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Business Central / Microsoft Dynamics IT Support Engineer Crewe - Hybrid Up To £40,000We are looking for a proactive, technically confident 1st Line Support Engineer with proven experience supporting Microsoft Dynamics Business Central (BC) to join our highly successful, and rapidly expanding client's team.
This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities.You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support.
A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential.This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work.
If you are from a 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role with experience on Microsoft Dynamics / Business Central this opportunity is not to be missed.The Role:
Provide 1st line IT support across hardware, software, networks, and cloud services.
Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents.
Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
Manage new starter onboarding: account creation, hardware configuration, and access setup.
Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
Escalate complex technical issues to internal teams or external vendors when needed.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Act as a key liaison for IT suppliers, software providers, and support partners.
Deliver ad-hoc user training, best-practice guidance, and system walkthroughs.
Ensure compliance with IT policies, security standards, and internal processes at all times.
You:
Demonstrated experience supporting Microsoft Dynamics Business Central in a user-facing role.
Strong technical troubleshooting ability with excellent problem-solving skills.
Confident working independently and managing workloads under pressure.
Highly organised with strong prioritisation and multitasking capability.
Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users.
Strong attention to detail and a commitment to delivering high-quality service.
Curious, analytical mindset with a desire to continually develop technical knowledge.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Crewe, England
Start: ASAP
Duration: Perm
Salary / Rate: £35000.00 - £40000.00 per annum + Hybrid + Benefits
Posted: 2025-11-19 08:50:46
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Product Manager - Automotive Aftermarket
Salary: from £45k (DOE) + private healthcare + enhanced pension + 25 days holiday (plus bank holidays) + product discounts
Ideal for candidates based in: Dunstable, Leighton Buzzard, Luton, Aylesbury, Hemel Hempstead, St Albans, Bletchley, Milton Keynes, Bedford, Stevenage, Welwyn Garden City, Watford, High Wycombe, Oxford, Hitchin, Brackley, Buckingham, Northampton
Join one of the UK's leading automotive aftermarket parts distributors — a trusted brand with a strong reputation and a growing footprint.
This is a fantastic opportunity for an experienced Product Manager to shape product strategy, drive innovation, and make a real impact in a fast-paced environment.
Why Join Us?
Be part of a respected market leader with a fantastic brand
Enjoy a collaborative, fast-moving environment where your input matters
Receive a competitive salary and benefits package
Work with a passionate team and contribute to a growing business
What You'll Be Doing
Gather and prioritise product and customer requirements
Define product vision and align cross-functional teams (engineering, sales, marketing, support)
Ensure revenue targets and customer satisfaction goals are achieved
Analyse market trends and customer feedback to identify innovation opportunities
Develop strategies to improve product performance and grow market share
Conduct product and market research, competitor analysis, and roadmap planning
Translate product strategy into detailed development requirements
Collaborate with engineering, production, marketing, and sales on product development and release
Balance resources to support successful product delivery across departments
Use market data to shape sales strategies and marketing objectives
Evaluate new product ideas and create go-to-market plans
What You'll Bring
Proven experience in Product Management, within the automotive aftermarket, advantageous is exposure to engine related products
Strong understanding of product lifecycle and technical product validation
Excellent communication, negotiation, and relationship-building skills
Confident working cross-functionally with purchasing, technical, and commercial teams
Proficiency in Microsoft Office, especially Excel
A proactive mindset and a passion for solving product challenges
Apply in Confidence
To apply for the position of Product Manager - Automotive Parts, please forward your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Kayleigh on 07908 893621.
Job ref - 4294KB - Product Manager - Automotive Aftermarket
Glen Callum Associates is a trusted international recruitment agency specialising in the automotive aftermarket and allied sectors, connecting top talent with leading employers worldwide. ....Read more...
Type: Permanent Location: Leighton Buzzard, England
Start: 14/12/2025
Salary / Rate: £40000 - £50000 per annum + +private healthcare +pension +discounts
Posted: 2025-11-14 14:00:04
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Our client, a globally recognised leading consultancy, is known for its innovation, strong teams, and commitment to digital transformation.
With offices worldwide, they offer a dynamic and collaborative work environment, leveraging cutting-edge technologies to drive business success.
They are currently looking for a Senior SAP SD Consultant to join their team based in Poland on a permanent basis (UOP).
This role is remote with the option to travel; however, you must be based in Poland.
What's in it for you?
Work with top global enterprises on digital transformation.
Focused on designing and implementing SAP-driven solutions, especially with S/4HANA.
Emphasis on innovation, strategy, and architecture across complex project landscapes.
Opportunity to work in a fast-growing practice with exposure to the latest SAP technologies and methods.
Competitive salary and benefits package.
Key Responsibilities
End-to-end management of SAP S/4HANA projects with a focus on Sales (SD) and Customer Service (CS).
Lead Fit-Gap / Fit-to-Standard workshops, assess business needs, and identify SAP best practices.
Design solutions to bridge functional gaps and enhance processes.
Act as a trusted adviser / sparring partner to clients, often in a project management capacity.
