our Prescott, AZ facility.
Must be available to work Mon-Thurs 5:00 am - 3:30 pm.
Some overtime may be required.
Experience in a manufacturing environment preferred.
Job Requirements:
Ideal candidate will have at least 6 months- 1-year previous powder coating experience or auto body painting or liquid paint spraying Position requires washing, sanding, and parts prep Preferred skills include working knowledge of powder coating paint solvents, sealants, metal finishing techniques Attention to detail and quality Task oriented with the ability to follow processes and procedures
Qualifications:
High School diploma or equivalent required Manual dexterity and basic experience with hand tools including metal finishing equipment such as disk grinder, orbital and belt sanders, sealing tools, powder application guns and more Manufacturing experience preferred
Hiring Range:
Between $18.00 - $18.00/hour
Benefits:
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, 10 paid holidays, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!
Additional Considerations:
Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's All job offers are contingent upon satisfactory pre-employment drug test and background screening Accepting applications through 05/31/2025.
Applications will be reviewed as received and on-going interviews will be conducted as necessary Apply for this ad Online! ....Read more...
Type: Permanent Location: Prescott, Arizona
Posted: 2025-05-02 15:10:37
-
JOB DESCRIPTION
Employer Description:
Legend Brands, an industry leader and long standing, stable company, combines over 185 years of experience in providing equipment, accessories and chemicals for professional cleaning, facility maintenance, portable environmental control, fire remediation and water damage restoration. Please apply directly on our careers page - https://hcwx.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2
Job Description:
Legend Brands is seeking a Welder for Prescott, AZ location.
Lays out, fits, and fabricates metal components to assemble structural forms.
Joins, fabricates, and repairs metal and other materials applying appropriate welding techniques.
This is a day shift position, Monday - Friday 5:00 am to 3:30 pm.
Some overtime may be required based on business needs.
Job Requirements:
Inspect completed welds to determine structural soundness Lay out, position, and secure parts and assemblies according to specifications, using straightedge, combination square, calipers, and ruler Tack-weld or weld components and assemblies, using electric, gas, arc, or other welding equipment Remove rough spots from work piece using a grinder Ignite torch and adjust valves, amperage, or voltage to obtain desired flame or arc
Qualifications:
Must have one year of previous experience in a manufacturing environment, welding aluminum, stainless steel, and mild steel using MIG and TIG methods Excellent knowledge of welding machinery, electrical equipment, and manual tools Ability to read and interpret blueprints, specifications, diagrams, or schematics to determine the appropriate welding process Outstanding attention to detail
Hiring Range:
Between $19.00/hour to $21.25/hour
Benefits:
Legend Brands offers an excellent benefits package with comprehensive medical, dental, vision, life insurance, disability coverage, 10 paid holidays per year, generous paid time off, employer matching 401k PLUS a company-sponsored pension, and more!
Additional Considerations:
Legend Brands is an equal opportunity employer that considers all applicants without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability Candidates must be authorized to work for an employer in the U.S., as we are not currently sponsoring or taking over sponsorship of employment Visa's All job offers are contingent upon satisfactory pre-employment drug test and background screening Accepting applications through 05/31/2025.
Applications will be reviewed as received and on-going interviews will be conducted as necessary Apply for this ad Online! ....Read more...
Type: Permanent Location: Prescott, Arizona
Posted: 2025-05-02 15:10:29
-
An opportunity has arisen for a Senior Refrigeration Engineer to join an electrical installation services provider.
This full-time role offers salary range of £45,950 - £50,350 and benefits.
As a Senior Refrigeration Engineer, you will be leading maintenance and repair works for HVAC and refrigeration systems on a specialist site.
You will be responsible for:
* Carrying out planned preventative maintenance on HVAC and refrigeration equipment.
* Attending to reactive repairs and fault diagnosis across a variety of systems.
* Coordinating and overseeing the on-site maintenance team.
* Ensuring timely and accurate completion of all service documentation.
* Collaborating with the on-site facilities management to organise scheduled and future works.
What we are looking for:
* Previously worked as a Refrigeration Engineer, HVAC Engineer, Air conditioning Engineer, Service Engineer or in a similar role.
* Experience in refrigeration and HVAC maintenance roles
* Possess valid C&G 2079 (F-Gas) certificate
* Comfortable working in a regulated and sensitive environment
* Capable of managing work priorities and a small team on-site.
* Full UK driving licence.
What's on offer:
* Competitive salary
* Company pension
* Yearly bonus
* 28 days holiday (including bank holidays)
* Company van and fuel card
* Laptop and smartphone provided
* Uniform and PPE supplied
* Private healthcare including dental and optical cover
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: King?s Lynn, England
Start:
Duration:
Salary / Rate: £45950 - £50350 Per Annum
Posted: 2025-05-02 13:40:28
