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Desktop Support Analyst - London
(Desktop Support Analyst, IT Support, 2nd Line Support, Systems Administration, Office 365, Windows 10, Windows Server, Infrastructure Engineer, Support, Networking, Windows 10, Windows Server, Azure AD, Microsoft Intune, Desktop Support Analyst, IT Support, 2nd Line Support, Urgent)
Our client is a highly reputable specialist within the insurance market.
They have been a market leader for many years and are currently on the lookout for an exceptional Desktop Support Analyst with previous support experience and excellent communications skills to support all IT infrastructure within this growing business.
The successful candidate will be expected to provide physical hands-on support, telephone support, systems administration including Office 365 and Windows and resolve day‑to‑day IT incidents to help keep the business running smoothly.
You will be expected to support users with desktop, laptop, software and peripheral issues and escalate more complex problems to the IT Manager where appropriate, with lots of opportunities to learn how to resolve these issues independently.
An understanding of Azure AD environments, some Network troubleshooting and experience managing devices via Microsoft Intune would also be expected.
A strong communicator with a helpful, user‑focused approach is essential, as is a positive attitude, curiosity about IT Systems and a genuine desire to learn and progress.
If you are proactive, keen to grow, and enjoy solving problems for people, this role will suit you perfectly.
This is a rare opportunity to join and have a huge impact within a truly exciting and established business.
The company is quick to recognise talent and keen to nurture and develop it, as such your career with the company will go as far as your ambitions take you.
The exceptional career opportunity really makes this an elite environment for Desktop Support Analysts.
Salary: £40k - £45k + Excellent Bonus + Unbeatable Benefits
To apply for this position please send your CV to Nathan Warner at Noir.
NOIRUKTECHREC
NOIRUKREC ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £40000 - £45000 per annum + Bonus + Pension + Benefits
Posted: 2026-04-20 16:17:20
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JOB DESCRIPTION
The Technician, IT Support is responsible for maintaining, supporting and troubleshooting desktops, laptops, RF handhelds, and mobile devices, as well as providing end user support.
Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations.
Assist with SOX compliance, and general IT security best practices.
Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc.).
Responsibilities:
Respond to technical support inquiries via phone, email, or in-person and provide timely solutions to end-user's IT issues, while documenting details via a ticketing system.
Diagnose and troubleshoot hardware, software, and network-related issues.
Assist with the installation, configuration, and maintenance of software applications and hardware devices.
Perform system refreshes, upgrades, software updates, and hardware maintenance tasks as required, while following and maintaining documentation of process.
Utilize and help update knowledge management system pertaining to IT support items.
Participate in hardware life-cycle management process and asset tracking.
Nonbusiness hours on-call support rotation as needed.
Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems
Assist with other facets of IT operations and projects as needed.
Qualifications:
High school diploma or equivalent
Excellent oral and written communication
Strong problem-solving skills, attention to detail and the ability to work both independently and as part of a team.
1 to 3 years of experience with imaging, maintaining, and troubleshooting personal computers, mobile devices, and printers.
1 to 3 years of technical knowledge of Microsoft Windows and MAC OS operating systems
1 to 3 years of experience with troubleshooting Microsoft's M365 suite of applications
Familiar with Microsoft's Active Directory and Group Policies
(Depending on the site) Knowledge of RF Guns and Label Printers
Ability to manage and deliver multiple priorities in a timely fashion.
Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$55,000 to $60,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2026-04-19 22:10:59
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JOB DESCRIPTION
The Technician, IT Support is responsible for maintaining, supporting and troubleshooting desktops, laptops, RF handhelds, and mobile devices, as well as providing end user support.
Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations.
Assist with SOX compliance, and general IT security best practices.
Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc.).
Responsibilities:
Respond to technical support inquiries via phone, email, or in-person and provide timely solutions to end-user's IT issues, while documenting details via a ticketing system.
Diagnose and troubleshoot hardware, software, and network-related issues.
Assist with the installation, configuration, and maintenance of software applications and hardware devices.
Perform system refreshes, upgrades, software updates, and hardware maintenance tasks as required, while following and maintaining documentation of process.
Utilize and help update knowledge management system pertaining to IT support items.
Participate in hardware life-cycle management process and asset tracking.
Nonbusiness hours on-call support rotation as needed.
Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems
Assist with other facets of IT operations and projects as needed.
Qualifications:
High school diploma or equivalent
Excellent oral and written communication
Strong problem-solving skills, attention to detail and the ability to work both independently and as part of a team.
