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JOB DESCRIPTION
Title: Customer Experience Specialist
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline is part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Bridge between our customers and the sales team, ensuring seamless order processing, proactive communication, and superior service.
Engage directly with customers to provide guidance on product selection, manage orders, coordinate logistics, and resolve inquiries efficiently.
Monitor inventory levels and work with key individuals to forecast and maintain the supply and demand.
Essential Functions:
• Serve as the first point of contact for customers via phone and digital channels, ensuring a positive and professional experience. • Provide product recommendations, order guidance, and proactive support to enhance the customers' journey. • Follow up with customers on order status, shipping timelines, and any changes to ensure transparency. • Address customer concerns with empathy and urgency, collaborating with internal teams to provide timely resolutions. • Monitor inventory levels and recommend stock adjustments based on customer demand. • Support Inventory Planning and Supply Chain Ops initiatives to align supply with customer demand. • Accurately enter and track orders, ensuring correct pricing, discounts, commission splits, and shipping details. • Utilize selling skills to offer product upgrades, suggest alternatives, and introduce new solutions that meet customer needs. • Work within customer portals to process orders in alignment with specific requirements. • Assist sales representatives with account management, sales initiatives, and customer outreach efforts. • Partner with the supply chain, transportation, and production teams to coordinate order fulfillment and ensure on-time delivery. • Liaise with freight carriers and warehouse teams to arrange cost-efficient and timely shipments. • Actively participate in sales and customer service initiatives aimed at enhancing the customer experience. • Identify opportunities for process improvements to drive efficiency and better serve customers. • Contribute to a customer-centric culture by sharing insights and best practices with the team. • Perform additional duties as assigned. • Commit to the Company's safety and quality programs.
Requirements:
High School Degree or equivalent 2-year Business degree, or minimum 1 year of Customer Service or Sales Support experience.
Minimum of 2 years' experience handling product inventory.
Experience with Excel, data analysis, and inventory management, preferred
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period up to 8 hours in a day.
No unusual environmental, lifting, or exertion requirements are associated with this position.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best"Apply for this ad Online! ....Read more...
Type: Permanent Location: New Orleans, Louisiana
Posted: 2025-05-03 15:10:46
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An exciting opportunity has arisen for a Commercial Operations Manager with 5+ years' experience to join a well-established telecommunications company.
This is a maternity cover position with the potential to become permanent, offering a salary range of £35,000 - £40,000 and benefits.
As a Commercial Operations Manager, you will take a central role in overseeing daily operations, supporting project execution, and fostering collaboration across teams.Youll be a key contributor within a growing team dedicated to delivering exceptional services to international clients.
This role does not provide sponsorship.
You will be responsible for:
* Coordinating international supplier shipments, ensuring all deliveries are on schedule and correctly documented.
* Supporting procurement activities, including supplier approvals and assisting with contract arrangements.
* Managing supplier communications and contributing to the smooth delivery of internal projects.
* Acting as a key point of contact for customer and supplier queries relating to shipments, invoicing, and general operations.
* Organising the distribution of promotional materials and providing support for marketing events.
* Assisting the finance team with processing purchase requisitions, managing purchase orders, and overseeing invoicing tasks.
What we are looking for:
* Previously worked as an Operations Manager, Operations Lead, Supply Chain Manager or in a similar role.
* Possess 5+ years experience in commercial operations, project support, or supply chain coordination.
* Background in overseeing global logistics and working closely with sales, finance, and logistics teams.
* Excellent project coordination and supplier management skills.
* Right to work in the UK.
Whats on offer:
* Competitive salary
* 25 days holiday
* Pension scheme
* Comprehensive Health & Business Travel Insurance
* Supportive and collaborative team environment with opportunities for growth
Apply now for this exceptional Operations Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Type: Permanent Location: Egham, England
Start:
Duration:
Salary / Rate: £35000 - £40000 Per Annum
Posted: 2025-04-30 14:32:51
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Quality Engineer (Transformation) - London - £58,000 + Bonus + Ex.
Benefits - PermanentPrimary Purpose: This is a unique opportunity for an experienced Quality Engineer to play a pivotal dual role within a fast-paced manufacturing environment and a major transformation programme.
You will act as the Quality representative for operational production issues, leading root cause investigations, and implementing effective corrective actions.
