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Operations Manager - Automotive Workshop
Site-based in West Bromwich, West Midlands
Candidates could be based in or around West Bromwich, Birmingham, Wolverhampton, Walsall, Dudley, Stourbridge, Halesowen, Kingswinford, Sutton Coldfield, Solihull, Cannock, Lichfield, Bromsgrove or the wider Black Country and West Midlands region.
Salary - £50,000 - £65,000 + Bonus + Professional Coaching + Employee Assistance Programme + Christmas Bonus + Team socials including monthly BBQ and weekly breakfast events + Monday to Friday working pattern
Running a workshop isn't just about keeping vehicles moving.
It's about balancing people, process, performance and planning to deliver on every promise you make to customers.
We're working with a family-run business with a simple philosophy: look after your people and they'll look after your customers.
It's a culture that's won awards, helped them grow, and created an environment where people genuinely want to stay and build their careers.
As they continue to expand their operation, invest in new capabilities and prepare for the future of vehicle maintenance, we're looking for an Operations Manager who wants more than just another management role.
This is an opportunity to help shape the direction of the business for years to come.
The Role
You'll be a key member of the Senior Leadership Team, working alongside the Commercial Manager, Workshop Controller and Finance Manager to ensure the business has the people, systems, capacity and investment needed to deliver today while preparing for tomorrow.
This is a strategic leadership position, but it's also a hands-on role.
You'll spend time planning for the future, improving processes and driving performance, while remaining close enough to the operation to support the team whenever required.
Four areas you'll own
Capacity & Growth
Forecast staffing, shift patterns and resource requirements
Plan future workshop capacity, tooling and equipment needs
Support customer onboarding and operational readiness for new contracts
Help ensure the business stays ahead of demand, not behind it
Performance & Delivery
Vehicle availability
Turnaround times
First-time fix rates
PMI compliance
Labour productivity and efficiency
Customer service performance
Process, Systems & Compliance
Own and improve operational systems and procedures
Drive continuous improvement across the customer journey, from booking through to invoice
Ensure the operation remains safe, compliant and audit-ready
Oversee Health & Safety, risk management and operational governance
People & Leadership
Provide co-leadership to both front-of-house and technician teams
Support recruitment, training and succession planning
Coach managers and help build a high-performing culture
Provide leadership cover for key operational functions when required
About You
You'll be an experienced operational leader who understands both the workshop floor and the commercial realities of running a successful vehicle maintenance operation.
Experience within vehicle maintenance, fleet services or commercial vehicle operations
Proven background in leading teams and managing performance
A technical background, such as a time-served Technician, NVQ Level 3 or equivalent
Experience owning budgets, building forecasts and developing business cases for investment
Strong understanding of operational compliance, workshop processes and Health & Safety
Confidence using Excel, operational reporting tools and fleet management systems
The ability to influence people, drive change and build alignment across teams
A proactive, solutions-focused mindset
What You'll Get
A genuine seat at the leadership table
Ongoing investment through our in-house training academy
The opportunity to shape operational strategy and future growth
Most importantly, you'll join a business that genuinely values its people.
We believe going the extra mile works both ways.
We invest in our team, support personal growth, and create an environment where good people can build long-term careers.
Apply Today
To apply for the position of Operations Manager - Automotive Workshop, job ref 4405KB, please forward your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd, or call 07908 893621 for a confidential discussion.
Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.
Glen Callum Associates is committed to creating diverse and inclusive workplaces.
We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background.
We believe that a variety of perspectives makes a team stronger and a workplace better.
If you need any adjustments during the recruitment process, please let us know. ....Read more...
Type: Permanent Location: West Bromwich, England
Start: 16/11/2026
Salary / Rate: £50000 - £65000 per annum + + bonus + employee assistance programme
Posted: 2026-10-16 11:55:47
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An exciting opportunity has arisen for an experienced Senior Mission Operations Engineer to join a growing space operations team supporting complex satellite missions across their full lifecycle.
This is a broad and technically varied role, with responsibilities spanning mission development, operations preparation, launch and early operations, routine spacecraft operations, mission planning, spacecraft control, anomaly resolution and end-of-life activities.
Unlike more traditionally segmented operations positions, this role provides exposure across a wide range of mission operations disciplines.
Youll have the opportunity to influence operational concepts, develop new tools and processes, and help shape how a growing fleet of spacecraft is operated.
The Role
- Act as an Operations Technical Lead across missions and projects.