1 to 3 years of experience with imaging, maintaining, and troubleshooting personal computers, mobile devices, and printers.
1 to 3 years of technical knowledge of Microsoft Windows and MAC OS operating systems
1 to 3 years of experience with troubleshooting Microsoft's M365 suite of applications
Familiar with Microsoft's Active Directory and Group Policies
(Depending on the site) Knowledge of RF Guns and Label Printers
Ability to manage and deliver multiple priorities in a timely fashion.
Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$55,000 to $60,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2026-04-19 22:09:49
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Company Description
RAS Supply Chain Integrity is the global authority in stock integrity audit and supply chain stock compliance.
With over 30 years of experience and headquarters in Bromley, UK, the company specializes in uncovering the truth in stock movement without providing warehousing or transportation services with with unique service concepts created such as Good Faith Receiving, Picker Accuracy, and Direct-to-Store delivery audits.
Its proprietary technology platform, RAS Prosper™, and a network of 600+ trained auditors deliver scalable, precise insights that help major global Food, Fashion, and DIY retailers and suppliers reduce losses, enhance stock accuracy, and meet regulatory and ESG requirements.
RAS is the trusted partner when stock accuracy, accountability, and trust in the supply chain are the priority.
Role Description
This is a full-time remote working position with some site/office working for the Information Technology Delivery Manager.
The candidate could be based UK wide, but majority of our vendors are south of England based, whilst our site locations are UK wide.
As IT Delivery Manager, you'll be a key member of the business's senior leadership team, accountable for all aspects of IT service delivery, infrastructure, and innovation across the company.
You will lead internal support and development teams, oversee software portals, external vendors, manage systems hosted in AWS, and ensure the continued evolution, resilience and security of RAS SCI's technology stack.
You'll also play a proactive role in shaping future capabilities through innovation, working closely with operational teams across multiple sites.
Remuneration
The remuneration for this role starts at £53,000, with the ability to offer a higher salary for candidates who bring exceptional experience and a strong track record in IT leadership and service delivery.
This package also includes reimbursement of business-related expenses, acknowledging the travel and engagement required across operational sites and vendor locations.
This structure ensures the role remains competitive while rewarding the depth of expertise and strategic value the position brings to the organisation.
Key Responsibilities
Leadership & Operational Management
Act as a senior leader in the business, collaborating with other department heads on business-wide strategic and operational decisions and ability to influence senior stakeholders and translate business goals into clear technology priorities.
Lead and develop the 1st Line Support team, ensuring customer-focused, SLA-driven service via the Jira helpdesk.
Line-manage SQL developers, ensuring performance, availability and reliability of data-driven systems.
Oversee the Data Processing team via its team lead, ensuring that audit and operational data is processed with speed and accuracy.
Innovation & Continuous Improvement
Serve as a driver of technology innovation, constantly reviewing and proposing improvements to hardware, systems, tools, and workflows that add value to the business and its customers.
Regularly visit operational sites and engage directly with end users and field teams to understand pain points, gather feedback, and develop real-world solutions.
Identify and trial new hardware, platforms, integrations, or automations that improve efficiency, scalability, or data visibility across the business.
Lead the development and integration of AI‑driven systems and processes, exploring opportunities to automate workflows, enhance data insights, and drive innovation across the business.
System & Platform Administration
Administer and manage Microsoft 365 (M365) including Exchange, SharePoint, Teams, security and licensing.
Manage internal support systems and change requests via Jira, ensuring a structured, auditable approach to change and problem management.
Oversee desktop support and hardware lifecycle, ensuring devices are secured, maintained and compliant.
This role is being managed by RAS Supply Chain Integrity.
For a confidential chat about this vacancy or other opportunities, call 01689 879444 or 07769280962.
By applying, you consent to us holding and processing your data in line with UK GDPR.
To access, correct, erase, or restrict use of your data, contact jobsatsupplychainintegrity.careers@supplychainintegrity.eu. ....Read more...
Type: Permanent Location: Milton Keynes, England
Salary / Rate: Up to £53000 per annum
Posted: 2026-04-16 12:30:09
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IT SUPPORT ADMINISTRATOR MANCHESTER (Ad hoc travel to Blackburn) UP TO £28,000 + TRAINING & DEVELOPMENT + CAREER PROGRESSIONTHE OPPORTUNITY: We're recruiting on behalf of a well-established and growing professional services firm with a national presence.
