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We're supporting a global engineering and technology business with the hire of an IT Support Administrator.
This is a hands-on first and second-line support role covering user support, Microsoft 365, Active Directory, Azure, devices, security controls and general IT administration.
Responsibilities
Provide onsite and remote IT support
Administer Active Directory, users, permissions and Group Policy
Set up laptops, desktops and mobile devices
Support Microsoft 365, Azure and business applications
Troubleshoot hardware, software and network issues
Maintain IT assets, licences and documentation
Support MFA, endpoint protection, patching and encryption
Work with MSPs and external vendors
Support onboarding, offboarding and IT projects
Requirements
First and second-line IT support experience
Strong Microsoft 365, Active Directory and cloud knowledge
Good troubleshooting skills across hardware, software and networks
Clear communication and user support skills
Strong attention to detail and security awareness
Useful
SAP or ERP experience
MSP experience
Microsoft, CompTIA A+, Network+ or Security+ certifications
Cyber Essentials or ISO 27001 exposure
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Type: Permanent Location: Havant, England
Posted: 2026-05-21 14:08:42
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Our client is looking for an experienced IT Support Engineer (2nd/3rd Line) to join their IT team.
This is an excellent opportunity for a hands‑on technical professional who enjoys working across modern Microsoft technologies in a collaborative, fast‑paced environment.You will be a key technical resource within a small IT team, taking ownership of complex support issues, contributing to continuous improvement, and ensuring the reliability and security of IT services across the business. The RoleAs an IT Support Engineer, you will provide 2nd and 3rd line support across infrastructure, cloud and end‑user environments, acting as a primary escalation point for technical issues.
You will work closely with the IT Technical Lead, support ongoing projects and play an important role in maintaining service continuity and security.This role offers broad exposure to Microsoft cloud technologies, Azure, endpoint management and security. Key Responsibilities-Provide 2nd and 3rd line IT support across cloud, infrastructure and end‑user services-Act as a primary escalation point for complex technical issues-Support user onboarding and offboarding, including laptop builds, device configuration (Windows and Mac) and mobile devices-Troubleshoot and support:-Microsoft 365 (Exchange, Teams, SharePoint)-Entra ID (Azure AD), Conditional Access and identity management-Intune and endpoint management-Windows desktop and server environments-Support and maintain Azure and cloud‑based services-Assist with security configuration and monitoring, including Microsoft Defender, identity protection, endpoint security and patching-Perform root cause analysis and implement long‑term technical fixes-Support compliance with security and governance frameworks such as ISO 27001 and Cyber Essentials-Contribute to IT projects, system upgrades and deployments-Create and maintain technical documentation and knowledge base articles-Work closely with the IT Technical Lead and provide cover when required-Liaise with third‑party vendors and service providers Skills & ExperienceEssential-Proven experience in an IT support role covering 2nd and 3rd line responsibilities-Strong experience with:-Microsoft 365-Entra ID / Active Directory-Intune / endpoint management-Azure (administration, networking and identity)-Solid understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)-Experience supporting Windows server and desktop environments-Knowledge of Microsoft security tools and best practices-Strong troubleshooting skills across multiple systems-Experience working within a small to mid‑sized IT team Desirable-PowerShell scripting or automation experience-Backup and disaster recovery exposure (e.g.
Veeam)-Experience with Dynamics 365 or other business systems-Familiarity with ITIL‑aligned processes
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Type: Permanent Location: London, England
Start: 07/05/2026
Salary / Rate: £36000 - £42000.00 per annum
Posted: 2026-05-07 14:39:47
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London / Remote, £65,000 - £75,000 + BenefitsAs part of a continued period of growth and technology evolution, an experienced and commercially minded Technology Operations Lead is required to take ownership of a modern, partner-led IT function where success is built on collaboration, trust and strong consultative relationships, not internal headcount.Working closely with a highly experienced CIO-level consultant and senior leadership team, this role is fundamentally about building and orchestrating high-performing partnerships across a carefully selected network of third-party technology providers.
You will act as the critical link between the business and its technology ecosystem, ensuring all parties operate with shared accountability, clear communication and a genuine sense of ownership.Rather than adopting a traditional in-house IT model, the organisation has made a deliberate decision to leverage specialist external partners across infrastructure, development, cyber security and support.