- Perform routine and critical real-time spacecraft operations.
- Take on a range of operational responsibilities including Mission Manager, Spacecraft Operations Engineer, Mission Planning and Spacecraft Controller.
- Develop and maintain mission operations procedures, tools, scripts and documentation.
- Support mission planning, scheduling, on-call operations and coordination with spacecraft, ground systems and flight dynamics teams.
- Contribute to mission operations concepts and requirements across space and ground segments.
- Support operations preparation, including operability requirements, FDIR and flight software analysis.
- Prepare and deliver mission operations training and simulation/rehearsal campaigns.
- Participate in major mission reviews and identify operational risks during mission development.
- Monitor spacecraft health and performance and investigate anomalies.
- Develop innovative operational solutions to enable a small team to efficiently control multiple spacecraft.
- Provide technical guidance and mentoring to less experienced team members.
The role is predominantly 9-to-5 with hybrid office/home working, although longer days and periods of consecutive onsite working will be required during critical mission phases.
About You
Were looking for an experienced spacecraft operations professional who can operate confidently across multiple disciplines and remain calm and methodical during high-pressure mission activities.
Essential experience includes:
- Degree in a relevant engineering or scientific discipline.
- 5+ years' experience within the satellite/space industry, ideally including real-time spacecraft operations.
- Experience operating LEO spacecraft across multiple mission phases.
- Strong knowledge of satellite subsystems, particularly AOCS/GNC and/or On-Board Data Handling.
- Experience with mission control systems, including procedure development, monitoring and control, mission planning and configuration management.
- Experience with spacecraft performance monitoring and anomaly investigation/resolution.
- Strong problem-solving and root-cause analysis capabilities.
- Excellent attention to detail and the ability to work independently.
- Ability to remain calm, disciplined and accurate during critical mission operations.
- Ability to develop and implement innovative spacecraft operations concepts.
- Eligible to obtain, or currently holding, SC security clearance or higher.
Desirable Experience
Experience with the following would be advantageous:
- SCOS-2000 or similar mission control systems.
- Formation flying, rendezvous or close-proximity satellite operations.
- Spacecraft systems engineering.
- Flight dynamics and orbital mechanics.
- Operations preparation and mission planning tools.
- ECSS standards relating to ground systems and operations.
- Developing operational concepts for small, highly capable mission control teams.
Whats on Offer?
- Hybrid working in Oxfordshire.
- Optional 9-day fortnight working pattern.
- 25 days' holiday, increasing with service, plus bank holidays.
- Private healthcare, life insurance and long-term sick pay.
- Relocation support may be available.
- Modern engineering and mission operations facilities.
- Collaborative and internationally diverse working environment.
This is a particularly strong opportunity for a Senior Mission Operations Engineer looking to broaden their responsibilities beyond traditional spacecraft control, with genuine influence over mission operations strategy, processes and execution.
TT ....Read more...
Type: Permanent Location: Oxfordshire,England
Start: 12/10/2026
Salary / Rate: £60000 - £94000 per annum, Benefits: Hybrid working with 9/75 work pattern, private healthcare, & more!
Posted: 2026-10-12 08:04:04
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Mobile Service Technician (Telehandlers & Forklifts) Leicester.
Salary: £38,000 + Company Vehicle + 25 Days Holiday + Bank Holidays + Pension + Life Assurance + Ongoing Training + Career Progression + Employee Discounts + Xmas shutdown.
Location: Field Based, paid Door to Door.
OT after 40 hours.
OTE £57,000 PLUS
Are you an experienced Mobile Service Technician with a background in Telehandlers and Forklift Trucks? Do you enjoy working independently, solving technical challenges, and delivering first-class customer service? If so, this could be the ideal opportunity for you.
A leading specialist in materials handling equipment, trusted by businesses across the UK for its expertise and customer service.
With a modern fleet, ongoing investment in training, and a strong commitment to employee development, the company offers excellent long-term career prospects.
Engineers are supported with the latest tools, technology, and manufacturer training, creating an environment where skills are valued and rewarded.
As a Mobile Service Technician, you will be responsible for ensuring customer equipment remains safe, reliable, and operating at peak performance.
Working from a fully equipped service vehicle, you will attend customer sites to carry out servicing, maintenance, diagnostics, and repairs on Telehandlers, forklifts, and associated equipment.
Service, maintain, and repair Telehandlers, forklift trucks, and associated plant equipment.