Skills & Requirements
10+ years of experience in SAP.
3-5 full lifecycle SAP projects in SD and/or CS.
Strong understanding of Sales Execution and/or Customer Service processes.
Ideally S/4HANA project experience or certification.
Degree in business administration or informatics, or equivalent through experience.
Soft Skills
Fluent in English with strong communication and presentation skills.
Ability to explain technical concepts to non-technical stakeholders.
Strong business process understanding and stakeholder engagement.
If you are an experienced SAP SD Consultant looking for a challenging and rewarding opportunity within a leading global consultancy, apply now or reach out for a confidential discussion.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunities employer, and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of gender, race, age, sexual orientation, religion, or belief. ....Read more...
Type: Permanent Location: Polska
Start: ASAP
Salary / Rate: Remote
Posted: 2025-11-13 11:42:27
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Our Global Client is looking for an experienced SAP Controlling (CO) professional with a strong S/4HANA background to take a leadership role in delivering complex ERP transformation programs.
The successful candidate will be responsible for driving process improvements, designing innovative solutions, and guiding project teams through full lifecycle implementations.
The role is permanent and you would need to be based in Germany.
Key Responsibilities
Lead functional and process consulting activities, including requirements gathering, workshops, solution design, implementation, testing, training, and RICEF specification.
Act as a stream lead, ensuring effective delivery of assigned project components.
Collaborate closely with global teams to ensure smooth coordination and high-quality deliverables.
Participate in pre-sales engagements to showcase capabilities and develop client-specific proposals.
Skills & Experience Required
Bachelor's, Master's, or equivalent degree.
Minimum of 10 years' experience in SAP consulting on international projects.
Proven track record in delivering at least three full-cycle SAP S/4HANA projects.
In-depth knowledge of SAP CO, including Cost Center Accounting, Profit Center Accounting, Internal Orders, Profitability Analysis, Product Costing, and Master Data.
Strong interpersonal and communication skills, with fluency in English and min.
B2 German language.
If you have the experience, leadership skills, and passion for driving SAP transformation, we'd love to hear from you.
For more information - please apply for this job or send your CV directly and I will call you back to provide you with more details.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief. ....Read more...
Type: Permanent Location: Germany
Start: ASAP
Salary / Rate: Remote
Posted: 2025-11-13 11:26:26
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One of our consultancy partners is looking to hire a Senior Salesforce Consultant to join their growing team in Munich.
This role offers the opportunity to work on exciting Salesforce projects across industries, helping clients optimize processes and deliver scalable CRM solutions.
Responsibilities:
Work with stakeholders to understand business objectives and translate them into Salesforce Sales & Service Cloud solutions.
Design tailored CRM solutions in line with best practices.
Create user stories, process flows, and functional documentation.
Support system testing, training, and change management to ensure adoption.
Act as a trusted advisor, guiding clients on how to maximize Salesforce.
Requirements:
4+ years of Salesforce consulting experience, focusing on Sales and Service Cloud.
Strong knowledge of CRM strategy, requirements gathering, and process optimization.
Experience in agile project environments (consultancy background a plus).
Excellent communication and stakeholder management skills.
Fluent in English (mandatory); advanced German skills are a plus.
Based in Munich or open to relocation (occasional DACH travel required).
What's on offer:
Competitive salary with performance-based incentives.
Flexible - hybrid working model.
Ongoing training and Salesforce certification support.
Supportive consultancy culture with clear career progression.
Exposure to diverse, high-impact projects across industries.
Interested? Click "Apply" to send your CV or contact us directly at
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief. ....Read more...
Type: Permanent Location: Munich, Germany
Start: ASAP
Salary / Rate: Hybrid Work
Posted: 2025-11-13 11:16:47
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Product Manager - Automotive Aftermarket
Salary: from £45k (DOE) + private healthcare + enhanced pension + 25 days holiday (plus bank holidays) + product discounts
Ideal for candidates based in: Dunstable, Leighton Buzzard, Luton, Aylesbury, Hemel Hempstead, St Albans, Bletchley, Milton Keynes, Bedford, Stevenage, Welwyn Garden City, Watford, High Wycombe, Oxford, Hitchin, Brackley, Buckingham, Northampton
Join one of the UK's leading automotive aftermarket parts distributors — a trusted brand with a strong reputation and a growing footprint.
This is a fantastic opportunity for an experienced Product Manager to shape product strategy, drive innovation, and make a real impact in a fast-paced environment.
Why Join Us?