Simultaneously, you'll represent the Quality function in the implementation of a next-generation global ERP system, defining functionality that underpins quality excellence across the business.Benefits: Competitive salary and excellent package Dynamic and collaborative work environment. Opportunity to play a pivotal role supporting the delivery of critical global infrastructure. Chance to work for a company manufacturing cutting-edge technologies with a global impact.Key Responsibilities: Act as the quality lead for operational issues within manufacturing, providing hands-on support and resolution. Lead root cause investigations using structured problem-solving tools (e.g., 8D, Fishbone, 5 Whys), and implement effective corrective actions. Analyse manufacturing non-conformance data, identify trends, and apply FMEA to mitigate risks and drive process improvements. Identify gaps in business processes and implement changes to ensure compliance with internal standards, customer requirements, and certification bodies. Provide expert quality guidance to manufacturing teams, fostering a “Right First Time” and continuous improvement culture.Represent the Quality function as Business Process Owner (BPO) in the delivery of the next-generation ERP system, defining quality-related functionality requirements including:
Non-conformance management
Visibility of special process steps and qualifications
Personnel traceability and task authorisation
Concessions and permit application workflows
Access to and control of technical specifications, instructions, and drawings
Full traceability of parts, work orders, and process history
Robust reporting capabilities and integration of AI-driven suggestions
Collaborate with cross-functional teams (Engineering, Supply Chain, Procurement, Design) to align quality strategies across operations and ERP systems.
Essential Skills & Experience:
Degree-qualified in Engineering or a relevant technical discipline
Demonstrable leadership in resolving quality issues—not just support roles
Proven application of quality tools: FMEA, 8D, RCA, Fishbone, etc.
Excellent interpersonal and influencing skills across all levels of the organisation
Strong problem-solving mindset and a proactive, hands-on approach to improvement
Comfortable navigating difficult conversations and driving accountability
Desirable:
Experience in large-scale ERP implementation or transformation projects
Familiarity with AI tools and systems integration in a manufacturing context
How to apply: To apply for this excellent opportunity, please submit your CV for review. ....Read more...
Type: Permanent Location: London, England
Salary / Rate: Up to £58000.00 per annum + + Bonus + Ex. Benefits
Posted: 2025-04-30 08:57:33
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Job Opportunity: SAP EWM Developer (w/f/m)
Type: Permanent - Full-time or Part-time - Location: Remote, Germany.
Join a leader in the industry that is shaping the future of logistics today!
Company Overview:
Our client is a global partner specialising in digital software solutions for logistics and supply chain management.
Their consulting services and innovative solutions support customers in enhancing their logistics processes towards a digitised future.
Your Role:
Analyse, adapt, and develop customer requirements within the SAP logistics environment.
Implement solutions in SAP EWM using ABAP OO and BOPF, acting as a technical point of contact for SAP EWM-related queries.
Customise solutions for customer projects in collaboration with the consulting team, and maintain and further develop existing solutions.
✴ Your Profile:
Fluent in English; German language skills are desirable.
Several years of SAP EWM development experience, with a strong focus on software quality standards.
In-depth knowledge of ABAP OO; experience with BOPF, FBI, and BRFplus would be an advantage.
✨ What They Offer:
Flexible remote working arrangements across Germany, with office spaces available if required.
Flexible working hours within a collaborative environment.
Access to interdisciplinary expert communities.
Regular social events and activities.
Long-term professional development opportunities.
Fitness schemes, bicycle and hardware leasing options, and exclusive staff discounts.
If you are interested, please contact me for a confidential discussion using the contact details provided or click apply to send an updated copy of your CV.
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience.
All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief. ....Read more...
Type: Permanent Location: Germany
Start: ASAP
Salary / Rate: Additional Benefits
Posted: 2025-04-28 19:22:25
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Assistant Showroom Manager - Luxury Retail
West End, London
Salary: £30,000 - £34,000 per annum based on experience
Full-time
Start Date - ASAP
Are you a passionate and experienced luxury retail professional looking for your next career move?
Do you have a strong background in social media, eCommerce, and managing international orders? This is an exciting opportunity to join an independently owned luxury retailer with a dedicated worldwide following.
About the Role
As Assistant Manager, you will play a key role in supporting the Showroom Manager in leading a small, high-performing team to deliver outstanding customer service and drive sales.
You will be responsible for ensuring an exceptional shopping experience, managing online and international orders, and overseeing the brand's social media presence.
This is a fantastic opportunity for a highly motivated individual with a passion for luxury retail, digital engagement, and high-end customer service.