Diagnose mechanical, hydraulic, electrical, and engine-related faults.
Attend customer sites to carry out planned maintenance and inspections on Telehandlers and related machinery.
Respond to breakdowns and provide effective fault-finding and repair solutions.
Complete detailed service reports and maintain accurate maintenance records.
Ensure all work is carried out safely and in line with company standards.
Build positive relationships with customers through excellent communication and service.
Work closely with the operations team to identify service improvements and maximise equipment uptime.
Additional benefits
Life Assurance (3x Salary)
Free Tool Hire Benefits
Employee Discounts and Rewards Platform
Cycle to Work Scheme
Recommend a Friend Bonus Scheme
Long Service Awards
Health Cash Plan Options
Mobile Phone and Retail Discounts
....Read more...
Type: Permanent Location: Leicester, England
Start: ASAP
Salary / Rate: £38000 - £50000 per annum
Posted: 2026-10-11 10:00:09
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A Field Service Engineer is sought to join a specialist fleet technology business in London (inside the M25), supporting the delivery of field service operations across customer sites by carrying out reactive repairs, planned preventative maintenance, audits, and installation work on vehicle-based technology and associated equipment.
The Field Service Engineer, London (inside the M25), will be expected to develop your understanding in the field, learning from senior engineers and the wider Field Service team in technical areas, service processes and best practice.
This may include fault diagnostics, installation work, maintenance procedures, reporting systems, and safe working practices across customer sites and vehicle-based technology environments.
Responsibilities include:
Attend customer sites to complete reactive service calls and planned maintenance tasks as scheduled by the Customer Support Team.
Assist with installation and upgrade works in collaboration with the Projects Team when required.
Diagnose faults, identify solutions, and carry out repairs to restore equipment to full working order.
Accurately record all service, maintenance, and installation activities using company systems and reporting processes.
Ensure all work is completed safely, efficiently, and in line with company and customer standards.
Follow the company returns process by correctly handling, documenting, and returning faulty or removed parts.
Build and maintain positive working relationships with customers, acting as a professional representative of the business.
Support audits and inspections of installed equipment where required.
Attend customer meetings or site visits with management when needed.
Look after company equipment, tools, and vehicle, ensuring they are used responsibly and kept in good condition.
Key skills & experience:
Practical, hands-on technical experience (engineering, electrical, mechanical, IT hardware, telecommunications, or similar).
Strong fault-finding and problem-solving skills.
Ability to work independently and manage your own workload in the field.
Strong communication and customer service skills.
Full UK driving licence.
Comfortable working at height where required.
Willing and able to work permanent night shifts.
Positive attitude, reliability, and a proactive approach to learning.
How to apply:
Apply now for the Field Service Engineer role in London (inside the M25).
Send your CV to adighton@redlinegroup.Com or call Adam on 01582878821 ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £30000 - £35000 per annum
Posted: 2026-10-06 15:43:27
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JOB DESCRIPTION
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assisting the Warehouse Manager with smooth operations in the main warehouse. Supporting our field personnel by staging supplies and equipment for upcoming projects. Provide professional customer service to all customers. Accountable for the movement and appearance of all materials and equipment in and out of the warehouse. Assisting the BRS manager with a high level of service and efficiency. Strengthen existing relations with current vendors/suppliers. Electronic (software/barcode) and physical receiving, tracking, and stocking materials and supplies. Fill supply requisitions. Pick up / Deliver Supplies when necessary. Ensure there is sufficient stock for BRS work crews. Prepare for weekly Remediation Projects, including materials, supplies, and equipment. Loading of all trucks and trailers. Equipment maintenance, repair, disinfecting, and calibrating. General maintenance of facilities, buildings, and plumbing. Oversee Vehicle -Fleet Service (PM) schedules and expedite vehicle service.
OTHER REQUIREMENTS:
Experience in warehouse work Mechanical abilities include small engine knowledge and repair. Must be able to deal with all levels of management.
Lifting heavy items and working with chemicals. Overnight absences are not required but can be broached during an emergency call. Computer literate. This position requires extreme flexibility with the ability to handle several tasks at once. Position requires the ability to set priorities and to follow up on tasks delayed due to unforeseen circumstances. Detail Oriented skills and good organizational skills. This position will require the ability to assume additional responsibilities as the firm continues to grow or as needed by the immediate supervisor. General Mechanical abilities for equipment repair and troubleshooting. Local travel is required, with the possibility of out-of-town travel on an as-needed basis.