With offices across the UK and a strong reputation for delivering high-quality services, they are now seeking an IT Administrator to join their Manchester-based team.This is a fantastic opportunity for an IT professional to work closely with the Head of IT, supporting and maintaining infrastructure across multiple sites.
The role offers excellent exposure to a broad range of technologies, systems, and projects, making it ideal for someone looking to develop their technical expertise and progress their IT career.You'll be part of a collaborative and supportive environment where continuous improvement, training, and development are actively encouraged.
This would suit someone from an IT Administrator, IT Support Technician, Technical Support Associate, First Line Support Advisor or similar IT Support role looking to progress!THE IT SUPPORT ADMINISTRATOR ROLE:
Providing 1st/2nd line support to users across multiple offices (on-site and remote)
Maintaining and supporting IT infrastructure including servers, networks, desktops and remote devices
Managing and supporting Microsoft 365, Active Directory and Azure environments
Installing, configuring and upgrading hardware and software
Diagnosing and resolving system and network issues efficiently
Supporting IT security, backups and business continuity processes
Assisting with IT infrastructure projects and system improvements
Liaising with external suppliers to source and implement IT solutions
Managing user access, permissions and password resets
Supporting mobile device management and remote access systems
Maintaining IT hardware including laptops, PCs and printers
Delivering user training, support and technical guidance
Creating and maintaining IT documentation, policies and procedures
Monitoring system performance and identifying areas for improvement
THE PERSON:
Experience in an IT Administrator, IT Support Technician, Technical Support Associate, First Line Support Advisor or similar IT Support role
Strong knowledge of Microsoft technologies including Office 365, Azure and Active Directory
Experience supporting Windows environments (Windows 10/11 and Servers)
Strong troubleshooting and problem-solving skills
Excellent communication skills with the ability to explain technical issues clearly
A proactive and organised approach, with the ability to manage multiple tasks
A team player with a positive and flexible attitude
Full UK driving licence and willingness to travel between sites when required
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Duration: Perm
Salary / Rate: £26000.00 - £28000.00 per annum + Progression + Hybrid
Posted: 2026-04-14 10:12:32
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Design and Development of software to build, test and support the client delivery against defence industry requirements.
You will analyse software design, development, testing and delivery with a focus on integration and user acceptance testing or UAT.
The company develop, manufacture and supply maritime navigation and surveillance radar display systems.
Requirements
Software test experience on PCs running Windows.
Experience writing test plans, ideally building software or software installers.
Defence, Mathematical, highly technical or Engineering background.
Scripting or programming ability to automate builds and testing.
Good Engineering Degree with Software Content or equivalent.
Responsibilities
Writing and running Test Cases
Building and testing software to support products and services.
Own and maintaining software build and test specifications. ....Read more...
Type: Permanent Location: Enfield, England
Start: ASAP
Duration: Permanent
Salary / Rate: £43000 - £52000 Per Annum None
Posted: 2026-04-10 14:29:25
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Desktop Support Analyst - London
(Desktop Support Analyst, IT Support, 2nd Line Support, Systems Administration, Office 365, Windows 10, Windows Server, Infrastructure Engineer, Support, Networking, Windows 10, Windows Server, Azure AD, Microsoft Intune, Desktop Support Analyst, IT Support, 2nd Line Support, Urgent)
Our client is a highly reputable specialist within the insurance market.
They have been a market leader for many years and are currently on the lookout for an exceptional Desktop Support Analyst with previous support experience and excellent communications skills to support all IT infrastructure within this growing business.
The successful candidate will be expected to provide physical hands-on support, telephone support, systems administration including Office 365 and Windows and resolve day‑to‑day IT incidents to help keep the business running smoothly.
You will be expected to support users with desktop, laptop, software and peripheral issues and escalate more complex problems to the IT Manager where appropriate, with lots of opportunities to learn how to resolve these issues independently.
A basic understanding of Azure AD environments, some Network troubleshooting and any experience managing devices via Microsoft Intune, would be highly beneficial.
A strong communicator with a helpful, user‑focused approach is essential, as is a positive attitude, curiosity about IT Systems and a genuine desire to learn and progress.
If you are proactive, keen to grow, and enjoy solving problems for people, this role will suit you perfectly.
This is a rare opportunity to join and have a huge impact within a truly exciting and established business.
The company is quick to recognize talent and keen to nurture and develop it, as such your career with the company will go as far as your ambitions take you.