Be part of a respected market leader with a fantastic brand
Enjoy a collaborative, fast-moving environment where your input matters
Receive a competitive salary and benefits package
Work with a passionate team and contribute to a growing business
What You'll Be Doing
Gather and prioritise product and customer requirements
Define product vision and align cross-functional teams (engineering, sales, marketing, support)
Ensure revenue targets and customer satisfaction goals are achieved
Analyse market trends and customer feedback to identify innovation opportunities
Develop strategies to improve product performance and grow market share
Conduct product and market research, competitor analysis, and roadmap planning
Translate product strategy into detailed development requirements
Collaborate with engineering, production, marketing, and sales on product development and release
Balance resources to support successful product delivery across departments
Use market data to shape sales strategies and marketing objectives
Evaluate new product ideas and create go-to-market plans
What You'll Bring
Proven experience in Product Management, within the automotive aftermarket, advantageous is exposure to engine related products
Strong understanding of product lifecycle and technical product validation
Excellent communication, negotiation, and relationship-building skills
Confident working cross-functionally with purchasing, technical, and commercial teams
Proficiency in Microsoft Office, especially Excel
A proactive mindset and a passion for solving product challenges
Apply in Confidence
To apply for the position of Product Manager - Automotive Parts, please forward your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Kayleigh on 07908 893621.
Job ref - 4294KB - Product Manager - Automotive Aftermarket
Glen Callum Associates is a trusted international recruitment agency specialising in the automotive aftermarket and allied sectors, connecting top talent with leading employers worldwide. ....Read more...
Type: Permanent Location: Luton, England
Start: 13/12/2025
Salary / Rate: £40000 - £50000 per annum + +private healthcare +pension +discounts
Posted: 2025-11-13 11:05:45
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Principal Consultant - Microsoft Digital Transformation
Birmingham x2 days per month
Salary: Competitive
(Sponsorship is not provided for this opportunity)
Overview:
As a Principal Consultant, you will act as a trusted advisor to clients, leading the delivery of Microsoft-based digital transformation projects.
You'll translate complex business requirements into effective Microsoft Dynamics 365 CE and Power Platform solutions, helping clients maximise their investment in Microsoft technologies while aligning IT strategy with broader business objectives.
Key Responsibilities:
Lead end-to-end Dynamics 365 CE and Power Platform implementations -from business analysis and solution design to configuration, testing, and user adoption.
Support pre-sales activities, including client demonstrations, scoping, and proposal development alongside Crimson's Sales and Account Management teams.
Collaborate with stakeholders to define business processes, gather requirements, and design scalable solutions.
Manage smaller Dynamics 365/CRM projects, including budget, resources, and milestones, with PMO support.
Configure and customise Dynamics 365 applications (Sales, Marketing, Service, and xRM solutions) and oversee integrations with other Microsoft tools such as Power BI, SharePoint, and Office 365.
Facilitate workshops, deliver training, and guide clients through user acceptance testing.
Develop functional design documentation and oversee development for complex customisations or integrations.
Required Experience & Skills:
Solid experience in consulting and business applications, with strong expertise in Microsoft Dynamics 365/CRM and related Microsoft technologies.
Proven ability to analyse business problems, model processes, and deliver successful CRM solutions.
Experience with Sales, Marketing, and Service modules, custom configurations, workflows, dashboards, and third-party add-ons.
Integration experience using tools such as KingswaySoft, Power Automate, Azure integrations, and data migration tools.
Strong understanding of Microsoft ecosystem technologies (Azure, Power BI, SharePoint, Office 365, SQL Server).
Excellent communication, stakeholder management, and organisational skills with the ability to lead workshops and influence decision-making.
Certifications:
Microsoft Dynamics 365 and Power Platform certifications preferred.
Interested? Please submit your updated CV to Olivia.yafai@Crimson.co.uk for immediate consideration.
Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment business regarding this vacancy
....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Posted: 2025-11-10 11:51:25
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Senior Product Manager - Automotive Aftermarket
We're recruiting a Senior Product Manager / Commercial Manager to join a well-established and growing automotive aftermarket business known for its customer focus, innovation, and collaborative team environment.
This is a pivotal role where you'll lead the commercial function across product development, pricing, strategy, and market competitiveness.
This is an exciting opportunity for either an experienced Commercial Manager, or an ambitious Senior Product Manager or Pricing Manager / Procurement Manager ready to step up or across and demonstrate they have what it takes to succeed at a senior level.
Salary - Up to £70K basic plus Bonus (up to £10K) + Pension - 20 days hols (plus BH 28 days) + Pension + Health Care (after qualifying period)
Ideal Location - Wiltshire - Swindon, Chippenham, Trowbridge, Salisbury
As Commercial Manager, you will:
Lead the Commercial Department, spanning product and commercial development
Define and execute product and pricing strategy, aligned with company goals
Work cross-functionally with Sales, Supply Chain, Marketing, Technical, and Purchasing
Oversee the full product lifecycle, from concept to end-of-life
Maintain catalogue accuracy (TecDoc, MAM) and improve market performance
Develop pricing strategies and conduct in-depth competitor and market analysis
Introduce new commercial initiatives that challenge and outperform competitors
Support the Sales team with technical product insight, cross-referencing, and sourcing
Use data to build pricing models, improve forecasting, and track trends
Present clear strategies and results to internal stakeholders
What We're Looking For:
2+ years in the automotive aftermarket - in a commercial, product, or pricing role
Background as a Commercial Manager or Product Manager with leadership potential
Strong commercial acumen with a track record of improving performance and margin
Confident working cross-functionally and presenting data-driven insight
Excellent communication, organisation, and time management skills
A creative and competitive mindset - always looking to innovate and improve
Driven, analytical, and looking to grow within a progressive business
Why Join Us?
