Regional Operations Director - EMEA (Location: Germany)
A leading global provider of event and production services is seeking a Regional Operations Director to oversee operations across the EMEA region.
This role is pivotal in driving growth, profitability, and service excellence while fostering strong relationships with venue partners and clients.
The successful candidate will lead a team of venue managers, collaborate with sales leadership, and ensure alignment with company values and strategic goals.Key ResponsibilitiesFinancial Management
Lead financial performance across the region, including forecasting, cost control, and EBITDA growth
Collaborate with finance teams to implement pricing strategies and improve financial outcomes
Review and approve capital expenditure requests
Monitor key performance indicators and develop improvement strategies
Maximise cash flow through effective management of receivables
Partner with sales leadership to drive revenue and deliver accurate forecasts
Organisational Leadership
Champion company values and culture across all venues
Ensure adherence to SOPs and operational best practices through regular site visits
Analyse team engagement data and implement action plans for improvement
Represent the company in industry associations and events
Support strategic initiatives from the Centre of Excellence
Team Development
Provide leadership and mentorship to venue leaders
Promote a high-performance culture focused on accountability and continuous improvement
Identify talent and build succession plans to support future growth
Ensure training and development programs are effectively implemented
Address performance management issues professionally and constructively
Quality & Client Service
Foster a customer-centric culture and ensure world-class service delivery
Analyse guest and venue satisfaction surveys to identify areas for improvement
Support underperforming venues with tailored improvement plans
Build and maintain strong relationships with venue partners and clients
Collaborate on new venue openings, contract renewals, and service expansions
Partner with talent acquisition to recruit individuals aligned with company values
Qualifications & Experience
Bachelor's degree required (Business or Marketing preferred)
5+ years in operations, sales, and financial management
4+ years in multi-unit leadership roles
Strong financial acumen and strategic mindset
Proven relationship management and communication skills
Experience with CRM systems, forecasting, and sales planning
Ability to lead corporate growth initiatives
Core Competencies
Strategic Planning & Execution
Financial Management
Decision-Making & Problem Solving
Organisational Savvy
Team Leadership & Development
Customer Focus
Accountability & Results Orientation
Physical & Work Requirements
Office-based with up to 50% travel across the region
Moderate physical activity including occasional lifting (up to 50 lbs)
Requires strong visual and auditory capabilities
Work may include evenings, weekends, and holidays
Must adhere to professional appearance standards
....Read more...
Type: Permanent Location: Germany
Posted: 2025-07-08 08:57:58