Key Responsibilities:
Assist the Showroom Manager in leading the team, ensuring a world-class customer experience
Support the day-to-day running of the store, maintaining high standards in presentation and operations
Oversee and grow the brand's social media platforms, engaging with a global audience and enhancing brand presence
Manage eCommerce transactions, ensuring seamless order processing and outstanding customer service
Handle international orders and customer queries via the company website and telephone
Act as a brand ambassador, inspiring both customers and colleagues with your passion for luxury retail
Ensure company policies, procedures, and operational standards are maintained at all times
Provide a personalised, high-end shopping experience for VIP and high-net-worth clients
What We're Looking For:
Proven experience in a luxury retail management role (Assistant Manager or Senior Supervisor level)
Strong social media marketing and content creation skills, with experience managing brand platforms
Experience handling eCommerce transactions and international order management
A passion for delivering exceptional customer service and building lasting client relationships
Highly professional, well-presented, and articulate, with a refined and elegant approach
Meticulous attention to detail in both operations and customer interactions
Proactive, self-motivated, and results-driven, with a strong commercial awareness
Why Join?
Be part of an exclusive, high-profile luxury brand with a global customer base
Enjoy a competitive salary + bonus potential
Work in a prestigious Notting Hill location with an exceptional clientele
Play a key role in the company's digital and retail expansion
If you have a passion for luxury retail, social media, and eCommerce, and you're ready to take on a dynamic role, we'd love to hear from you!
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
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Type: Permanent Location: West End, England
Salary / Rate: £30000 - £34000 per annum + Great Benefits
Posted: 2025-04-25 14:28:15
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Store Manager - New Store Opening - May 2025Churchill Shopping Centre, BrightonFast Growing Premium RetailerSalary up to £28,000 per annum dependent on experience plus bonus
Our client is a fast growing premium retail brand who have plans to open an impressive amount of stores over the next few years.
This premium retailer is about providing customers with fantastic service and high quality products in a luxury setting.
About the Role
As Store Manager, you're the driving force behind your store's success.
With strategic vision and hands-on leadership, you'll create a dynamic, customer-first environment that delivers exceptional service, strong sales, and an empowered team.
You'll set the standard, ensuring every detail aligns with providing a luxury experience while taking ownership of store performance, customer engagement, and team development.
Responsibilities
Deliver an unforgettable customer experience
Drive sales & maximise store performance
Lead, coach & develop your team
Ensure operational excellence
Be a strategic thinker
Store standards and visual merchandising
Own communication & collaboration
What We're Looking For
Experienced retail manager/supervisor from ideally a jewellery, fashion or lifestyle brand that promotes 1-2-1 customer service
Passionate about coaching & leading teams
Customer service-driven and clientelling focused
Strong commercial acumen
Results-oriented & solutions-focused
Loves fashion, jewellery and trend aware
Benefits
Competitive Salary + Commission & Bonuses
Career Growth - Be part of a fast-growing, globally expanding brand.
Product Allowance & Generous Discounts
Exciting Incentives & Competitions
A Birthday Day Off
Interested? Apply today to be part of an exciting retailer with lots of opportunity for career growth.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
....Read more...
Type: Permanent Location: Brighton, England
Salary / Rate: Bonus, Great Benefits
Posted: 2025-04-25 14:27:22
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Store Manager - New Store Opening - May 2025
Reading
Fast Growing Premium Retailer
Salary up to £32,000 per annum dependent on experience plus bonus
Our client is a fast growing premium retail brand who have plans to open an impressive amount of stores over the next few years.
This premium retailer is about providing customers with fantastic service and high quality products in a luxury setting.
About the Role
As Store Manager, you're the driving force behind your store's success.
With strategic vision and hands-on leadership, you'll create a dynamic, customer first environment that delivers exceptional service, strong sales, and an empowered team.
You'll set the standard, ensuring every detail aligns with providing a luxury experience while taking ownership of store performance, customer engagement, and team development.
Responsibilities
Deliver an unforgettable customer experience
Drive sales & maximise store performance
Lead, coach & develop your team
Ensure operational excellence
Be a strategic thinker
Store standards and visual merchandising
Own communication & collaboration
What We're Looking For
Experienced retail manager/supervisor from ideally a jewellery, fashion or lifestyle brand that promotes 1-2-1 customer service
Passionate about coaching & leading teams
Customer service-driven and clientelling focused
Strong commercial acumen
Results-oriented & solutions-focused
Loves fashion, jewellery and trend aware
Benefits
Competitive Salary + Commission & Bonuses
Career Growth - Be part of a fast-growing, globally expanding brand.
Product Allowance & Generous Discounts
Exciting Incentives & Competitions
A Birthday Day Off
Interested? Apply today to be part of an exciting retailer with lots of opportunity for career growth.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
....Read more...
Type: Permanent Location: Reading, England
Salary / Rate: £28000 - £32000 per annum
Posted: 2025-04-25 13:49:12