A strategic leadership role in a respected, growing aftermarket company
Room to make a real impact and influence business direction
Excellent career development opportunity - future leadership potential
Collaborative team culture and supportive senior leadership
Apply in Confidence:
Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - OR call 07398 204832 for a chat in confidence.
Job Ref: 4193RCD - Senior Product Manager \ Commercial Manager ....Read more...
Type: Permanent Location: Chippenham, England
Start: 07/12/2025
Salary / Rate: £60000 - £80000 per annum + up to £70k basic + bonus (up to £10k)
Posted: 2025-11-07 16:00:12
-
Product Manager - Automotive Aftermarket
Salary: from £45k (DOE) + private healthcare + enhanced pension + 25 days holiday (plus bank holidays) + product discounts
Ideal for candidates based in: Dunstable, Leighton Buzzard, Luton, Aylesbury, Hemel Hempstead, St Albans, Bletchley, Milton Keynes, Bedford, Stevenage, Welwyn Garden City, Watford, High Wycombe, Oxford, Hitchin, Brackley, Buckingham, Northampton
Join one of the UK's leading automotive aftermarket parts distributors — a trusted brand with a strong reputation and a growing footprint.
This is a fantastic opportunity for an experienced Product Manager to shape product strategy, drive innovation, and make a real impact in a fast-paced environment.
Why Join Us?
Be part of a respected market leader with a fantastic brand
Enjoy a collaborative, fast-moving environment where your input matters
Receive a competitive salary and benefits package
Work with a passionate team and contribute to a growing business
What You'll Be Doing
Gather and prioritise product and customer requirements
Define product vision and align cross-functional teams (engineering, sales, marketing, support)
Ensure revenue targets and customer satisfaction goals are achieved
Analyse market trends and customer feedback to identify innovation opportunities
Develop strategies to improve product performance and grow market share
Conduct product and market research, competitor analysis, and roadmap planning
Translate product strategy into detailed development requirements
Collaborate with engineering, production, marketing, and sales on product development and release
Balance resources to support successful product delivery across departments
Use market data to shape sales strategies and marketing objectives
Evaluate new product ideas and create go-to-market plans
What You'll Bring
Proven experience in Product Management, within the automotive aftermarket, advantageous is exposure to engine related products
Strong understanding of product lifecycle and technical product validation
Excellent communication, negotiation, and relationship-building skills
Confident working cross-functionally with purchasing, technical, and commercial teams
Proficiency in Microsoft Office, especially Excel
A proactive mindset and a passion for solving product challenges
Apply in Confidence
To apply for the position of Product Manager - Automotive Parts, please forward your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Kayleigh on 07908 893621.
Job ref - 4294KB - Product Manager - Automotive Aftermarket
Glen Callum Associates is a trusted international recruitment agency specialising in the automotive aftermarket and allied sectors, connecting top talent with leading employers worldwide. ....Read more...
Type: Permanent Location: St. Albans, England
Start: 07/12/2025
Salary / Rate: £40000 - £50000 per annum + +private healthcare +pension +discounts
Posted: 2025-11-07 16:00:07
-
Senior Product Manager - Automotive Aftermarket
We're recruiting a Senior Product Manager / Commercial Manager to join a well-established and growing automotive aftermarket business known for its customer focus, innovation, and collaborative team environment.
This is a pivotal role where you'll lead the commercial function across product development, pricing, strategy, and market competitiveness.
This is an exciting opportunity for either an experienced Commercial Manager, or an ambitious Senior Product Manager or Pricing Manager / Procurement Manager ready to step up or across and demonstrate they have what it takes to succeed at a senior level.
Salary - Up to £70K basic plus Bonus (up to £10K) + Pension - 20 days hols (plus BH 28 days) + Pension + Health Care (after qualifying period)
Ideal Location - Wiltshire - Swindon, Chippenham, Trowbridge, Salisbury
As Commercial Manager, you will:
Lead the Commercial Department, spanning product and commercial development
Define and execute product and pricing strategy, aligned with company goals
Work cross-functionally with Sales, Supply Chain, Marketing, Technical, and Purchasing
Oversee the full product lifecycle, from concept to end-of-life
Maintain catalogue accuracy (TecDoc, MAM) and improve market performance
Develop pricing strategies and conduct in-depth competitor and market analysis
Introduce new commercial initiatives that challenge and outperform competitors
Support the Sales team with technical product insight, cross-referencing, and sourcing
Use data to build pricing models, improve forecasting, and track trends
Present clear strategies and results to internal stakeholders
What We're Looking For:
2+ years in the automotive aftermarket - in a commercial, product, or pricing role
Background as a Commercial Manager or Product Manager with leadership potential
Strong commercial acumen with a track record of improving performance and margin
Confident working cross-functionally and presenting data-driven insight
Excellent communication, organisation, and time management skills
A creative and competitive mindset - always looking to innovate and improve
Driven, analytical, and looking to grow within a progressive business
Why Join Us?