The exceptional career opportunity really makes this an elite environment for Desktop Support Analysts.
Salary: £30k - £35k + Excellent Bonus + Unbeatable Benefits
To apply for this position please send your CV to Nathan Warner at Noir.
NOIRUKTECHREC
NOIRUKREC ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £30000 - £35000 per annum + Bonus + Pension + Benefits
Posted: 2026-04-02 09:32:08
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Desktop Support Analyst - Financial Services Technology - London
(Key skills: Desktop Support, Windows 10/11, Office 365, Active Directory, Azure AD, Exchange, Hardware Support, AV Support, Cisco CUCM, Networking, End User Support, Financial Services)
Are you a customer-focused Desktop Support Analyst who thrives in fast-paced financial environments? Do you enjoy providing hands-on technical support while working closely with business users and senior stakeholders? This is an excellent opportunity to join a high-performing financial services organisation supporting critical front and back-office users.
Our client, a well-established financial services firm, is seeking a Desktop Support Analyst to join their London-based technology team.
You will provide high-quality end-user support across trading, corporate and operational teams, ensuring systems remain reliable, responsive and aligned with business needs.
In this role, you will deliver a blend of hands-on support and proactive service improvement across desktop, laptop and mobile environments.
You will troubleshoot hardware and software issues, support Microsoft desktop technologies and provide excellent client-facing support to users across the business.
The role also includes supporting meeting rooms and video conferencing solutions, ensuring seamless collaboration across global teams.
You will work with technologies including Windows 10/11, Office 365, Active Directory and Azure, alongside supporting Exchange environments, printers and shared resources.
Experience troubleshooting networking and connectivity issues will be important, as well as managing user permissions, NTFS access and shared drives.
You will also assist with device builds, deployments and lifecycle management across the organisation.
The position involves supporting telephony and collaboration platforms, including exposure to Cisco CUCM, as well as assisting with AV and conferencing setup.
You will also support desktop hardware, peripherals and end-user devices, ensuring users are fully operational at all times.
Strong troubleshooting ability and a proactive approach to service delivery are essential.
The ideal candidate will bring proven Desktop Support experience within a professional or financial services environment, excellent communication skills and a strong customer-first mindset.
You should be comfortable working independently, prioritising incidents and supporting users at all levels of the organisation.
Flexibility for occasional out-of-hours support may be required.
This is a fantastic opportunity to join a collaborative financial services technology team where you will play a key role in supporting business-critical users and maintaining a high-quality IT service.
Location: London, UK Salary: £55K - £60K + Bonus + Benefits
Applicants must be based in the UK and have the right to work in the UK.
NOIRUKTECHREC NOIRUKREC ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £55000 - £60000 per annum + + Bonus + Benefits + Pension
Posted: 2026-03-30 01:02:35
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Service Desk Engineer - Central Birmingham
3 month contract
£200 - £250 p/d (please note; this role is inside IR35)
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.
You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required.
You'll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation.
Core responsibilities:
, Provide first point of contact technical IT support - both remotely and physically
, Support projects as required, such as a current laptop build and deployment project
, Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.
, Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software
, Maintain Active Directory including management of end-user accounts
, Perform basic security administration tasks
, Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
Skills required:
, Previous experience working in a support role
, Experience supporting Microsoft Windows Server based Infrastructure
, Experience with Windows 10, Office 365, Active Directory
, Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.
, Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
, Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured
, Possess excellent communication skills with the ability to explain technical concepts to non-technical users
, Possess a positive can-do attitude and be able to communicate with users of all different technical levels ....Read more...
Type: Contract Location: Birmingham, England
Start: ASAP
Duration: 3 months
Salary / Rate: £200 - £250 per day + inside IR35
Posted: 2026-03-26 11:08:58
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JOB DESCRIPTION
The Technician, IT Support is responsible for maintaining, supporting and troubleshooting desktops, laptops, RF handhelds, and mobile devices, as well as providing end user support.
Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations.
Assist with SOX compliance, and general IT security best practices.
Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc.).
Responsibilities:
Respond to technical support inquiries via phone, email, or in-person and provide timely solutions to end-user's IT issues, while documenting details via a ticketing system.
Diagnose and troubleshoot hardware, software, and network-related issues.
Assist with the installation, configuration, and maintenance of software applications and hardware devices.
Perform system refreshes, upgrades, software updates, and hardware maintenance tasks as required, while following and maintaining documentation of process.
Utilize and help update knowledge management system pertaining to IT support items.