WORKING CONDITIONS:
Exposure to hazardous/disagreeable conditions in the work environment. Lifting heavy items and working with chemicals.Apply for this ad Online! ....Read more...
Type: Permanent Location: Clearwater, Florida
Posted: 2026-10-06 15:12:35
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JOB DESCRIPTION
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assisting the Warehouse Manager with smooth operations in the main warehouse. Supporting our field personnel by staging supplies and equipment for upcoming projects. Provide professional customer service to all customers. Accountable for the movement and appearance of all materials and equipment in and out of the warehouse. Assisting the BRS manager with a high level of service and efficiency. Strengthen existing relations with current vendors/suppliers. Electronic (software/barcode) and physical receiving, tracking, and stocking materials and supplies. Fill supply requisitions. Pick up / Deliver Supplies when necessary. Ensure there is sufficient stock for BRS work crews. Prepare for weekly Remediation Projects, including materials, supplies, and equipment. Loading of all trucks and trailers. Equipment maintenance, repair, disinfecting, and calibrating. General maintenance of facilities, buildings, and plumbing. Oversee Vehicle -Fleet Service (PM) schedules and expedite vehicle service.
OTHER REQUIREMENTS:
Experience in warehouse work Mechanical abilities include small engine knowledge and repair. Must be able to deal with all levels of management.
Lifting heavy items and working with chemicals. Overnight absences are not required but can be broached during an emergency call. Computer literate. This position requires extreme flexibility with the ability to handle several tasks at once. Position requires the ability to set priorities and to follow up on tasks delayed due to unforeseen circumstances. Detail Oriented skills and good organizational skills. This position will require the ability to assume additional responsibilities as the firm continues to grow or as needed by the immediate supervisor. General Mechanical abilities for equipment repair and troubleshooting. Local travel is required, with the possibility of out-of-town travel on an as-needed basis.
WORKING CONDITIONS:
Exposure to hazardous/disagreeable conditions in the work environment. Lifting heavy items and working with chemicals.Apply for this ad Online! ....Read more...
Type: Permanent Location: Clearwater, Florida
Posted: 2026-10-06 15:11:57
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JOB DESCRIPTION
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assisting the Warehouse Manager with smooth operations in the main warehouse. Supporting our field personnel by staging supplies and equipment for upcoming projects. Provide professional customer service to all customers. Accountable for the movement and appearance of all materials and equipment in and out of the warehouse. Assisting the BRS manager with a high level of service and efficiency. Strengthen existing relations with current vendors/suppliers. Electronic (software/barcode) and physical receiving, tracking, and stocking materials and supplies. Fill supply requisitions. Pick up / Deliver Supplies when necessary. Ensure there is sufficient stock for BRS work crews. Prepare for weekly Remediation Projects, including materials, supplies, and equipment. Loading of all trucks and trailers. Equipment maintenance, repair, disinfecting, and calibrating. General maintenance of facilities, buildings, and plumbing. Oversee Vehicle -Fleet Service (PM) schedules and expedite vehicle service.
OTHER REQUIREMENTS:
Experience in warehouse work Mechanical abilities include small engine knowledge and repair. Must be able to deal with all levels of management.
Lifting heavy items and working with chemicals. Overnight absences are not required but can be broached during an emergency call. Computer literate. This position requires extreme flexibility with the ability to handle several tasks at once. Position requires the ability to set priorities and to follow up on tasks delayed due to unforeseen circumstances. Detail Oriented skills and good organizational skills. This position will require the ability to assume additional responsibilities as the firm continues to grow or as needed by the immediate supervisor. General Mechanical abilities for equipment repair and troubleshooting. Local travel is required, with the possibility of out-of-town travel on an as-needed basis.
WORKING CONDITIONS:
Exposure to hazardous/disagreeable conditions in the work environment. Lifting heavy items and working with chemicals.Apply for this ad Online! ....Read more...
Type: Permanent Location: Clearwater, Florida
Posted: 2026-10-06 15:11:27
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We are recruiting a Production Manager with strong SolidWorks design experience to lead the design and manufacture of specialist fleet vehicle conversions. This is a hands-on role where engineering design is a central responsibility.
Alongside managing workshop production, you will personally create vehicle conversion designs, develop 3D models and 2D manufacturing drawings, and produce accurate bills of materials (BOMs).
You will take ownership of projects from customer requirements and initial concept through to production, installation and completion.