A strategic leadership role in a respected, growing aftermarket company
Room to make a real impact and influence business direction
Excellent career development opportunity - future leadership potential
Collaborative team culture and supportive senior leadership
Apply in Confidence:
Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - OR call 07398 204832 for a chat in confidence.
Job Ref: 4193RCD - Senior Product Manager \ Commercial Manager ....Read more...
Type: Permanent Location: Trowbridge, England
Start: 07/12/2025
Salary / Rate: £60000 - £80000 per annum + up to £70k basic + bonus (up to £10k)
Posted: 2025-11-07 12:00:03
-
Senior Product Manager - Automotive Aftermarket
We're recruiting a Senior Product Manager / Commercial Manager to join a well-established and growing automotive aftermarket business known for its customer focus, innovation, and collaborative team environment.
This is a pivotal role where you'll lead the commercial function across product development, pricing, strategy, and market competitiveness.
This is an exciting opportunity for either an experienced Commercial Manager, or an ambitious Senior Product Manager or Pricing Manager / Procurement Manager ready to step up or across and demonstrate they have what it takes to succeed at a senior level.
Salary - Up to £70K basic plus Bonus (up to £10K) + Pension - 20 days hols (plus BH 28 days) + Pension + Health Care (after qualifying period)
Ideal Location - Wiltshire - Swindon, Chippenham, Trowbridge, Salisbury
As Commercial Manager, you will:
Lead the Commercial Department, spanning product and commercial development
Define and execute product and pricing strategy, aligned with company goals
Work cross-functionally with Sales, Supply Chain, Marketing, Technical, and Purchasing
Oversee the full product lifecycle, from concept to end-of-life
Maintain catalogue accuracy (TecDoc, MAM) and improve market performance
Develop pricing strategies and conduct in-depth competitor and market analysis
Introduce new commercial initiatives that challenge and outperform competitors
Support the Sales team with technical product insight, cross-referencing, and sourcing
Use data to build pricing models, improve forecasting, and track trends
Present clear strategies and results to internal stakeholders
What We're Looking For:
2+ years in the automotive aftermarket - in a commercial, product, or pricing role
Background as a Commercial Manager or Product Manager with leadership potential
Strong commercial acumen with a track record of improving performance and margin
Confident working cross-functionally and presenting data-driven insight
Excellent communication, organisation, and time management skills
A creative and competitive mindset - always looking to innovate and improve
Driven, analytical, and looking to grow within a progressive business
Why Join Us?
A strategic leadership role in a respected, growing aftermarket company
Room to make a real impact and influence business direction
Excellent career development opportunity - future leadership potential
Collaborative team culture and supportive senior leadership
Apply in Confidence:
Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - OR call 07398 204832 for a chat in confidence.
Job Ref: 4193RCD - Senior Product Manager \ Commercial Manager ....Read more...
Type: Permanent Location: Salisbury, England
Start: 06/12/2025
Salary / Rate: £60000 - £80000 per annum + up to £70k basic + bonus (up to £10k)
Posted: 2025-11-06 18:00:08
-
Senior Product Manager - Automotive Aftermarket
We're recruiting a Senior Product Manager / Commercial Manager to join a well-established and growing automotive aftermarket business known for its customer focus, innovation, and collaborative team environment.
This is a pivotal role where you'll lead the commercial function across product development, pricing, strategy, and market competitiveness.
This is an exciting opportunity for either an experienced Commercial Manager, or an ambitious Senior Product Manager or Pricing Manager / Procurement Manager ready to step up or across and demonstrate they have what it takes to succeed at a senior level.
Salary - Up to £70K basic plus Bonus (up to £10K) + Pension - 20 days hols (plus BH 28 days) + Pension + Health Care (after qualifying period)
Ideal Location - Wiltshire - Swindon, Chippenham, Trowbridge, Salisbury
As Commercial Manager, you will:
Lead the Commercial Department, spanning product and commercial development
Define and execute product and pricing strategy, aligned with company goals
Work cross-functionally with Sales, Supply Chain, Marketing, Technical, and Purchasing
Oversee the full product lifecycle, from concept to end-of-life
Maintain catalogue accuracy (TecDoc, MAM) and improve market performance
Develop pricing strategies and conduct in-depth competitor and market analysis
Introduce new commercial initiatives that challenge and outperform competitors
Support the Sales team with technical product insight, cross-referencing, and sourcing
Use data to build pricing models, improve forecasting, and track trends
Present clear strategies and results to internal stakeholders
What We're Looking For:
2+ years in the automotive aftermarket - in a commercial, product, or pricing role
Background as a Commercial Manager or Product Manager with leadership potential
Strong commercial acumen with a track record of improving performance and margin
Confident working cross-functionally and presenting data-driven insight
Excellent communication, organisation, and time management skills
A creative and competitive mindset - always looking to innovate and improve
Driven, analytical, and looking to grow within a progressive business
Why Join Us?