As such, your role is not to “do” everything, but to bring people together, challenge constructively, align priorities and drive the right outcomes, ensuring technology consistently supports and enables the wider business.Alongside operational leadership, you will take a proactive role in identifying, documenting and managing technology-related risks, ensuring appropriate mitigation strategies are in place and continuously reviewed in line with business priorities and evolving threats.This is a hands-on, high-impact role where success is defined by your ability to lead through influence, build trusted relationships and create a culture of partnership across internal stakeholders and external suppliers alike.Key Responsibilities
Act as the primary interface between the business, end users and third-party technology partners
Coordinate day-to-day IT operations, ensuring smooth delivery of infrastructure, support and platform services
Manage and develop supplier relationships, driving a collaborative, partnership-led approach to problem solving
Take ownership of IT incidents and service issues, coordinating resolution across multiple stakeholders
Translate business requirements into clear, actionable briefs for external providers
Challenge and validate supplier solutions, ensuring quality, suitability and value
Monitor service performance against SLAs and KPIs, proactively identifying risks and improvements
Identify, document and maintain a clear view of technology and operational risks, ensuring appropriate mitigation and treatment plans are in place
Work with internal stakeholders and external partners to manage and reduce risk exposure across infrastructure, security and service delivery
Ensure appropriate escalation of technical, operational or security-related risks and issues
Support onboarding of new technologies, partners and services as the business evolves
Contribute to the ongoing development of the technology roadmap alongside senior leadership
Provide hands-on support across device management, first-line staff queries and troubleshooting, alongside domain administration, supplier liaison and user training
Skills & Experience
Strong background in IT infrastructure or end-user technology, ideally progressed from hands-on technical roles (e.g.
support, desktop, infrastructure engineering)
Proven experience managing third-party IT vendors and delivering outcomes through a partnership model
Experience identifying and managing IT or operational risks, including documentation and mitigation planning
Ability to coordinate multiple stakeholders and suppliers without defaulting to “hands-on fixing”
Good understanding of cloud environments, Microsoft technologies and modern infrastructure landscapes
Awareness of cyber security principles and when to appropriately engage specialist providers
Experience operating in environments where IT services are largely outsourced or partner-delivered
Excellent relationship management and communication skills across technical and non-technical audiences
Commercially aware, pragmatic and solutions-focused
Highly self-motivated, proactive and comfortable working autonomously
Strong communication skills to effectively support both internal teams and external partners
As the successful applicant, you'll be naturally collaborative and consultative in approach, with the judgement to know when to challenge, when to escalate and when to step back and let specialist partners deliver.The position is remote, with occasional travel to London and supplier locations as required.If you're looking for a role where you can take real ownership, build meaningful partnerships and play a central role in shaping how technology is delivered across a fast-growing organisation, we would be very interested to hear from you.
Apply now! ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £65000 - £75000 per annum + Benefits
Posted: 2026-05-05 23:35:04
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IT Support AnalystUp to £28,000 DOESouth West London
The role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key duties
Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary.
Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary.
Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
Image laptops and desktops using SCCM.
Create and manage user accounts using Active Directory and MS Exchange and Office 365.
Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
Respect confidentiality of customer information and promote adherence to security policies.
Maintain accurate records of IT assets
Skills required
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics.
Must have CompTIA certifications at least one partIdeal: Software packaging, OS deployment (SCCM) and PowerShell.
Company overview
Our client is a leading specialist in providing integrated marketing amongst other things.
With over 800 employees in the business you will provide support across offices in and around London.
Their belief in people is the driver behind everything they do.
The company strives to attract talented IT engineers that are specialists in their fields.
Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally.
In addition to this commitment, talent and sheer hard work gets noticed and rewarded.
For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
Benefits
Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pmBase salary will be up to £28k25 days' annual leave Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career pathContinual professional development plansExcellent benefits such as company pension/healthcare/season ticket loanAccess to onsite gym
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Type: Permanent Location: West London, England
Start: 17/05/2026
Salary / Rate: £28000.00 - £30000.00 per annum
Posted: 2026-04-24 10:42:21