The role would suit a Production Manager, Engineering Manager or Design and Production Manager who combines practical CAD design skills with experience leading manufacturing or workshop teams. The Production Manager role
Personally design and develop vehicle conversion solutions using SolidWorks, including vehicle layouts, mounting brackets, equipment housings and fabricated components.
Create detailed 3D CAD models, assemblies and 2D engineering drawings to support manufacture and installation.
Produce and maintain bills of materials (BOMs), component specifications and build documentation, ensuring accurate information is available for procurement and production.
Translate customer specifications into practical designs that consider available space, installation access, manufacturing processes and cost.
Review and amend designs throughout the build process, resolving fitment issues and incorporating workshop feedback.
Manage drawing revisions, engineering changes and the release of approved designs into production.
Lead day-to-day workshop operations, allocating work and coordinating production schedules, labour and materials.
Support production and installation teams with practical engineering guidance throughout each vehicle build.
Ensure completed conversions meet customer requirements, quality standards, vehicle manufacturer guidelines and applicable safety requirements.
Liaise with customers and suppliers on technical specifications, component selection and project progress.
Improve designs and production methods to reduce build times, material waste and rework.
What we are looking for
Strong hands-on SolidWorks experience, with the ability to independently create 3D models, assemblies and detailed manufacturing drawings.
Experience producing and managing BOMs for manufacture, assembly and procurement.
Production management, workshop management or team leadership experience within vehicle conversion, automotive engineering, fabrication or specialist manufacturing.
A practical understanding of mechanical design, fabrication, assembly and installation processes.
Experience taking engineering projects from concept and design through to manufacture.
The ability to balance hands-on design work with production planning, team leadership and project delivery.
Strong problem-solving skills and a clear focus on quality, safety and manufacturing efficiency.
A relevant engineering qualification or equivalent practical experience.
Experience with vehicles, commercial vehicle conversions, vehicle body building or specialist vehicle equipment would be beneficial.
Knowledge
Salary: £45,000 per annumHours: Monday to Thursday, 7.30am-4.30pm; Friday, 7.30am-2pmHoliday: 28 days ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Salary / Rate: Up to £45000.00 per annum + excellent benefits
Posted: 2026-10-06 11:18:27
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Our client is one of the UK's leading specialist HGV rental businesses, providing flexible and dependable vehicle solutions to customers across a broad range of industries are looking for an Operations Manager who has Rental and Fleet experience.
The Operations Manager will oversee the running of the HGV Rental site, where it currently operates a modern fleet of more than 250 vehicles and has ambitious plans for continued expansion.
The fleet is expected to grow to approximately 350 vehicles, progressing towards 450 vehicles within the next 24 months.
The Role
We are seeking an experienced Operations / Rental Manager to manage the rental function and help prepare the operation for its next stage of growth.
Working closely with senior management and the sales, fleet and workshop teams, you will ensure the right vehicles are available at the right time.
This will involve balancing customer demand, fleet capacity, maintenance requirements and commercial performance.
The position would suit a knowledgeable, practical manager who understands vehicle rental and can introduce the structure, standards and processes required to manage a considerably larger fleet.
Key Duties
Manage the daily performance and coordination of the rental department.
Create an operational plan to accommodate fleet expansion from more than 250 to approximately 450 vehicles.
Review existing working practices and introduce systems, procedures and service standards that can accommodate future growth.
Maintain accurate information covering available, hired, reserved and unavailable vehicles.
Forecast customer requirements and plan fleet capacity accordingly.
Improve vehicle preparation and turnaround between rental periods.
Coordinate with the workshop to prioritise inspections, servicing, repairs and vehicle availability.
Manage the full rental process, from customer enquiry and vehicle allocation through to collection and off-hire.
Allocate work across the rental team and ensure colleagues receive appropriate training and regular feedback.
Use performance information to identify underused vehicles, avoidable downtime and opportunities to increase rental revenue.
Review operating costs and introduce practical measures to improve efficiency and commercial returns.
Maintain accurate rental records, documentation and management reports.
Ensure vehicles are supplied and operated in line with legal, safety and operator-licence requirements.
Resolve service issues promptly while protecting customer relationships and the commercial interests of the company.
Maintain clear communication between the rental, sales, workshop, fleet and finance departments.
Assist with the onboarding and delivery of new customer contracts.
Provide senior management with regular forecasts, operational updates and recommendations.
Contribute to fleet-composition, vehicle-replacement and investment decisions.