A strategic leadership role in a respected, growing aftermarket company
Room to make a real impact and influence business direction
Excellent career development opportunity - future leadership potential
Collaborative team culture and supportive senior leadership
Apply in Confidence:
Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - OR call 07398 204832 for a chat in confidence.
Job Ref: 4193RCD - Senior Product Manager \ Commercial Manager ....Read more...
Type: Permanent Location: Swindon, England
Start: 06/12/2025
Salary / Rate: £60000 - £80000 per annum + up to £70k basic + bonus (up to £10k)
Posted: 2025-11-06 15:00:12
-
An opportunity has arisen for a Fire Door Surveyor to join a well-established property management firm specialising in real estate and asset management services providing tailored solutions for residential, commercial, and mixed-use developments.
As a Fire Door Surveyor, you will be conducting detailed inspections and assessments of fire doors within residential properties to ensure they meet current safety and compliance standards.
This role offers hybrid working options, a salary range of £35,000 - £40,000 and benefits.
Inspection travel costs will be covered.
You Will Be Responsible For:
* Carrying out thorough inspections of fire doors to evaluate their condition, functionality, and compliance with current UK fire safety regulations.
* Identifying and documenting any defects, maintenance requirements, or non-compliance issues.
* Producing accurate, detailed reports including photographic evidence and suggested remedial actions.
* Ensuring that all fire doors close correctly and that seals, latches, and hardware are functioning as required.
* Working collaboratively with maintenance and property management teams to arrange prompt corrective work.
* Keeping meticulous records for auditing and compliance purposes.
What We Are Looking For
* Previously worked as a Fire Door Assessor, Fire Door Inspector, Fire Door Surveyor, Fire Door Compliance Assessor, Fire Door Inspection Engineer, Fire Door Technician, Fire Door Auditor, Fire Door Safety Assessor, Fire Safety Assessor, Fire Risk Assessor, Fire Safety Officer, Fire Safety Consultant, Passive Fire Protection Assessor, Fire Safety Surveyor, Fire Safety Engineer, Fire Safety Specialist, Fire Protection Inspector or in a similar role.
* Certified Fire Door Inspector qualification (such as BM TRADA Q-Mark, IFSM Level 4 Fire Safety, or equivalent).
* A comprehensive understanding of UK fire safety legislation and building regulations.
* Proven experience inspecting, assessing, and reporting on fire doors within residential settings.
* A valid UK driving licence and access to your own vehicle, with flexibility to travel nationwide.
* Confident in using inspection tools and digital reporting systems.
This is a fantastic opportunity to join a reputable organisation and play a key role in ensuring building safety and compliance.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Manchester, England
Start:
Duration:
Salary / Rate: £35000 - £40000 Per Annum
Posted: 2025-11-04 11:23:42
-
An opportunity has arisen for a Fire Door Inspector to join a well-established property management firm specialising in real estate and asset management services providing tailored solutions for residential, commercial, and mixed-use developments.
As a Fire Door Inspector, you will be conducting detailed inspections and assessments of fire doors within residential properties to ensure they meet current safety and compliance standards.
This role offers hybrid working options, a salary range of £35,000 - £40,000 and benefits.
Inspection travel costs will be covered.
You Will Be Responsible For:
* Carrying out thorough inspections of fire doors to evaluate their condition, functionality, and compliance with current UK fire safety regulations.
* Identifying and documenting any defects, maintenance requirements, or non-compliance issues.
* Producing accurate, detailed reports including photographic evidence and suggested remedial actions.
* Ensuring that all fire doors close correctly and that seals, latches, and hardware are functioning as required.
* Working collaboratively with maintenance and property management teams to arrange prompt corrective work.
* Keeping meticulous records for auditing and compliance purposes.
What We Are Looking For
* Previously worked as a Fire Door Assessor, Fire Door Inspector, Fire Door Surveyor, Fire Door Compliance Assessor, Fire Door Inspection Engineer, Fire Door Technician, Fire Door Auditor, Fire Door Safety Assessor, Fire Safety Assessor, Fire Risk Assessor, Fire Safety Officer, Fire Safety Consultant, Passive Fire Protection Assessor, Fire Safety Surveyor, Fire Safety Engineer, Fire Safety Specialist, Fire Protection Inspector or in a similar role.
* Certified Fire Door Inspector qualification (such as BM TRADA Q-Mark, IFSM Level 4 Fire Safety, or equivalent).
* A comprehensive understanding of UK fire safety legislation and building regulations.
* Proven experience inspecting, assessing, and reporting on fire doors within residential settings.
* A valid UK driving licence and access to your own vehicle, with flexibility to travel nationwide.
* Confident in using inspection tools and digital reporting systems.
This is a fantastic opportunity to join a reputable organisation and play a key role in ensuring building safety and compliance.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Manchester, England
Start:
Duration:
Salary / Rate: £35000 - £40000 Per Annum
Posted: 2025-11-04 11:20:29
-
An opportunity has arisen for a Fire Door Assessor to join a well-established property management firm specialising in real estate and asset management services providing tailored solutions for residential, commercial, and mixed-use developments.