Participate in hardware life-cycle management process and asset tracking.
Nonbusiness hours on-call support rotation as needed.
Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems
Assist with other facets of IT operations and projects as needed.
Qualifications:
High school diploma or equivalent
Excellent oral and written communication
Strong problem-solving skills, attention to detail and the ability to work both independently and as part of a team.
1 to 3 years of experience with imaging, maintaining, and troubleshooting personal computers, mobile devices, and printers.
1 to 3 years of technical knowledge of Microsoft Windows and MAC OS operating systems
1 to 3 years of experience with troubleshooting Microsoft's M365 suite of applications
Familiar with Microsoft's Active Directory and Group Policies
(Depending on the site) Knowledge of RF Guns and Label Printers
Ability to manage and deliver multiple priorities in a timely fashion.
Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$55,000 to $60,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2026-03-20 14:09:25
-
JOB DESCRIPTION
The Technician, IT Support is responsible for maintaining, supporting and troubleshooting desktops, laptops, RF handhelds, and mobile devices, as well as providing end user support.
Primary functions also include the tracking of leased assets, and the proactive analysis of currently deployed technology and provide recommendations for future optimizations.
Assist with SOX compliance, and general IT security best practices.
Also assists with non-endpoint related projects such as site upgrades (wireless and wired networks, phone system, etc.).
Responsibilities:
Respond to technical support inquiries via phone, email, or in-person and provide timely solutions to end-user's IT issues, while documenting details via a ticketing system.
Diagnose and troubleshoot hardware, software, and network-related issues.
Assist with the installation, configuration, and maintenance of software applications and hardware devices.
Perform system refreshes, upgrades, software updates, and hardware maintenance tasks as required, while following and maintaining documentation of process.
Utilize and help update knowledge management system pertaining to IT support items.
Participate in hardware life-cycle management process and asset tracking.
Nonbusiness hours on-call support rotation as needed.
Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems
Assist with other facets of IT operations and projects as needed.
Qualifications:
High school diploma or equivalent
Excellent oral and written communication
Strong problem-solving skills, attention to detail and the ability to work both independently and as part of a team.
1 to 3 years of experience with imaging, maintaining, and troubleshooting personal computers, mobile devices, and printers.
1 to 3 years of technical knowledge of Microsoft Windows and MAC OS operating systems
1 to 3 years of experience with troubleshooting Microsoft's M365 suite of applications
Familiar with Microsoft's Active Directory and Group Policies
(Depending on the site) Knowledge of RF Guns and Label Printers
Ability to manage and deliver multiple priorities in a timely fashion.
Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$55,000 to $60,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2026-03-20 14:08:41
-
Our client is a well-established local organisation in Poole, the business delivers specialist products and services to a diverse customer base across multiple sectors and relies on robust, modern IT systems to support its operations.
This is an excellent opportunity to join a stable company with a collaborative culture, strong internal support, and a commitment to continuous improvement.
The successful candidate will become part of a small, professional IT team supporting users across the business.
You will act as a key point of contact for internal IT support, ensuring systems run smoothly and users receive timely assistance, the position is office based Monday to Friday paying up to £30,000pa DOE.
Duties for the Successful IT Support Technician
- Providing day-to-day technical support to staff
- Troubleshooting hardware, software, and connectivity issues
- Setting up new equipment and user accounts
- Maintaining systems through updates and preventative maintenance
- Supporting telephony and business applications
- Managing and resolving support tickets
- Assisting with IT projects, upgrades, and improvements
Skills and experience required for the successful IT Support Technician:
- Proven experience in an IT support or service desk role, or relevant IT qualifications
- Strong hands-on skills in diagnosing and repairing hardware issues
- Solid knowledge of Microsoft Windows desktop environments, Windows Server, and Microsoft Office
- Good understanding of basic networking principles (e.g.
connectivity, IP, troubleshooting)
- Familiarity with business systems such as CRM, ERP, or IT service management platforms
- Highly organised with strong attention to detail and a logical mindset
Benefits for the Succesful IT Technician:
- Additional holidays for life events
- Holiday buy and sell scheme
- Maternity pay
- Free parking
- Free eye test
- Health and wellbeing scheme
If you are an experienced IT Support Technician looking for your next challenge, please apply with your CV and Yasmin will call you. ....Read more...
Type: Permanent Location: Poole,England
Start: 17/03/2026
Salary / Rate: £27000 - £30000 per annum
Posted: 2026-03-17 22:22:03