About You
The successful candidate will ideally have:
Previous management experience within HGV or commercial-vehicle rental.
Rental-sector experience involving either heavy or light commercial vehicles.
Knowledge of fleet planning, vehicle utilisation and rental processes.
Experience managing an operational team and setting clear performance expectations.
The ability to improve processes and introduce structure within a growing organisation.
Sound commercial judgement and awareness of how fleet decisions affect revenue and profitability.
Knowledge of transport legislation, vehicle compliance and maintenance scheduling.
A calm and decisive approach to operational pressures and customer issues.
Clear communication skills and the ability to work effectively with customers, colleagues and senior management.
Experience using fleet, rental or transport-management software.
A proactive approach to identifying and resolving operational issues.
The ability to develop alongside a rapidly expanding organisation.
What's on Offer
A salary of £45,000-£55,000 per annum.
An important management position within an established company entering a major period of expansion.
The opportunity to influence the future structure and development of the rental operation.
Company pension scheme.
31 days' holiday, including bank holidays, increasing with length of service.
A busy and flexible working environment.
Long-term career-development opportunities as the fleet and wider business expand.
This is an excellent opportunity to become part of an established and growing business at an exciting stage of its development.
For further information or a confidential discussion, please contact E3 Recruitment. ....Read more...
Type: Permanent Location: Huddersfield, England
Start: ASAP
Salary / Rate: £45000 - £55000.00 per annum
Posted: 2026-09-14 09:48:35
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Product Support Specialist - Coach & Bus Industry
- Fully Remote/Home-Based
- Flexible Hours
- Full Product Training Provided
Are you experienced in the coach and bus industry and confident speaking to drivers and operators over the phone?
Do you have the ability and confidence to learn about a product and understand how it works?
We are looking for a Product Support Specialist to join our client's team, providing first-class product support to coach and bus operators across the UK.
This is a fully remote, home-based role where you will become an expert on our product and support customers with their day-to-day queries, helping them get the most from the system.
The Role
You will be the first point of contact for coach and bus operators who need help using the product.
You'll listen to their problems, understand what they are trying to achieve, and guide them towards the right solution.
You do not need to be an expert from day one - full training on the product will be provided.
What we do need is someone who is confident in their ability to learn the product, understand how it works and explain it clearly to customers.
The device is pretty plug-and-play, so there are only three areas of support required:
- Helping customers through the device menu
- Helping customers use the web interface to program it
- Troubleshooting connections with PA systems (Bluetooth pairing)
What We're Looking For - Industry experience is key.
We are particularly interested in people who have worked within the coach and bus sector and understand how the industry operates.
You may have experience as a:
- Bus or coach driver
- Transport/operations controller
- Route planner
- Transport manager
- Fleet or operations coordinator
- Coach or bus operator
- Customer support professional within the transport industry
- Someone who has worked with transport, scheduling or route-planning systems
Most importantly, you will understand the real-world challenges faced by coach and bus operators and drivers, particularly around route planning, journeys and day-to-day operations.
You will need to be:
- Confident on the phone and comfortable speaking to customers throughout the day.
- A strong communicator who can explain things clearly and patiently.
- Comfortable learning new technology
- A good problem solver with a logical approach.
- Customer-focused and able to remain calm when dealing with someone who is experiencing a problem.
- Self-motivated and comfortable working independently from home.
- Flexible with your working hours, including a willingness to work bank holidays where required.
- Organised and able to manage multiple customer queries effectively.
Don't Have a Technical Support Background?
That's absolutely fine.
It is your coach and bus industry knowledge that we are after
Full training on the product will be provided.
What we cannot teach as easily is an understanding of the coach and bus industry.
You should already understand the environment the customers work in, the pressures they face and the practical challenges that can arise.
If you have the industry knowledge, are confident speaking to people, and genuinely believe you can learn and master a new product, we'd like to hear from you.
What We Offer
- Fully remote, home-based position
- Full training on the product
- A role where your coach and bus industry experience is genuinely valued
- Flexible working arrangements
- The opportunity to work with an innovative product supporting operators across the transport sector
At KHR, we take care to ensure that you are represented as well as possible, so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regard to a specific role, then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics, etc, please could you also submit a "clean" copy in Word.
Thank you.
Knowledge House Resourcing Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of Knowledge House Resourcing Ltd.
Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: Edenbridge, England
Start: 21/09/2026
Salary / Rate: £15 - £25 per hour
Posted: 2026-09-04 10:55:49