As a Fire Door Assessor, you will be conducting detailed inspections and assessments of fire doors within residential properties to ensure they meet current safety and compliance standards.
This role offers hybrid working options, a salary range of £35,000 - £40,000 and benefits.
Inspection travel costs will be covered.
You Will Be Responsible For:
* Carrying out thorough inspections of fire doors to evaluate their condition, functionality, and compliance with current UK fire safety regulations.
* Identifying and documenting any defects, maintenance requirements, or non-compliance issues.
* Producing accurate, detailed reports including photographic evidence and suggested remedial actions.
* Ensuring that all fire doors close correctly and that seals, latches, and hardware are functioning as required.
* Working collaboratively with maintenance and property management teams to arrange prompt corrective work.
* Keeping meticulous records for auditing and compliance purposes.
What We Are Looking For
* Previously worked as a Fire Door Assessor, Fire Door Inspector, Fire Door Surveyor, Fire Door Compliance Assessor, Fire Door Inspection Engineer, Fire Door Technician, Fire Door Auditor, Fire Door Safety Assessor, Fire Safety Assessor, Fire Risk Assessor, Fire Safety Officer, Fire Safety Consultant, Passive Fire Protection Assessor, Fire Safety Surveyor, Fire Safety Engineer, Fire Safety Specialist, Fire Protection Inspector or in a similar role.
* Certified Fire Door Inspector qualification (such as BM TRADA Q-Mark, IFSM Level 4 Fire Safety, or equivalent).
* A comprehensive understanding of UK fire safety legislation and building regulations.
* Proven experience inspecting, assessing, and reporting on fire doors within residential settings.
* A valid UK driving licence and access to your own vehicle, with flexibility to travel nationwide.
* Confident in using inspection tools and digital reporting systems.
This is a fantastic opportunity to join a reputable organisation and play a key role in ensuring building safety and compliance.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Manchester, England
Start:
Duration:
Salary / Rate: £35000 - £40000 Per Annum
Posted: 2025-11-04 11:18:17
-
An opportunity has arisen for a Fire Door Surveyor to join a well-established property management firm specialising in real estate and asset management services providing tailored solutions for residential, commercial, and mixed-use developments.
As a Fire Door Surveyor, you will be conducting detailed inspections and assessments of fire doors within residential properties to ensure they meet current safety and compliance standards.
This role offers hybrid working options, a salary of £32,000 and benefits
You Will Be Responsible For:
* Carrying out thorough inspections of fire doors to evaluate their condition, functionality, and compliance with current UK fire safety regulations.
* Identifying and documenting any defects, maintenance requirements, or non-compliance issues.
* Producing accurate, detailed reports including photographic evidence and suggested remedial actions.
* Ensuring that all fire doors close correctly and that seals, latches, and hardware are functioning as required.
* Working collaboratively with maintenance and property management teams to arrange prompt corrective work.
* Keeping meticulous records for auditing and compliance purposes.
What We Are Looking For
* Previously worked as a Fire Door Assessor, Fire Door Inspector, Fire Door Surveyor, Fire Door Compliance Assessor, Fire Door Inspection Engineer, Fire Door Technician, Fire Door Auditor, Fire Door Safety Assessor, Fire Safety Assessor, Fire Risk Assessor, Fire Safety Officer, Fire Safety Consultant, Passive Fire Protection Assessor, Fire Safety Surveyor, Fire Safety Engineer, Fire Safety Specialist, Fire Protection Inspector or in a similar role.
* Certified Fire Door Inspector qualification (such as BM TRADA Q-Mark, IFSM Level 4 Fire Safety, or equivalent).
* A comprehensive understanding of UK fire safety legislation and building regulations.
* Proven experience inspecting, assessing, and reporting on fire doors within residential settings.
* A valid UK driving licence and access to your own vehicle, with flexibility to travel nationwide.
* Confident in using inspection tools and digital reporting systems.
This is a fantastic opportunity to join a reputable organisation and play a key role in ensuring building safety and compliance.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Manchester, England
Start:
Duration:
Salary / Rate: £32000 - £32000 Per Annum
Posted: 2025-11-03 15:07:32
-
An opportunity has arisen for a Fire Door Inspector to join a well-established property management firm specialising in real estate and asset management services providing tailored solutions for residential, commercial, and mixed-use developments.
As a Fire Door Inspector, you will be conducting detailed inspections and assessments of fire doors within residential properties to ensure they meet current safety and compliance standards.
This role offers hybrid working options, a salary of £32,000 and benefits
You Will Be Responsible For:
* Carrying out thorough inspections of fire doors to evaluate their condition, functionality, and compliance with current UK fire safety regulations.
* Identifying and documenting any defects, maintenance requirements, or non-compliance issues.
* Producing accurate, detailed reports including photographic evidence and suggested remedial actions.
* Ensuring that all fire doors close correctly and that seals, latches, and hardware are functioning as required.
* Working collaboratively with maintenance and property management teams to arrange prompt corrective work.
* Keeping meticulous records for auditing and compliance purposes.
What We Are Looking For
* Previously worked as a Fire Door Assessor, Fire Door Inspector, Fire Door Surveyor, Fire Door Compliance Assessor, Fire Door Inspection Engineer, Fire Door Technician, Fire Door Auditor, Fire Door Safety Assessor, Fire Safety Assessor, Fire Risk Assessor, Fire Safety Officer, Fire Safety Consultant, Passive Fire Protection Assessor, Fire Safety Surveyor, Fire Safety Engineer, Fire Safety Specialist, Fire Protection Inspector or in a similar role.
* Certified Fire Door Inspector qualification (such as BM TRADA Q-Mark, IFSM Level 4 Fire Safety, or equivalent).
* A comprehensive understanding of UK fire safety legislation and building regulations.
* Proven experience inspecting, assessing, and reporting on fire doors within residential settings.
* A valid UK driving licence and access to your own vehicle, with flexibility to travel nationwide.
* Confident in using inspection tools and digital reporting systems.
This is a fantastic opportunity to join a reputable organisation and play a key role in ensuring building safety and compliance.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Manchester, England
Start:
Duration:
Salary / Rate: £32000 - £32000 Per Annum
Posted: 2025-11-03 15:03:08
-
An opportunity has arisen for a Fire Door Assessor to join a well-established property management firm specialising in real estate and asset management services providing tailored solutions for residential, commercial, and mixed-use developments.
As a Fire Door Assessor, you will be conducting detailed inspections and assessments of fire doors within residential properties to ensure they meet current safety and compliance standards.
This role offers hybrid working options, a salary of £32,000 and benefits
You Will Be Responsible For:
* Carrying out thorough inspections of fire doors to evaluate their condition, functionality, and compliance with current UK fire safety regulations.
* Identifying and documenting any defects, maintenance requirements, or non-compliance issues.
* Producing accurate, detailed reports including photographic evidence and suggested remedial actions.
* Ensuring that all fire doors close correctly and that seals, latches, and hardware are functioning as required.
* Working collaboratively with maintenance and property management teams to arrange prompt corrective work.
* Keeping meticulous records for auditing and compliance purposes.
What We Are Looking For
* Previously worked as a Fire Door Assessor, Fire Door Inspector, Fire Door Surveyor, Fire Door Compliance Assessor, Fire Door Inspection Engineer, Fire Door Technician, Fire Door Auditor, Fire Door Safety Assessor, Fire Safety Assessor, Fire Risk Assessor, Fire Safety Officer, Fire Safety Consultant, Passive Fire Protection Assessor, Fire Safety Surveyor, Fire Safety Engineer, Fire Safety Specialist, Fire Protection Inspector or in a similar role.
* Certified Fire Door Inspector qualification (such as BM TRADA Q-Mark, IFSM Level 4 Fire Safety, or equivalent).
* A comprehensive understanding of UK fire safety legislation and building regulations.
* Proven experience inspecting, assessing, and reporting on fire doors within residential settings.
* A valid UK driving licence and access to your own vehicle, with flexibility to travel nationwide.
* Confident in using inspection tools and digital reporting systems.
This is a fantastic opportunity to join a reputable organisation and play a key role in ensuring building safety and compliance.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Manchester, England
Start:
Duration:
Salary / Rate: £32000 - £32000 Per Annum
Posted: 2025-11-03 14:28:51
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives.
This role will focus on EBuilder & CMiC.
The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity.
Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing.
This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions.
Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services.
This position is remote and reports to the Director, Business Systems WTI/C.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent.
Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C.
Systems Support Responsibilities
User Support & Troubleshooting
Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management.
System Monitoring & Incident Management
Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics.
Mobile App Support
Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems.
Testing & Validation
Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution
Training & Documentation
Create training programs and post-go-live support.
Remain business point of contact through to resolution.
Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption.
Integration Support
Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems.
Project Management Responsibilities
Project Planning & Execution
Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners.
Stakeholder Management
Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders.
Team Coordination
Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery.
Risk & Issue Management
Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality.
Budget & Resource Management
Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs.
Quality Assurance
Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT.
Reporting & Documentation
Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned.
EXPERIENCE: Four to seven years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-11-02 22:08:51
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives.
This role will focus on EBuilder & CMiC.
The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity.
Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing.
This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions.
Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services.
This position is remote and reports to the Director, Business Systems WTI/C.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent.
Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C.
Systems Support Responsibilities
User Support & Troubleshooting
Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management.
System Monitoring & Incident Management
Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics.
Mobile App Support
Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems.
Testing & Validation
Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution
Training & Documentation
Create training programs and post-go-live support.
Remain business point of contact through to resolution.
Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption.
Integration Support
Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems.
Project Management Responsibilities
Project Planning & Execution
Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners.
Stakeholder Management
Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders.
Team Coordination
Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery.
Risk & Issue Management
Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality.
Budget & Resource Management
Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs.
Quality Assurance
Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT.
Reporting & Documentation
Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned.
EXPERIENCE: Four to seven years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-11-02 22:08:50
